This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... See more
Company replied
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Great experience with NorthGate Vehicle Services. Open from 8am which makes collections nice and easy for early vehicle movements on trade plates. Really friendly bunch on site, helpful staff and a sm... See more
Company replied
First contact with Workshop Customer service - Kyle. Kudos to you. Warm, friendly and welcoming. That's good service. Keep it up !
Company replied
Kyle from the reading branch is so helpful and polite. always updates us regarding van and how repairs are going. always willing to help andlook for other solutions when plan a isnt suitable. Couldnt... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
6-8 Deacon Way, Tilehurst, RG30 6AZ, Reading, Berkshire, United Kingdom
- 0118 941 2041
4.7
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service, thanks very much for all of your efforts.
May 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
You're very welcome, Sarah! Providing great customer service is our pleasure, and we're delighted to hear that you're satisfied with our efforts. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for your kind words!
Take care,
Laura
Reply from Northgate Vehicle Hire - Reading
This is great to hear, Bill! It is pleasing to hear that our Branch have provided you with the 5* service in which we strive to deliver.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
What a lovely heart warming bunch
I was met with unfortunate events with my truck and had to come in the north gate Reading branch. I’ve been to a couple of other branches but not Reading, The team have made me feel welcome and they have kept me informed and up to date with my truck. I’ve only been waiting an hour and already I feel like apart of the family, honestly thank you Reading branch for a great time.
April 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Eliott, thank you so much for your 5 star review!
Its so refreshing to hear your positive feedback about our Reading branch, we always love to make our customers feel welcome when visiting our local branches. I can assure you the Reading branch will be thrilled to hear about your response!
We look forward to working with you long into the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Reading
Thank you so much for your kind words, Daniel. We're thrilled to hear that you had a great experience with our service and found our staff to be friendly and helpful. Providing excellent customer service is our priority, and we're glad we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Take care,
Laura Griffiths
Very highly recommend the service
Very highly recommend the service
February 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you so much for taking the time to leave such kinds words, Carl. I am certain that the team at Reading will be grateful for your recommendation.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Super quick turnaround time on an MOT…
Super quick turnaround time on an MOT on one of our vans.
November 27, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Narinder!
We greatly appreciate your positive feedback about the service you received from the team at Reading. It's wonderful to hear that your MOT was quick and seamless and you had such a pleasant experience at our branch.
We look forward to working with you long into the future!
Take care,
Beth Kell
Tim on hire desk was amazing but all…
Tim on hire desk was amazing but all staff are very nice
November 28, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Ricky!
Thank you so much for taking the time to leave such a lovely review about the staff at Reading branch, especially Tim.
Its fantastic to hear that you have had such a positive experience and we really appreciate the wonderful feedback you have left.
If there is anything more we can help with, please feel free to contact us at any time and we would be happy to help.
Take Care,
Bethannie Kell
Very helpful but terrible time keeping
They accommodated me to get a MOT at short notice which I appreciated. Negative is nobody here seems knowledgeable about how long things take, it’s either 10 minutes or 45 min. 3.5 hours later and I’m still waiting but it’s nearly ready, only be about ten minutes lol. Not just me but happening to others. Not a issue as things take time, just be realistic about the time so people can plan accordingly
November 16, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for taking the time to leave your feedback, Mark.
I certainly appreciate your comments regarding the way we communicate surrounding how long a vehicle will take, and I will ensure that our branch management are aware of your comments to ensure that our staff set realistic expectations.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Ali ......An absolute star
Ali ......An absolute star. Pulled out all the stops. 1st class
September 8, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
This is great to hear Paul, anything we can do to help we will certainly try. I am pleased to hear that Ali was able to deliver the 5* service in which we aim to offer.
Take care,
Laura Griffiths
The staff were very friendly made me…
The staff were very friendly made me welcome i was offered hot drinks and toilet facilities was imformed on progress the whole time i was there many thanks to jane
May 31, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Mr Delcollins, it sounds as though the Reading team have provided you with great quality service and ensured your time with us was as comfortable as possible. We look forward to working with you long into the future.
Take care
Laura Griffiths
Eden and Jane are amazing
Eden and Jane are amazing. The only reason for the 5* review.
April 19, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you so much for taking the time to leave your review, Simon.
Putting our customers needs first is the very heart of what we do, and I am thrilled that Eden and Jane have demonstrated this. I am sure that they will both be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Ali Mughal has been amazing for us as a…
Ali Mughal has been amazing for us as a company. Always going above and beyond to help with any issues we have. Fabulous customer service. Many thanks Ali from Shield
March 31, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
This is great news Poppy, so pleased to heard that Ali has been able to deliver fantastic customer service and meet with your business needs.
Take care,
Laura Griffiths
I have no words for the title
After an appointment made a week ago for today at 9 o'clock for an oil change, I arrived at the location.
The van was taken as soon as we arrived, but returned after 2 hours and 50 minutes.
Possibly because the van is also rented from them, and they receive a regular weekly payment.
If I was a new or private customer, I would probably be served much faster
During this waiting period, I asked at the reception if the key can be changed because it has problems.
An employee at the reception told me to buy a battery first, and then if it doesn't work, he'll see...
I also told him that I have problems with the steering wheel, and I can't shift gears, only when the van wants to.
I suspect that in a higher level within the institution, because he was the only one with an orange vest, and a fake smile.
This with a car rented from them, and in their location.
The highlight is that even today the van is paid for, and I automatically do this service on my own money.
I left with the same defects.
I don't know if he changed the oil, or just deleted the service error from the dashboard....
January 11, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Reading
We’re really sorry to see your comments, Marian. Regarding the time taken to service the vehicle, our process is that if we’re going to need the vehicle for more than two hours, then we can offer you a courtesy vehicle subject to availability, however due to the global vehicle shortage there is a lack of availability at this moment in time.
Regarding the reported issues with the vehicle that were not addressed, we would welcome the chance to look into this for you, however I am unable to locate your account with the information supplied but would ask that you please get in touch with us so we can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Northgate Reading Hire Desk
We needed a van last minute and the Reading Hire desk sorted it out straight away and delvierfed the van 1st thing on Monday morning. Thank you to Ali and the team.
November 25, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your fantastic review, Narinder!
Our Reading Team are a credit to Northgate and always go above and beyond for our customers, where possible.
I am sure the team will be thrilled to hear of your feedback.
Take care.
Laura Griffiths
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