I would like to thank the stoke branch at northgate especially Tony the mechanic who made the special effort in turning into work early to service my van and keeping me on the road.cannot fault the se... See more
Company replied
Location
Switch locationWinghay Close, Longbridge Hayes, ST6 4DU Stoke-onTrent, Staffordshire, GB
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Since leaving a review in Feb 2024, the service we've had from Northgate - and the Stoke team in particular - has persuaded us to move 50+ vans over to them. They also fleet manage the remaining owned... See more
Company replied
Hello , Just to say a big thankyou to the Staff at Northgate Vehicle hire in stoke for there help this afternoon, we had a Tyre issue with one of our vans and Mary arranged for our driver to ca... See more
Company replied
Stoke isn’t even my local branch but I am more than happy to travel to it if I need anything as the level of service is beyond expectations. The staff always go above and beyond to ensure there is min... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Winghay Close, Longbridge Hayes, ST6 4DU, Stoke-onTrent, Staffordshire, United Kingdom
- 0333 0430 001
4.7
Excellent
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I would like to say a BIG THANK YOU to…
I would like to say a BIG THANK YOU to Mary and her team at NG Stoke for the quick response and communication on work being carried out on one of our rental vehicles
November 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Keith, thank you so much for your 5 star review!
Its so lovely to hear that Mary from our Stoke depot went above and beyond for you!
At Northgate we always aim to go that extra mile for our customers and provide the best service.
I can assure you that Mary and the team at Stoke will be thrilled to hear about your fantastic feedback.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
10 years excellent service
I have been dealing with Northgate for the last 10 years and their service is always spot on.Mary has always been my first port of call whenever I have a problem and she never lets me down , and more recently I have dealt with Paul and Leanne who have also been very helpful too,I always recommend Northgate to anyone who needs to hire a vehicle
January 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you so much for taking the time to leave such an excellent review, David.
It is a delight to see that your experience with our Stoke branch has been a positive one for so long. I am certain that Mary, Paul and Leanne and the rest of the team at Stoke will be over the moon to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The best around…
I have been renting vans now for some time. Gaz and the team go above and beyond all the time to make sure my business can run efficiently. Nothing is ever to much for these guys. If you are looking for van rentals I would 100 percent recommend. Thanks again!
January 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you so much for taking the time to leave such an supporting review, David.
Putting our customers first is what we do, and I am delighted that Gaz and the team at Stoke are demonstrating our ethos. I am sure that will be on cloud nine when they see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
My colleague was involved in RTA in…
My colleague was involved in RTA in cheshire village
Yersterday afternoon unfortunately the recovery vehiche didn't arrive on seen until after 8-30pm recovering him and the vehicle involved with collision
They took the vehicle back to Northgate Stoke office where they patiently waited with a replacement vehicle 11pm that night
Hats off to the staff waiting allowing my colleague to continue on home 90miles from Stoke office
A BIG THANKYOU to ALL involved
October 24, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Hi Paul!
Thank you so much for leaving such a lovely review about your experience with Northgate.
I'm truly sorry to hear about the road traffic accident your colleague was involved in, but it's heartening to know that the situation was handled so well by the Stoke branch.
It's instances like these that demonstrate the dedication and excellent service we like to provide to our customers.
The branch will be thrilled to hear the positive feedback you have left.
If you require any further assistance going forward, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Bethannie Kell
I can't fault the service and…
I can't fault the service and helpfulness of stoke branch from the front desk to the mechanics in the workshop and there mobile mechanics, I've had a number of issues which I've needed help with but Stoke branch have always gone above and beyond in helping resolve them for us even when the problem was at other branches.... 10/10 Soke branch......👍
It's a shame that the rest of there branches aren't modeled on stoke....
I've been quite fortunate with all of my dealings with northgate across the board most of the time but some of my colleagues haven't been so lucky and have received terrible service ranging from long waits, empty promises and extremely bad attitudes from the help desks in branches.....
August 14, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you so much for taking the time to leave such a great review, Warren.
I am happy that your experience with Northgate has been a positive one, and I am sorry to hear that colleagues of yours have not had the same experiences.
If there is anything we are able to assist yourself or your colleagues with, I would ask that you please get in touch on customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
Take care.
Simon Cort
Had absolutely great service from…
Had absolutely great service from leanne from the stoke branch she went above and beyond to get me a replacement vehicle very smooth change over and leanne did all the paperwork great company to rent your vehicle from
August 9, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Stoke-on-Trent
Thank you so much for taking the time to leave such a great review, Terence.
While it can always feel like a nightmare when you need a replacement vehicle, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that Leanne will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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