Norton Way Group - NW Bikes Reviews 140

Great staff awful price given on my part exchange and awful service from the accounts department setting the outstanding finance with Honda finance. Finally I wasn't told the motorcycle side of Norton Way Honda would be closed down imminently after I collected my new Honda motorcycle, so no after service which is really disappointing. The service department fitted heated grips on my motorcycle and the staff again were fantastic.

Great service and product knowledge from James, but on the hand over day Brett and his manager were excellent
Thanks again to all involved

Team were very professional how ever I did have to wait for checks to be finished and got very wet on the way back lol 👍👊

Fourth time Lucky, Each time I send this it Fails. I was served by James Taylor he was very helpful and Professional. I had a small problem with my number plate light I took the bike back and it was fixed while waiting, it only took 10 minutes. Many thanks R Farr.

Very smooth transaction sorted out by Brett. Thank you.

The salesman help me to exchange to a new bike very very helpful thanks for all your hard work
Always like Honda very good bike very reliable keep up the good work

I purchased a bike long distance from the dealership although the PX price wasn't what I was after the sales team went above and beyond to get me a deal that worked with a smooth transaction the bike was delivered promptly and professionally well recommended

To Norton Way Group,
And Mr. Brett,

I would like to extend my sincere gratitude for the wonderful experience I had with your company. Your professionalism and dedication were truly exceptional, making the entire process smooth and enjoyable.

A special thanks to Mr. Brett for his outstanding service. His attention to detail, commitment, and helpful attitude were highly appreciated and made all the difference.

Your efforts are greatly valued, and I am deeply thankful for your excellent support.

Best regards,
[Ali]

Saw the motorbike on the website, excellent photos from different angles, bought over the phone and collected the bike from the friendly team in the showroom. Really happy with my Honda SH 125i.

The sales advisor (Brett) helped me to pick a great bike which I really love. Good recommendation.

Excellent to deal with. Offered me a good PX deal on my old bike. New bike was prepared well. Collection and handover was great. Brett at Letchworth managed the process and was excellent.

Simple and easy purchase of a Honda Monkey. This team at Norton Way Honda was professional and explained everything. The bike was ready on time and the hand over was smooth. Brett was truly excellent.

Agreed a fair price on my new bike and trade in. All staff I dealt with were very helpful and professional, Brett was my main contact who i spoke to regularly as we needed to arrange delivery and collection. Made to feel like a valued customer. 👍

Happy with the buying and purchase experience

I had a good experience at Norton Way Letchworth, the sales staff were professional and friendly. They gave me a good deal on a used motorcycle, it’s in fantastic condition and feels brand new. Also, they were extremely patient even though I asked a lot of questions, and were able to accommodate my request to shift delivery dates fairly easily.

Awesome service at motorcycle sales department

Extremely friendly and helpful staff, highly recommend their services

I recently purchased a motorbike from the Honda dealer in Lechworth and I couldn't be happier with the experience. From the moment I walked into the dealership I was impressed by the professionalism and friendliness of the staff. They were incredibly knowledgeable about the different models and took the time to answer all of my questions.
The entire purchasing process was seamless and well organized. Steve guided me through each step ensuring that I understood all the paperwork and options available to me. They made the whole process feel effortless and stress-free.
Not only was the buying experience exceptional but the after sales service has also been outstanding. Whenever I've had a question or needed assistance, the staff have been prompt and helpful in their responses. They truly go above and beyond to ensure customer satisfaction.
Overall, I highly recommend the Letchworth Honda dealer to anyone in search of a motorbike.

Good service, local dealer. Easy to arrange test drives. Brett was helpful and pleasant.

Received excellent service from Daniel and David, thank you for getting everything sorted in such a professional and efficient manner!