Great staff awful price given on my part exchange and awful service from the accounts department setting the outstanding finance with Honda finance. Finally I wasn't told the motorcycle side of Norton... See more
Company replied
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See what reviewers are saying
Great service and product knowledge from James, but on the hand over day Brett and his manager were excellent Thanks again to all involved
Company replied
Sam and Roger @ Noton way Honda motorcycles Letchworth where wonderful to deal with. From the moment I walked in the showroom to book a test ride on a couple of there bikes to sitting down and orderin... See more
Company replied
This has been my second time purchasing a motorbike from Norton Way Honda, and once again the service has been amazing! Roger helped me from finding the perfect bike, guided me through all the optiona... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, SG6 1BL, Hertfordshire, United Kingdom
- 01462559824
4.7
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Norton Way Group - NW Bikes
Good morning John, thank you for taking the time to leave us the 5 stars we are glad we could help. Take care - Norton Way Honda Bikes.
Excellent customer service, made everything easy.
The service I received here at Norton Way Honda was exceptional, which really made the sale more appealing.
The customer service I recieved from both Roger and Mark was brilliant and would certainly recommend them to anyone looking to buy a motorbike.
May 25, 2023
Reply from Norton Way Group - NW Bikes
Good morning Joshua, thank you so much for your lovely review! We are happy to hear that our team provided you with excellent customer service. We look forward to the next time you visit our dealership! All the best - NW Bikes.
Reply from Norton Way Group - NW Bikes
Good morning! We are glad that you had a great experience at Norton Way Bikes and that you found our sales team to be helpful. We always aim to provide great customer service at all our dealerships. We look forward to seeing you again soon at Norton Way Bikes! All the best - NW Bikes.
The sales manager Roger was brilliant
The sales manager Roger was brilliant, what takes away one Star is the time I have to wait for my first service on my motorcycle which is six weeks I can only do 600 miles meaning I won't be able to use it for a while very disappointed.pleased I did not get a service plan.
May 19, 2023
Reply from Norton Way Group - NW Bikes
Good morning Mr Hart, thank for the 4 stars and taking the time to leave us this review! We will be sure to pass on your comments. Take care - Norton Way Honda Bikes.
A positive experience with a needless panic
A test ride bike was not available at this location so they arranged for one to be brought in. I chose a new bike and this was delivered, prepped with the extras all to schedule.
Only issue was the day before collection I was asked by the dealer to provide a voucher from the training school which resulted in some panicky ringing around! However this was something I could have obtained on line, with directions to the correct website.
May 11, 2023
Reply from Norton Way Group - NW Bikes
Good morning Fiona, thank you for your review! We are pleased to hear about your positive experience with Norton Way Bikes. We look forward to seeing you again soon! Best wishes - NW Bikes.
Bought my first proper bike here
Bought my first proper bike here. Really friendly, patient and helpful!
May 11, 2023
Reply from Norton Way Group - NW Bikes
Good morning Matt. We are so happy that you had such a great experience buying your first bike at Norton Way Bikes! We are pleased to hear that our team provided you with great customer service. We look forward to the next time you visit us! Best wishes - NW Bikes.
Informed Decision
I got all the information I needed to make my decision, and the sales staff helped to close the deal without appearing pushy.
May 15, 2023
Reply from Norton Way Group - NW Bikes
Hi Jim, thank you for the 5* rating! All the best - Norton Way Honda Bikes.
Reply from Norton Way Group - NW Bikes
Good afternoon, thank you for taking the time to leave us 5 stars It is much appreciated! Take care - Norton Way Honda Bikes.
Great Service helped me to make my…
Great Service helped me to make my choice of various deals to suit my budget, love the bike and buying from these friendly helpful guys was easy.
April 20, 2023
Reply from Norton Way Group - NW Bikes
Good morning Ms Jane. thank you for taking the time to leave us 5 stars, it is much appreciated. We are glad to hear you are happy with your bike. Take care - Norton way Honda Bikes.
i was in the market for a new bike and…
i was in the market for a new bike and it was very easy and helpful from beginning to end
Mark in Letchworth replied very quickly and always had the answers to my questions.
when i picked up the bike, he was great and easy to deal with.
every bike i have brought from here has been brilliant and the service has been great.
i would happily deal with Norton Way Bikes in the future
10/10 service
April 14, 2023
Reply from Norton Way Group - NW Bikes
Good morning Joseph, thank you for your review! We are pleased to hear about your great experience buying your bike from Norton Way Bikes. We'll make sure to pass on your compliments to our team. All the best - NW Bikes.
An excellent dealership
A good choice of bikes sold by very helpful and knowledgeable staff. The service I received throughout the purchase was excellent I will definitely use them again
April 14, 2023
Reply from Norton Way Group - NW Bikes
Good morning! We are very happy to hear you enjoyed your time at our dealership and hope to welcome you back again soon. Take care - Norton Way Honda Bikes.
People are so good
March 23, 2023
Reply from Norton Way Group - NW Bikes
Good morning! Thank you for the 5 stars we are very happy we could help and would love to hear more about your experience. All the best - Norton Way Honda Bikes.
Great experience buying my motorcycle
Great experience buying my motorcycle. Very friendly people and great service.
March 7, 2023
Reply from Norton Way Group - NW Bikes
Hi Louie, thank you for your review! We are pleased to hear your experience at Norton Way Bikes was a positive one, and that you found our team friendly and helpful. We look forward to your next visit. All the best - NW Bikes.
My bike broke down 4 weeks after I…
My bike broke down 4 weeks after I purchased it.
February 14, 2023
Reply from Norton Way Group - NW Bikes
Hi Michael, we understand that this issue has been dealt with and you are now happy. Any other please dont hesitate to contact us.
Kind regards - Norton Way Honda Bikes.
Catalogue of errors from start to finish
Original order incorrect, was charged for a free screen.
Had to be amended.
Absolutely no communication from sales, I had to chase each time.
Motorcycle registered firstly with a 2022 rather than 2023 plate, had to be amended.
Motorcycle not available on agreed date, 1st March, supplied a day late.
Had to chase the day before for the invoice to be sent so that I could pay.
Waited almost an hour to take delivery at the dealership on the day of collection for a member of the sales team to be free to handle the handover.
March 2, 2023
Reply from Norton Way Group - NW Bikes
Mr Voss apologies for your experience dealing with Norton Way Motors when buying your new scooter. We have been experiencing some supply issues with our manufacturer.
If there is anything we can do to rectify this situation or make it up to you please contact our Motorcycle Management Team when convenient, who would welcome the opportunity to discuss this experience with you. Regards Norton Way.
Reply from Norton Way Group - NW Bikes
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Norton Way Honda Bikes.
Very efficient staff could not fault…
Very efficient staff could not fault them, made the effort to make the whole process stress free. Would recommend to anyone
February 2, 2023
Reply from Norton Way Group - NW Bikes
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards, Norton Way Honda Bikes.
Nice customer service received.
December 20, 2022
Reply from Norton Way Group - NW Bikes
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Norton Way Bikes.
Communication is good only until they’ll sell the bike .
I bought a new Honda Fortza I asked for a alarm to be fitted they fitted Datatool EVO Plus £150 and I’ve been charged £400 I tried to get to know what alarm they fitted never got any answer the bike has been delivered with a scratch on the top box,when I mentioned it to the staff member at the first service he said aaaa….. it’s ok…. Not a big dill like
December 7, 2022
Reply from Norton Way Group - NW Bikes
Hi Mr. Ionica,
I was under the impression all had been sorted, and the alarm swapped. Please can you call me on 01462 678191 and I would be happy to help!
Please ask for Julia, and I will help sort it.
Kind regards - Norton Way Honda Bikes
as with my other bike purchases Norton…
as with my other bike purchases Norton way Honda were in every respect excellent
December 1, 2022
Reply from Norton Way Group - NW Bikes
Hi Stephen, thank you for the 5* rating and kind words! All the best - Norton Way Honda Bikes.
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