I travelled to Northgate Southampton to swap a van over as my existing hire vehicle had no aircon but due to a mix up between my employer & Northgate head office the depot had no vehicle for me to sw... See more
Company replied
Location
Switch locationLower William Street, Northam, SO14 5QE Southampton, Hampshire, GB
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See what reviewers are saying
To begin with, the work on my fleet vehicle has always been done within the timeframe specified, leaving me capable of planning and working efficiently around it. Also, something I think is ver... See more
Company replied
Great service from the team at Northgate Southampton.. From the planning stage with stage with Kelly , the booking of ferries by Andrew and the on the day experience having Barry on site at the IOW .... See more
Company replied
It's always good to see the staff at Northgate Southampton as they make you feel welcome and are always friendly. I managed to get an early spot to have tyres and brakes changed and was expecting a lo... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lower William Street, Northam, SO14 5QE, Southampton, Hampshire, United Kingdom
- 023 8021 8100
4.5
Excellent
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Communication is terrible
Communication is terrible. No one know what is happening across their business. It’s difficult to speak to people as the wait time on phone takes forever. Not impressed
July 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hello Sarah, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Excellent.
To begin with, the work on my fleet vehicle has always been done within the timeframe specified, leaving me capable of planning and working efficiently around it.
Also, something I think is very important, the staff are one of the friendliest and most helpful groups of people I've had the pleasure of dealing with, in any professional environment, whether that be hotels, bars, offices, or places such as this.
Additionally, the communication over work carried out, and their flexibility over my own availability to have them work on the van is great too.
Overall, 5 stars, and for this reason I would certainly recommend using Northgate in Southampton.
August 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Anthony, thank you for your wonderful 5-star review!
We're delighted to hear that the work on your fleet vehicle has consistently been completed within the agreed timeframe, helping you plan and work efficiently. 🚐✅
It's especially rewarding to hear your kind comments about our team. Knowing that you consider them amongst the friendliest and most helpful people you've dealt with in any professional environment is fantastic feedback, and we'll make sure your comments are shared with everyone at Southampton. 👏🌟
We're also pleased that our communication and flexibility around your availability have helped make the process as smooth and convenient as possible. 📞🤝
Thank you for taking the time to share your experience and for recommending Northgate Southampton. Your support means a lot to us, and we look forward to continuing to assist you in the future! 🚗
Take care,
Emma
Alfie looked after my SSE hire vehicle
Alfie looked after my SSE hire vehicle, issue was fixed within 1 hour.
July 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi James, thank you for your great review!
We're delighted to hear that Alfie was able to look after your SSE hire vehicle and resolve the issue so quickly. Getting our customers back on the road as efficiently as possible is always our priority, so it's fantastic to know your vehicle was fixed within the hour.
We'll be sure to pass your kind words on to Alfie. Thank you for taking the time to share your experience, and we look forward to helping you again whenever you need us.
Take care,
Imogen
The two employees I drlt with were kind…
The two employees I dealt with were kind and very helpful. They even made me a lovely cup of coffee. Thank you
July 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Ryan, thank you for your lovely review!
We're so pleased to hear that the two team members you dealt with were kind and helpful, and that they helped make your visit even more enjoyable with a cup of coffee. It's the little touches that can make all the difference, so we're delighted they made you feel welcome.
Thank you for choosing Northgate. We really appreciate your feedback and look forward to seeing you again soon!
Take care,
Imogen
Above & beyond
I travelled to Northgate Southampton to swap a van over as my existing hire vehicle had no aircon but due to a mix up between my employer & Northgate head office the depot had no vehicle for me to swap but Andrew sourced me a smaller van which had aircon ready for the next heatwave. Really appreciated.
Thank you Andrew
June 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Mark, thank you for your wonderful review!
We’re sorry there was a mix-up with your replacement vehicle, but we’re delighted to hear that Andrew was able to find a solution and get you into a van with air conditioning.
It’s great to know he went the extra mile to help, especially with the recent hot weather. We’ll be sure to pass on your kind feedback to Andrew and recognise his efforts.
Thank you for taking the time to share your experience. We really appreciate your patience and look forward to assisting you again in the future!
Take care,
Imogen
It's always good to see the staff at…
It's always good to see the staff at Northgate Southampton as they make you feel welcome and are always friendly. I managed to get an early spot to have tyres and brakes changed and was expecting a long wait, but all was done within an hour of my arrival which allowed me to get back on the road and get on with my day.
June 4, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hello Lee, thank you for your fantastic review! 😊
We're delighted to hear that the team at Northgate Southampton made you feel welcome and provided such a friendly experience. It's great to know that your tyres and brakes were replaced so efficiently and that the work was completed much quicker than expected. 🚐🔧⏱️
We understand how important it is to minimise downtime, so we're pleased we could get you back on the road and on with your day so promptly. We'll be sure to pass your kind feedback on to the Southampton team. 👏
Thank you for taking the time to share your experience with us!
Take care,
Emma
5/5 service
Been using this depot for 4/5 years. Great team at the front, great technicians. Look after our fleet very well and communication is 10/10 💐
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Nasham, thank you for your continued support over the past 4–5 years!
We truly appreciate your loyalty and are delighted to hear that both our front-of-house team and technicians have continued to take great care of your fleet. Excellent communication and reliable service are what we strive for, so your feedback means a lot to us.
We look forward to supporting you for many more years to come!
Take care,
Imogen
Tom & Alfie were super helpful with any…
Tom & Alfie were super helpful with any questions i had
May 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Bradley, thank you so much for your kind review!
We’re really pleased to hear that Tom & Alfie were super helpful and able to answer all your questions. We’ll be sure to pass your feedback on to them — they’ll really appreciate it!
Thanks again for choosing us.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Southampton
Hi Nicholas, thank you so much for your kind words!
We’re really pleased to hear you had a great experience with our service.
We appreciate you taking the time to share your feedback, and we look forward to helping you again in the future.
Take care,
Imogen
CREDIT TO YOUR COMPANY
Alfie the technician was very thorough and knowledgeable as was Tom on Service Desk.
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Alex, thank you for taking the time to leave us a review.
We're really pleased to hear that Alfie was thorough and knowledgeable while working on your vehicle, and that Tom on the Service Desk was also able to assist you. I’ll be sure to pass your kind comments on to both of them — they’ll really appreciate the recognition.
Thanks again for your feedback, and we look forward to helping you again in the future.
Take care,
Imogen
Couldn’t thank Amy enough for help in…
Couldn’t thank Amy enough for help in getting my hired van swapped over.the guys are always willing to help.
February 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Craig, thank you so much for your kind words! We’re delighted to hear that Amy was able to assist with your van swap and that our team made the process easy and hassle-free.
We’ll be sure to pass your thanks on to Amy — feedback like this really means a lot to the team!
Take care,
Emma
Great service always easy to contact…
Great service always easy to contact and issues are resolved with no hassle
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Jack, thank you for your kind review!
We’re so pleased to hear that you find our service great and that getting in touch is always easy. Resolving issues quickly and hassle-free is exactly what we aim for, so it’s wonderful to know it’s working for you.
We really appreciate your feedback and look forward to helping you again whenever you need us!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Southampton
Hi Shane, thank you for your great feedback!
We’re really pleased to hear that the team were friendly, polite, and kept you fully informed throughout. Clear communication and a positive experience are very important to us.
Thank you for choosing Northgate!
Take care,
Emma
Adam and his team keeped me updated…
Adam and his team keeped me updated while my van in in workshop when and when the parts were coming highly recommended this company also amey and all the staff on the hire side for finding a like for like replacement van being in hire game they need tail lifts so massive thanks to all the staff at Southampton depot thanks Adam and team
January 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi John, thank you so much for taking the time to leave such a detailed review!
We’re really pleased to hear that Adam and the workshop team kept you well informed throughout, and that Amey and the hire team were able to find a like-for-like replacement van with a tail lift — we know how important that is. Your kind words mean a lot to the whole team at our Southampton depot.
We’ll be sure to pass on your thanks to everyone involved!
Take care,
Imogen
AVOID AVOID AVOID
AVOID AVOID AVOID! Do not sign any document without reading and do not thrust any word they are promising, they have advised us to select 12 months rent, but what they didnt say, you have no rights to cancel it even though the engineers you have hired no longer work for you. Very dodgy firm, i wouldnt use this firm never again, they will bombard you with invoices and bills with no reason...
June 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Levent,
Thank you for taking the time to share your experience. We’re very sorry to read how frustrated and disappointed you feel, and we understand how upsetting it can be when an agreement doesn’t work out as you expected, particularly when business circumstances change.
We want to be clear that we never intend for customers to feel misled or unsupported. Our rental terms are designed to be transparent, but we recognise that longer agreements can feel restrictive if they’re not fully explained or if situations change unexpectedly. It’s concerning to hear that you feel this wasn’t made clear at the time, and that the follow-up communication has added to your frustration.
We would genuinely welcome the opportunity to review this properly and look into what advice was given, how the agreement was explained, and the billing concerns you’ve raised. If you’re willing, please contact us directly at Invoice.Queries@northgate.co.uk with your specific details and invoice number so a senior member of the team can review the situation and provide you a more clarifying response.
Your feedback is important, and we take comments like this seriously as they help us identify where we need to improve how we communicate and support our customers.
Take Care,
Emily
Best place for fleet hire
Great service, all the staff are very helpful, friendly and informative.
I was made very comfortable whilst waiting for my vehicle to be serviced.
October 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Gareth, thank you so much for your kind words!
We’re thrilled to hear that our team made you feel comfortable and well-informed during your visit. Providing great service and a welcoming environment is very important to us.
We look forward to helping you again in the future!
Take care,
Imogen
Quick and very helpful in sorting out a…
Quick and very helpful in sorting out a replacement for vehicle repair.
October 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi James, thank you for your kind words!
We’re glad we could quickly help sort out a replacement while your vehicle was being repaired.
If you ever need anything else, just let us know!
Take care,
Imogen
Been to northgate on numerous occasions…
Been to northgate on numerous occasions and usually deal with tom sincair or Barry.
Great lads always helpful and sort out any issues I've had very quickly and professionally. Would definitely recommend
October 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Nick, thank you for sharing your lovely review!
We are so pleased to hear that Tom, Barry and the team at Southampton are providing you with a warm friendly welcome when visiting the branch.
Its always a pleasure to assist our customers as best as we can!
We look forward to working with you in the near future.
Take care,
Imogen
Great service
The guys in the Southampton branch have pulled all the stops out to sort my replacement vehicle. Greatly appreciated.
September 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Sam, thank you so much for your kind words!
We're thrilled to hear that the team at our Southampton branch went above and beyond to get your replacement vehicle sorted. We really appreciate you taking the time to share your experience and hope to continue providing you with great service in the future!
If you ever need anything else, just give us a shout.
Take care,
Imogen
Excellent Service at Southampton Branch – Thanks Adam
Great service at Northgate Southampton! Big thanks to Adam for reacting so quickly and making the process easy.
September 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi there, thank you for the wonderful feedback!
We’re so glad to hear that Adam was quick to help and made everything easy for you. We’ll be sure to pass on your thanks to him!
Looking forward to assisting you again at Northgate Southampton.
Take care,
Imogen
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