North Star Military Figures Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, highlighting the wide variety of miniatures and unique items available. Many appreciate the quality of the products, especially their innovative plastic kits, and the fair pricing. The ordering process is frequently described as smooth and easy, with many people noting the company's strong communication regarding stock and order processing. Reviewers also commend the fast and efficient service, with orders consistently shipped promptly and arriving well-packaged. Even international customers report reasonable shipping costs and quick delivery times. While a small group of people occasionally experienced minor issues like missing bits or incorrect items, these were quickly and amicably resolved by the company's responsive customer service.

What people talk about most

Product

People report positive experiences with product, consistently praising the wide and diverse selection of... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick fulfillment and... See more

Service

Consumers consistently express satisfaction with the service. Many reviewers highlight fast and efficient... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the prompt and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from North Star for a number of years and have had nothing but fair pricing, brilliant customer service and competitive shipping. Being in Australia leaves us with little option but to t... See more

Rated 5 out of 5 stars

An incredibly wide range of models, reasonable prices (including amazing deals for many new releases and bundles). Yes, Northstar may be a feeder of my pile of shame/opportunity but it's a lov... See more

Rated 5 out of 5 stars

I buy from these guys fairly regularly and it's always been great service. They're very communicative via social media regarding new stock and mail order processing if there are any issues (busy aroun... See more

Rated 5 out of 5 stars

I see comments about accepting orders but no stock. I've never encountered this and I've ordered many many times (far more than I should have really). Northstar are one of my favourite supplie... See more


Company details

  1. Hobby Store
  2. Collectibles Store
  3. Figurine Shop
  4. Model Shop

Information provided by various external sources

The official site of North Star Military Figures


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
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1-star

How this company uses Trustpilot

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Rated 4 out of 5 stars

Overall Excellent

Overall excellent company with a huge selection of specialist miniatures and great prices. My only slight issue is their website feels a bit dated/awkwardly laid out. That said though I would throughly recommend.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

My Go-To

I have never had a poor experience with North Star, They have been my "Go-To" for Miniatures, Transfers and sneaky Bargains for a good few Years now, I bought several copies of Wargames Illustrated so I could get a Cheap Battalion of French for Sharpe Practice, they came quickly and well packaged.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered from Northstar on…

I have ordered from Northstar on numerous occasions, for both Silver Bayonet and Stargrave, their deliveries are always prompt and well packaged. I have also found them to be very responsive to customer service queries. Highly recommended.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great place for hobby needs!

Even delivering all the way to Romania, the orders generally get here really quick and are well packaged.

Their miniatures and the products I ordered are great and any communication I've had with them was friendly every time.

I've been a customers for over 5 years and will continue to be in the future.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

100,000 miniatures purchased

I have bought 10s of thousands of dollars of products from Northstar...they are amazing to work with. Great customer service and line of miniatures...keep it up!

Shieldwall Miniatures

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

My go to choice for gaming

I've bought from North Star for a number of years and have had nothing but fair pricing, brilliant customer service and competitive shipping. Being in Australia leaves us with little option but to trust companies like this, and ordering from North Star is an easy choice.
Thanks guys!
PS: The 1-star reviews here are likely competitors trying to ruin an honest business. Give these guys a chance and place an order with North Star.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

One of the better companies to deal with.

Multiple (20+) orders over the last 10 years, and one of the better companies to do business with.
With one of my orders I accidentally ordered the same product twice, and North Star had zero issues in allowing me to return, for either credit or a refund.

The couple of times there have been errors on their part they have been fast and efficient in correcting it.

Will definitely be using again.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, slow delivery times for products with zero communication of delays. Advertises products for sale that they do not have in stock. Clearly not a modern operation. One to avoid.

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the book Rangers of shadow…

I ordered the book Rangers of shadow deep.
After waiting over a week for it to be delivered, I emailed them only to be told it wasn't in stock..they could have had the decency to tell me that they didn't have it in stock..but no they didn't... absolutely poor service.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Always bought from north star and recently had a casting defect on a pulp miniature. Brilliant company to deal with and received replacement straight away without fuss or quibble

May 4, 2023
Unprompted review

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