At Northgate the staff are absolutely lovely, very friendly and easy to approach. They go above and beyond fixing vehicles. The service staff are also to mention for working so hard. The front recepti... See more
Company replied
Location
Switch location6C Lion Way, Swansea Enterprise Park, SA7 9FB Swansea, West Glamorgan, GB
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See what reviewers are saying
We have recieved in excess of 20 New Vans from Northgate Swansea over the last 2 months and cant thank them enough for the support and assistance they have given Myself and the team. with them and... See more
Company replied
Swansea site are always very helpful and normal try to sort problems straight away to get you back on the road Andrew front of house is allways happy to help and Is very knowledgeable. All mechanics... See more
Company replied
Been coming to this branch of Northgate vehicle hire for a few years now with servicing and MOT requirements. Always a friendly welcome with a nice tidy waiting area. Staff always keep me updated with... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
6C Lion Way, Swansea Enterprise Park, SA7 9FB, Swansea, West Glamorgan, United Kingdom
- 01792 797770
4.7
Excellent
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
At Northgate the staff are absolutely…
At Northgate the staff are absolutely lovely, very friendly and easy to approach. They go above and beyond fixing vehicles. The service staff are also to mention for working so hard. The front reception are great. Easy to talk too and great at solving any issues you have. Would recommend these guys!
June 4, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Aimee, thank you for your wonderful review!
We're delighted to hear that you've had such a positive experience with the team at Northgate. It's fantastic to know that our staff are friendly, approachable, and go above and beyond to help. 🌟
We're especially pleased to hear your praise for both our service team and front reception colleagues. They work hard to provide the best possible experience, and it's great to know their efforts in resolving issues and supporting customers have made such a positive impression. 👏🔧🚐
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind words on to the team!
Take care,
Emma
great service and very friendly staff 😀
May 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Francesca, thank you for your lovely review!
We’re so pleased to hear you received great service and found our staff friendly and welcoming 😀
We really appreciate your support and look forward to seeing you again soon!
Take care,
Imogen
Staff are always very willing to help…
Staff are always very willing to help and very accommodating with tea and coffee when waiting.
February 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi there, thank you for your lovely feedback!
We’re really glad to hear our team always make you feel welcome and looked after — a cuppa definitely helps while you’re waiting ☕😊
We really appreciate your support and look forward to seeing you again.
Take care,
Imogen
Professional vehicle hire
I had a service booked in for my work van, on drop off, this company was very professional and helpful, I had a 2 hour wait and was waiting in their waiting room, which was warm and included a tv and sofas, also they offered a coffee whilst I was there.
I highly recommend this company and will continue with them no doubt.
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Barry, thank you so much for your fantastic review! 😊
We’re delighted to hear you had such a positive experience with your work van service, and that our waiting area and coffee made your visit more comfortable.
Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service in the future!
Take care,
Imogen
Great customer service
Great customer service. Booking in van for service was straightforward. Staff were friendly, polite and efficient.
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Rob, thank you for your great feedback! 😊
We’re pleased to hear that booking your van in was straightforward and that our team were friendly, polite, and efficient.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Take care,
Imogen
Really good experience
Been coming to this branch of Northgate vehicle hire for a few years now with servicing and MOT requirements. Always a friendly welcome with a nice tidy waiting area. Staff always keep me updated with progress reports on the vehicle.
January 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi there, thank you for your wonderful review and for being such a loyal customer over the years!
We’re delighted to hear that you consistently receive a friendly welcome and enjoy our tidy waiting area. Keeping you updated throughout your vehicle’s service is really important to us, so it’s great to know our team is hitting the mark.
We truly appreciate your continued support and look forward to seeing you again!
Take care,
Imogen
Got to northgate vehicle hire to get…
Got to northgate vehicle hire to get the van seriveced for my job andrew was very help full and mad you feel welcome there was another lad here to but did not get his name they gave me updates as i was here for a few hours waiting they mad me coffees and was there if i need to ask anything top place to go and would recomend to any one such a great experance thanks both nice to meet people that are good at there job and dont mind talking to people
November 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Andrew, thank you for taking the time to leave such a fantastic review!
We’re really glad to hear that your visit to Northgate went so well. It’s great to know that Andrew — and the rest of the team — made you feel welcome, kept you updated throughout your wait, and even kept the coffees coming!
We’re delighted that you had such a positive experience and felt comfortable asking questions while your van was being serviced. The team will be thrilled to hear your kind words.
Thanks again for the recommendation — it means a lot. We look forward to seeing you again!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Swansea
Hi Simon, thank you for your kind words!
We’re so glad to hear you find our team always helpful — it really means a lot to us.
We appreciate your continued support and look forward to seeing you again soon!
Take care,
Imogen
Outstanding Service and support
We have recieved in excess of 20 New Vans from Northgate Swansea over the last 2 months and cant thank them enough for the support and assistance they have given Myself and the team.
with them and our Account manager Jason Russell nothing has been too much trouble.
Many thanks
July 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Michael, thank you so much for your wonderful feedback!
We’re delighted to hear that Jason and the team at Northgate Swansea have been so supportive and helpful throughout your recent van deliveries. It’s fantastic to know that nothing has been too much trouble — we’re here to make things as smooth as possible for you and your team.
We truly appreciate your kind words and look forward to continuing to work together.
Take care,
Imogen
Great service
Free tea and coffee and friendly staff always asking if you needed anythink would recommend northgate vehicle hire to family and friends
July 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi David, thank you so much for your wonderful feedback!
We’re thrilled to hear you enjoyed the free tea and coffee and felt well looked after by our friendly team. Your recommendation means a lot to us!
We look forward to welcoming you and your family and friends again soon.
Take care,
Imogen
Excellent
Excellent, polite & helpful staff, van was serviced in under an hour.
No complaints & a solid 5 star review from me.
June 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hey Ben, thank you so much for your fantastic review!
We’re thrilled to hear our Swansea staff were polite and helpful, and that your van was serviced quickly. That’s exactly the service we strive to deliver.
Your 5-star feedback means a lot to the team, and I’m sure they’ll be really happy to hear it.
Thanks again for choosing Northgate!
Take care,
Emma
Van service for tapi carpets
Took my van for a service and as usual the service was excellent. Communication prior to the visit was very good and on arrival the people on site are all very friendly. I was dealt with by Andrew who was professional, polite and to top it off made me a nice coffee. Des
May 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Desmond, thank you for sharing your positive experience!
We’re delighted to hear that your van service went smoothly and that our communication met your expectations. Andrew will be thrilled to know you appreciated his professionalism—and the coffee! We’re lucky to have such a friendly team on site.
Thanks again for your kind words, and we look forward to seeing you (and your van) again soon!
Take care,
Imogen
Amazing
Amazing customer service from ALL the staff, andrew even offered me a cup of tea! A very welcoming and friendly environment
April 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Thank you so much for your kind words!
We're delighted to hear that you received amazing customer service from the whole team, and that Andrew went the extra mile to make you feel welcome – a cup of tea always helps!
Creating a friendly and comfortable environment is something we take pride in, so it's great to know that came across during your visit.
We really appreciate your feedback!
Thank you for choosing Northgate.
Take Care,
Beth
Best service I’ve received for some time
A really smooth experience at Northgate Swansea. Ensured Parts were on site before providing the appointment. The team are attentive and care about their customers and the service they provide. A complete contrast to the service I received from my previous lease provider. Thank you to the team at Northgate Swansea.
February 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Thank you for your fantastic feedback!
We're so pleased to hear that you had a smooth experience at Northgate Swansea and that our team took care to ensure everything was in place for your appointment.
Providing attentive and high-quality service is always our goal, so it's great to know we made a positive impression.
We look forward to welcoming you back in the future.
Take Care,
Beth
Another super fast service with a…
Another super fast service with a required repair carried out on one of our fleet vans very accommodating with friendly staff
February 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Thank you for your feedback, James!
We're glad we could provide you with fast and accommodating service.
Our team takes pride in keeping your fleet running smoothly. We appreciate your support!
Thank you for choosing Northgate.
Take Care,
Beth
Outstanding service always polite and…
Outstanding service always polite and professional.
Made my stressful situation easy and within a short time a van was set up ready for me to use whilst mine was left to be looked over for fixing . Darren. Couldn’t wish for a better service
December 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Thank you for taking the time to share your experience with us, Darren!
We’re thrilled to hear that the team at Swansea provided outstanding service and helped make a stressful situation much easier for you.
Ensuring our customers feel supported and cared for is our top priority, and it’s wonderful to know we were able to provide a van promptly while yours was being looked over.
Your kind words mean a lot to our team, and we’ll be sure to pass on your appreciation.
Thank you for choosing Northgate.
Take Care,
Beth
Always excellent customer service here
Always excellent customer service here, the staff are extremely helpful and friendly and go above and beyond to get me back on the road. Anytime I've had an issue with my vehicle it's been resolved with absolutely no fuss at all and I can't speak highly enough of the guys at Northgate Swansea's branch.
September 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Thank you for taking the time to share your positive experience with us, Andrew.
We really appreciate your kind words about Branch.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
The team at the Swansea branch will be thrilled to see your glowing review.
Take care,
Adele
Long term rental
After using a previous company with the most awful van hire and service I found northgate.
Absolutely fantastic!
Being a female out on the road every day I needed a reliable understanding company and they 100% are. From helping me with van choice and size to maintenance always helpful via phone and in my branch.
Highly recommend thank you.
July 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hi Suzanne, thank you so much for your 5 star review!
We are so delighted to hear that Northgate has met your standards in delivering the best service possible, we really value our customers feedback so I can assure you that the team at Swansea will be so pleased to hear your lovely review.
If you require any further assistance please do not hesitate to contact us.
Take care,
Imogen
Allways helpful
Swansea site are always very helpful and normal try to sort problems straight away to get you back on the road Andrew front of house is allways happy to help and Is very knowledgeable. All mechanics are polit and respectfull and will talk through the problems addressed.
July 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Hello, thank you so much for your 5 star review!
We are delighted to hear that Swansea team were able to provide a fast and seamless service, here at Northgate we value our customer's feedback. I can assure you the team at Swansea will be thrilled to hear about your review!
We look forward to working with you long into the future.
Take care,
Imogen
Swansea Branch
Swansea Branch - We continually receive, first class service from the team here and cannot recommend them enough.
March 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Swansea
Thank you so much for your 5 star review!
It's great to hear that our staff members at Swansea are delivering excellent customer service. Our recommendation means a lot to us, and we're committed to maintaining the high standards that you've come to expect.
We look forward to working with you in the future.
Take care,
Imogen
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