Northwest Hardware Reviews 

96
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

A couple of years ago I read a lot of stories of people breaking into houses via conservatory doors by "snapping" the locks. After some enquiries I asked Northwest Hardware who fitted Ultion locks t... See more

Company replied

Rated 5 out of 5 stars

Northwest Hardware provided an excellent service to me. I had incorrectly ordered a replacement door lock (I needed a smaller one) and I contacted them via email. They responded quickly and explained... See more

Company replied

Rated 5 out of 5 stars

I could not recommend northwest hardware any more, The communication was great, they were very quick setting up my account, I placed an order on Friday around 2pm the part arrived Saturday mornin... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend. I needed a replacement for an old, obselete KFV mechanism. Glenn pointed me in the right direction. Delivered next day. Went in the door with no issues just like he said.... See more

Company replied

Company details

  1. Hardware Store

Written by the company

Here at North West Hardware we pride ourselves in keeping your UPVC and aluminium windows and doors working.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

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No recent history of asking for reviews

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4.6

All reviews

(96)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Northwest Hardware a centre of excellence!

Have used Northwest Hardware on several occasions. It’s good to speak with people who know their stuff and have such a vast range when you’re trying to repair and maintain. They have helped me with site visits in the past and their experience shows, credit to Mike who came too. Always a fast response.

April 2, 2025
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Really helpful guys over at Northwest

Really helpful guys over at Northwest, called in with an issue for a handle replacement. Sent me recommendations on what items they think I have, asked for me to check over sizing ect and was spot on ! Explained a how to do the handle ! Really nice and helpful 😊

March 18, 2025
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Really friendly, helpful and professional

I had trouble locating an exact replacement lock for our old UPVC door and Northwest Hardware were recommended by our local UPVC company.

I visited their website and emailed a pic of the old lock along with dimensions and called them.

They located an exact replacement which was in stock and I ordered on line and received it the next day.

It was a perfect match and is working great.

January 21, 2025
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Very good customer service lads here…

Very good customer service lads here are spot on .. the ginger lad knows his magic
Cheap prices
Very pleased

January 16, 2025
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Can highly recommend.

Can highly recommend.

I needed a replacement for an old, obselete KFV mechanism. Glenn pointed me in the right direction. Delivered next day. Went in the door with no issues just like he said. I just had to adjust the original keeps to suit.

I'm a locksmith at the beginning of my career so it's great to have the support of such a good supplier. Thanks again Glenn.

Neil
NSH Locksmiths

January 8, 2025
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

The door closing and locking piece on…

The door closing and locking piece on the garage door frame had broken and required a replacement. I contacted Northwest Hardware, explained my problem, sent photos of the damaged parts and from that they were able to identify the exact model of the new one I needed and sent it to me. I received it within two days, so a problem solved for me very quickly. Thank you.

January 9, 2025
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Everything you want

Really helpful and if not a stocked item will go out of their way to source one.
Great quality and fantastic value for money

July 27, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Fantastic business with really helpful…

Fantastic business with really helpful staff. Nice to use a local business that goes above and beyond for you rather than the big chains. Well stocked. Great knowledge in their products.
Brilliant service. Would highly recommend using them for your supplies

July 19, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

I have been using North West Hardware…

I have been using North West Hardware for over twenty years and have found Glen, Anne and the team to be extremely helpful
Their knowledge in the trade is second to none and they really are a one stop shop

July 18, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Like an Aladdin's cave - had everything I needed

I didn't expect to find all the things (8 of them) that I needed to equip my door in one place, but I was really impressed with Northwest Hardware, it had literally everything I needed, has really great prices and the staff are very knowledgeable. So much easier than trying to find it all in B&Q, I just talked to the person at the counter and he went and got it for me. They even helped grind some of the screws for me so that the door furniture fitted. While I was there quite a few trades people came in for equipment for their jobs. Really glad I've found this place, my go-to place now when I'm looking for something for the house!

July 8, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Recently visited to replace a door…

Recently visited to replace a door handle. Whilst they didn't have the one I needed I was pointed to another website they did. Great service

June 29, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Knowledgeable about everything I throw…

Knowledgeable about everything I throw at him... always happy to help and if he can't will help In the right direction top class customer service everytime

July 2, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Knowledge / helpfulness as usual

Knowledge / helpfulness as usual. Been for years,and will continue to recommend and use again.

June 26, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Very good customer service at the…

Very good customer service at the warrington branch,staff very polite and friendly, always a pleasure to visit.

June 26, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Locks

James is the most helpful person on the counter very good service thank you

June 24, 2024
Unprompted review
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Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

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