I would like to thank the stoke branch at northgate especially Tony the mechanic who made the special effort in turning into work early to service my van and keeping me on the road.cannot fault the se... See more
Company replied
Location
Switch locationWinghay Close, Longbridge Hayes, ST6 4DU Stoke-onTrent, Staffordshire, GB
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Since leaving a review in Feb 2024, the service we've had from Northgate - and the Stoke team in particular - has persuaded us to move 50+ vans over to them. They also fleet manage the remaining owned... See more
Company replied
Hello , Just to say a big thankyou to the Staff at Northgate Vehicle hire in stoke for there help this afternoon, we had a Tyre issue with one of our vans and Mary arranged for our driver to ca... See more
Company replied
Stoke isn’t even my local branch but I am more than happy to travel to it if I need anything as the level of service is beyond expectations. The staff always go above and beyond to ensure there is min... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Winghay Close, Longbridge Hayes, ST6 4DU, Stoke-onTrent, Staffordshire, United Kingdom
- 0333 0430 001
4.7
Excellent
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I would like to thank the stoke branch…
I would like to thank the stoke branch at northgate especially Tony the mechanic who made the special effort in turning into work early to service my van and keeping me on the road.cannot fault the service I receive on a regular basis
September 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Lee, thank you for your review!
We're delighted to hear such positive feedback about our Stoke branch and especially Tony. 🔧
It's fantastic to know that he went the extra mile by coming in early to service your van and help keep you on the road. That's exactly the level of dedication we strive to provide for our customers.
Thank you for your continued support and for taking the time to share your experience. We'll be sure to pass your kind words on to Tony and the team. 🙌
Take care,
Emma
Always welcoming polite and helpful
Always welcoming polite and helpful
August 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Tom, thank you for your lovely review!
We're so pleased to hear that you always find our team welcoming, polite, and helpful. Your kind words mean a lot to us, and we really appreciate your continued support.
We look forward to seeing you again soon!
Take care,
Imogen
Friendly efficient service
Friendly efficient service. Everyone was polite and prompt. I was kept informed and updated as soon as my vehicle was ready. Collection was easy, my hire vehicle was clean and tidy. Very professional.
April 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi there, thank you so much for your kind review!
We’re really pleased to hear that you found our team friendly, efficient, and professional. It’s great to know you felt well-informed throughout the process and that both the collection and your hire vehicle met your expectations.
Your feedback means a lot to us, and we’ll be sure to share your comments with the team.
Take care,
Imogen
We hope to assist you again in the future!
Great Service !!!!
Hello ,
Just to say a big thankyou to the Staff at Northgate Vehicle hire in stoke for there help this afternoon, we had a Tyre issue with one of our vans and Mary arranged for our driver to call by as soon as i called meaning that our driver could get on with his day afterwards.
Many thanks to all involved in replacing our Tyres.
February 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Cheryl, thank you so much for your wonderful feedback!
We’re delighted to hear about your positive experience with the team at Northgate Vehicle Hire in Stoke-on-Trent. It’s great to know that Mary was able to act quickly and arrange for your driver to call in straight away, helping minimise disruption to your day.
We’ll be sure to pass your thanks on to Mary and everyone involved in replacing the tyres — they’ll really appreciate your kind words.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Great customer service
Great customer service, complete understanding of needs, great and timely communication, good price and great van as required. The staff here make the difference.
February 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Colette, thank you so much for your fantastic review!
We’re delighted to hear that you were happy with the customer service, communication, and pricing — and of course that the van met your needs perfectly.
It’s especially great to know that our team made the difference. We’re very proud of our staff and the effort they put into looking after every customer.
We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future! 🚐
Take care,
Imogen
Excellent
Stoke isn’t even my local branch but I am more than happy to travel to it if I need anything as the level of service is beyond expectations. The staff always go above and beyond to ensure there is minimal down time when I visit. Always happy and professional staff. A credit to the company.
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Kiera, thank you so much for this fantastic feedback!
We’re delighted to hear that the Stoke branch consistently exceeds your expectations and is worth travelling to. The team will be very proud to hear your kind words about their professionalism, positivity, and commitment to minimising downtime.
We really appreciate your support and look forward to continuing to take care of you in the future! 😊
Take care,
Imogen
Brilliant service from all at Stoke…
Brilliant service from all at Stoke branch. I wouldn't hesitate to use them again and recommend to everyone.
January 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Sharon, thank you for the brilliant review! 😊
We’re so pleased to hear you received great service from everyone at our Stoke branch.
Your recommendation really means a lot to us, and we’d be more than happy to help you again anytime!
Take care,
Imogen
Great customer service
Great customer service, friendly staff on desk. Dealt with issues promptly. Nice to deal with.
November 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Sarah, thank you for taking the time to share your feedback! 😊
We’re really glad to hear that our team provided great customer service and handled everything promptly for you. It’s wonderful to know you found our staff friendly and easy to deal with.
We truly appreciate your kind words and hope to see you again soon!
Take care,
Imogen
Fantastic service less than 24 hour…
Fantastic service less than 24 hour turn around Mary on the phone was great kept me up to date and got everything sorted
Thanks very much highly appreciated
November 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Dex, thank you so much for your wonderful feedback!
We’re delighted to hear that Mary was able to look after you and get everything sorted so quickly. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know she made such a positive difference!
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Take care,
Imogen
From front of house to people in the…
From front of house to people in the workshop in the Stoke branch absolutely top notch service from everyone regularly kept upto date with what’s going on and how long it would take can’t speak highly enough of them thank you all
October 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Andrew, thank you so much for taking the time to share your feedback!
We’re thrilled to hear that you had such a positive experience with our Stoke branch team. The front of house and workshop staff will be delighted to know their efforts made a difference and that you felt well looked after and kept informed throughout.
We really appreciate your kind words and your support — it means a lot to all of us. We look forward to seeing you again soon!
Take care,
Imogen
Excellent service really friendly staff…
Excellent service really friendly staff especially Mary and Leanne highly recommend
September 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Matt, thank you so much for your wonderful feedback!
We’re delighted to hear that Mary and Leanne provided you with excellent and friendly service.
Your recommendation means a lot to us! If you ever need anything else, we’re here to help.
Take care,
Imogen
Excellent from start to finish....
From start to finish dealing with Head office and the branch in Stoke, where Leanne, Mary & Ryan couldn't do enough for me, sorted out my breaks, two stone chips on the windscreen and brake light, as well as a comfortable area to do my work on my laptop where I was offered coffee, rock and a can of coke.
Listening to the various conversations from the staff in reception, the team in Stoke seem to genuinely care about customer service and their staff.
August 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
HI Ricky, thank you so much for taking the time to leave such a thoughtful review!
We're really pleased to hear that your experience—from Head Office right through to the team in our Stoke branch—was such a positive one.
Leanne, Mary, and Ryan will be delighted to hear your kind words. It means a lot to us that you noticed not just the work we carried out for you, but also the effort we put into making sure you're comfortable and well looked after while you're with us.
Creating a welcoming, customer-first environment is something we genuinely care about, so your comments about the team’s attitude and conversations at reception really put a smile on our faces.
Thanks again for your support—we hope to see you again (though hopefully not too soon for more stone chips!)
Take care,
Imogen
Still brilliant!
Since leaving a review in Feb 2024, the service we've had from Northgate - and the Stoke team in particular - has persuaded us to move 50+ vans over to them. They also fleet manage the remaining owned fleet and company cars for us. The whole team at Stoke are fantastic, from Jade & Leanne on the hire desk to Mary and her team in the workshop. Exceptional, every time.
July 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Vincent, thank you so much for your continued trust and support!
We’re absolutely delighted to hear that the Stoke team—and especially Jade, Leanne, Mary, and the workshop team—have consistently provided exceptional service. It’s fantastic to know that we’ve earned your confidence to manage such a significant part of your fleet.
We truly appreciate your partnership and look forward to continuing to support you and your business for years to come.
Take care,
Imogen
Excellent service and staff
I booked my vehicle in for a Saturday appointment with Mary. She made this simple. When I arrived at Stoke I was greeted by Leanne who was pleasant and friendly. I always book my van in at Stoke because of the service and staff.
May 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Lee, thank you for your lovely feedback!
We're so pleased to hear that Mary made the booking process simple and that Leanne gave you such a warm welcome on arrival. It’s great to know that the service and staff at our Stoke branch keep you coming back — that really means a lot to us.
We'll be sure to pass on your kind words to the team. We look forward to seeing you again soon!
Take care,
Imogen
As always Mary and the team do their…
As always Mary and the team do their upmost to accommodate are needs so we can maintain are esencial services we have to provide. We have had a really good working relationship now for a good number of years and hope it wll continue.
May 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Mark, thank you so much for your kind words and continued trust in Mary and the team!
We truly appreciate the strong working relationship we’ve built over the years and are committed to supporting you in maintaining your essential services.
We look forward to many more years of working together!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi there, thank you so much for your wonderful feedback!
We're thrilled to hear that you had a positive experience with our friendly staff and efficient service. 😊
Creating a welcoming atmosphere and providing prompt, effective assistance are at the heart of what we do. Your kind words affirm that our team's efforts are making a real difference, and we truly appreciate you taking the time to share your thoughts.
If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!
Take care,
Imogen
Very friendly helpful staff
Very friendly helpful staff. Took my van in with down issues and they sorted there and then with no issues. I am from Derby and travel out my way to come to this branch just for the customer service alone.
March 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you for your fantastic feedback!
We're delighted to hear that our team was able to sort your van issues quickly and efficiently.
It truly means a lot to us that you’re willing to travel out of your way just for our customer service—that’s the highest compliment we could receive!
We’ll be sure to pass on your kind words to the team.
Thank you so much for choosing Northgate.
Take Care,
Beth
Northgate Stoke are superb
Northgate Stoke are superb. I had a cambelt failure in my van, RAC recovered the van to Northgate, after hours. The lad that opened up for me, and sorted out a loan vehicle was so helpful, and I left with a loan vehicle (albeit a van that was bigger than the front of my house). I asked if there was any chance of a smaller vehicle, and within a few days Mary kindly sorted another van, which is better suited to my job. All in all, faultless customer service.. Thanks again guys
November 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you for sharing your experience with us Jame!
We’re delighted to hear that our Stoke team provided such superb service during a challenging situation.
It’s great to know the team could quickly assist you with a loan vehicle and that Mary was able to find a more suitable van for your job.
We’ll be sure to pass on your kind words to everyone involved.
Providing faultless customer service is what we strive for, and we’re so pleased we could deliver that for you.
Thank you for choosing Northgate.
Take Care,
Beth
Stoke Northgate
Took van in to stoke as had an emissions issue the office staff are really helpful and soon got the workshop to look at the problem which was sorted straight away. All of the staff I have spoken to over the last 9 years of hiring a van are really helpful and very polite.
November 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you for taking the time to share your experience!
We’re pleased to hear that our Stoke team could quickly resolve the emissions issue for you.
It’s fantastic to know that over the last 9 years, you’ve consistently found our staff to be helpful and polite.
Your loyalty means a lot to us, and we’re always here to ensure you receive the best possible service.
We look forward to continuing to support you in the future!
Take Care,
Beth Kell
Professional and stress free
I hired a vehicle from Northgate in Stoke last week and I can highly recommend them. Not only was the service impeccable from Leanne but also Dave who handed the vehicle over. The vehicle was immaculate and suited all of my requirements and nothing was too much trouble for the branch. They made the process stress free and simple. I wouldn’t hesitate to use them again in the future.
December 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you so much for sharing your positive experience with us, David!
We’re thrilled to hear that Leanne and Dave provided such impeccable service and made the process stress-free for you.
It’s fantastic that the vehicle met all your needs and was up to our high standards.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
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