Great staff awful price given on my part exchange and awful service from the accounts department setting the outstanding finance with Honda finance. Finally I wasn't told the motorcycle side of Norton... See more
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See what reviewers are saying
Great service and product knowledge from James, but on the hand over day Brett and his manager were excellent Thanks again to all involved
Company replied
Sam and Roger @ Noton way Honda motorcycles Letchworth where wonderful to deal with. From the moment I walked in the showroom to book a test ride on a couple of there bikes to sitting down and orderin... See more
Company replied
This has been my second time purchasing a motorbike from Norton Way Honda, and once again the service has been amazing! Roger helped me from finding the perfect bike, guided me through all the optiona... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, SG6 1BL, Hertfordshire, United Kingdom
- 01462559824
4.7
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Honda Motorcycle
Sam and Roger @ Noton way Honda motorcycles Letchworth where wonderful to deal with. From the moment I walked in the showroom to book a test ride on a couple of there bikes to sitting down and ordering my chosen bike the gents couldn't have done more. Explained the process on ordering, rang me every other day to give me an update on the bike order. 1 week from placing the order I rode my new bike out of the showroom. I couldn't have asked for more. Keep up the good work gents, and NW Honda you have 2 good sales people working for you there at Letchworth, a rareatiy in that profession.
September 23, 2023
Unprompted review
Reply from Norton Way Group - NW Bikes
Good morning! Thanks so much for the 5* rating and review, we are pleased that you chose Norton Way Bikes to get your new Honda motorcycle. We are glad that our team was able to provide you with all the help and support you needed, we always aim to provide great customer service. We hope to see you again soon! Best wishes - Norton Way Honda Bikes.
Great salesman in Roger keep me posted…
Great salesman in Roger keep me posted at the Letchworth branch
September 23, 2023
Reply from Norton Way Group - NW Bikes
Good morning! We are so pleased to see you had a great experience at Norton Way Bikes, and we will make sure to pass on your compliments to our sales team. We hope to see you again soon at our dealership! All the best - Norton Way Bikes.
Easy purchase process
The whole purchasing process was easy along with the handover when picking up the new bike. Roger is a good advert for Honda Norton Way.
September 6, 2023
Reply from Norton Way Group - NW Bikes
Hi there, thank you very much for taking the time to leave us 5 stars and kind words, it is much appreciated. Take care - Norton Way Honda Bikes.
Excellent Customer Service Once Again!
This has been my second time purchasing a motorbike from Norton Way Honda, and once again the service has been amazing! Roger helped me from finding the perfect bike, guided me through all the optional extras and the finance process, and took care of part exchanging my current bike for a great price. Soon after I left the dealership on my new bike with everything taken care of - no hassle or fuss and expertly managed by Roger. If you are looking to purchase your first bike, or upgrade your current one, I highly recommend Norton Way Honda!
September 8, 2023
Reply from Norton Way Group - NW Bikes
Good morning Nick, thank you very much for taking the time to leave us 5 stars and this kind review. We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Honda Bikes.
Purchase new PCX
Good experience buying a new bike, delivery was quick, special thanks to Rodger and Steve for all the advice and going through options with me.
Thank you !
September 1, 2023
Reply from Norton Way Group - NW Bikes
Good morning Aaron, thank you very much for the 5 stars and kind words it is much appreciated. Take care - Norton Way Honda Bikes.
Great customer service
Seamless transaction from start to finish. The salesman (Roger Taylor) was very knowledgeable and helpful throughout the process and kept me informed at every step. A real pleasure to deal with.
Customer service means a lot to me and I will return to Norton Way for the accessories I will need.
September 8, 2023
Reply from Norton Way Group - NW Bikes
Good morning Rob, thanks so much for the 5* rating and kind words! We are pleased that our team was able to assist you and keep you informed throughout the process. We always aim to provide great customer service and we're glad to see we provided this. We look forward to seeing you again soon at Norton Way Bikes! Best wishes - Norton Way Bikes.
Smooth as silk.
I placed my order for a new bike with the nice staff here, and we planned the registration and delivery date in advance.
They made the whole process smooth and straight forward. All the docs and and bike delivery went like clockwork, ready for the handover on the agreed date.
All in all a perfect transaction.
September 1, 2023
Reply from Norton Way Group - NW Bikes
Good morning David, thank you for taking time to leave us 5 stars and kind words. We will be sure to pass your compliments on to the team. Take care - Norton Way Honda Bikes.
Roger the salesman did everything…
Roger the salesman did everything possible to make my experience great , he even delivered a month early so one extremely happy customer
September 1, 2023
Reply from Norton Way Group - NW Bikes
Good morning Pete, thank you very much for the 5 stars we are glad we could help, and will be sure to pass your compliments on to the team. Take care - Norton Way Honda Bikes.
Reply from Norton Way Group - NW Bikes
Good morning Jae, glad you had a great experience with us and hope to welcome you back again soon! Take care - Norton Way Bikes.
Poor after sales serviceer
Almost two week after collecting my bike I am still waiting for details of my warranty and breakdown cover. Poor after sales service. No idea who to contact if I have difficulty. Also they charge circa £90 for pre handover service. A new bike should leave the factory fit for purpose. The service plan includes the first safety check at 600 miles so minimal work not 3 years up to MOT so limited value.
August 5, 2023
Reply from Norton Way Group - NW Bikes
Good morning javier, thank you very much for the 5-stars, we are very glad we could help. Take care - Norton Way Honda Bikes.
Helpful and friendly advice/guidance…
Helpful and friendly advice/guidance from Steve and Roger
August 7, 2023
Reply from Norton Way Group - NW Bikes
Good morning Mr Atkinson, thank you very much for the 5 stars we are very we coulf help! Take care - Norton Way Honda Bikes.
Fantastic experience!
Roger Taylor was incredibly helpful with helping me find my perfect first motorcycle. There was zero pressure and I had been in there before even getting my CBT. He has been incredibly helpful and responsive throughout the entire process. I will definitely be going back to purchase my next motorcycle from them. The delivery was seamless as well. I highly recommend them!
August 3, 2023
Reply from Norton Way Group - NW Bikes
Good morning Rebecca, thanks so much for your 5* rating and kind words. We are so pleased to hear about your excellent experience with our team at Norton Way Bikes, and that you would recommend us to others! We look forward to seeing you again soon. All the best - Norton Way Bikes.
CMX 1100 DCT
I asked if I could have a test ride on a CMX 1100 DCT thinking it would be in a few days, they said no problem have a go of this one. Did not expect that, was better than I thought so I bought one. Staff were very helpful throughout and made the experience easy for me. No pressure to buy something I did not want. Would recommend this dealer.
July 23, 2023
Reply from Norton Way Group - NW Bikes
Good morning David, thank you so much for the 5 star rating and lovely review! We are glad to hear that you had a great experience getting your bike from Norton Way Bikes. We look forward to seeing you again soon! Best wishes - Norton Way Bikes.
Customer service is excellent
July 7, 2023
Reply from Norton Way Group - NW Bikes
Good afternoon paul, thank you very much for the 5 stars and kind words! All the best - Norton Way Honda Bikes.
Very friendly service
Very friendly service, they really care about the customer experience and are knowledgable about the bikes. There was none of the problems I've experienced from another dealer where the sales people fight over getting the commision and only know about the cars. They made sure I had all the paperwork and talked me through the bike operation. My bike order took far too long to be delivered from Honda and the date was repeatedly moved to next month. This was a Honda issue and not the dealer's fault, but it was frustrating.
July 7, 2023
Reply from Norton Way Group - NW Bikes
Hi Henley, thank you very much for the 4 stars, we are glad you were happy with the service we provided and would like to extend our apologies for the wait time. We hope you are enjoying your new Bike. Take care - Norton Way Honda Bikes.
Great repeat experience with Nortonway…
Great repeat experience with Nortonway Letchworth, 2nd new bike and again everything tailored to my requirements and needs.
July 4, 2023
Reply from Norton Way Group - NW Bikes
Good morning Maris, glad to hear you had a great experience with us here at Norton Way Honda Bikes! We look forward to welcoming you back again soon. Take care - Norton Way Honda Bikes.
Overall a pleasant and relaxed…
Overall a pleasant and relaxed experience. Absolutely delighted with the bike. Excellent service from the team. Very happy to recommend.
June 23, 2023
Reply from Norton Way Group - NW Bikes
Good morning Simon, thank you for your kind review. We are glad you had a great experience buying your bike from Norton Way Bikes. We look forward to seeing you again soon! All the best - Norton Way Bikes.
Excellent experience
June 17, 2023
Reply from Norton Way Group - NW Bikes
Good morning, thank you very much for the 5 stars! It is much appreciated, take care - Norton Way Honda Bikes.
Excellent and very helpful service from…
Excellent and very helpful service from start to finish. Thank you to Roger and Mark
June 16, 2023
Reply from Norton Way Group - NW Bikes
Good morning Mark! Thank you for your 5* rating and review, it is much appreciated. We are pleased that our team was able to assist you at Norton Way Bikes. We look forward to seeing you at our dealership again soon! All the best - Norton Way Bikes.
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