Great staff awful price given on my part exchange and awful service from the accounts department setting the outstanding finance with Honda finance. Finally I wasn't told the motorcycle side of Norton... See more
Company replied
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See what reviewers are saying
Great service and product knowledge from James, but on the hand over day Brett and his manager were excellent Thanks again to all involved
Company replied
Sam and Roger @ Noton way Honda motorcycles Letchworth where wonderful to deal with. From the moment I walked in the showroom to book a test ride on a couple of there bikes to sitting down and orderin... See more
Company replied
This has been my second time purchasing a motorbike from Norton Way Honda, and once again the service has been amazing! Roger helped me from finding the perfect bike, guided me through all the optiona... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, SG6 1BL, Hertfordshire, United Kingdom
- 01462559824
4.7
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a good service from Alex and found…
Had a good service from Alex and found him helpful.
October 14, 2022
Reply from Norton Way Group - NW Bikes
Hi Ian, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. We look forward to welcoming you back again soon. All the best - Norton Way Honda Bikes.
Reply from Norton Way Group - NW Bikes
Good morning Michael, thank you for the 5* rating! All the best - Norton Way Bikes.
Very pleasant experience all staff very…
Very pleasant experience all staff very polite and helpful made to feel at ease no pushing sale kept up to date even got my bike ready a couple days early would recommend
September 14, 2022
Reply from Norton Way Group - NW Bikes
Hi Mr. Watson, thank you for taking the time to leave us a lovely review! We are pleased to hear you were happy with the service provided and will pass on your compliments to the team. We hope you are enjoying your new bike. We look forward to hearing from you again soon. All the best - Norton Way Honda Bikes.
Have just purchased a Honda PCX 125…
Have just purchased a Honda PCX 125 from Norton Way M/cycles they couldn’t have been more helpful
September 10, 2022
Reply from Norton Way Group - NW Bikes
Good morning Peter, thank you very much for the 5-stars, and hope you enjoy your Honda PCX 125. Take care - Norton Way Bikes.
A rather late review but fantastic…
A rather late review but fantastic service from Norton Way Honda, sales team were extremely helpful. The collection of my new bike was a great experience full explanations about all the important things. Top marks will gladly recommend this dealership for their suburb commitment to customer service.
February 19, 2022
Reply from Norton Way Group - NW Bikes
Hi Christopher, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Norton Way Bikes.
I recently bought a new Honda Forza…
I recently bought a new Honda Forza 125cc, I am very satisfied with the scooter and the sales staff, especially Mr. Marc
August 18, 2022
Reply from Norton Way Group - NW Bikes
Good morning Akos, thank you very much for the 5-stars very pleased to hear you had a positive experience with us, and hope you enjoy your Forza 125cc. Take care - Norton Way Bikes.
I’m so excited about my insurance 🤞
August 11, 2022
Reply from Norton Way Group - NW Bikes
Good morning Sotir, thank you very much for the 5-stars! Take care - Norton way Bikes.
Reply from Norton Way Group - NW Bikes
Hi Andy, we are very happy to have provided you with such a positive experience and will pass along your comments to the team here. All the best - Norton Way bikes
Friendly staff who always make you feel…
Friendly staff who always make you feel welcome.
June 22, 2022
Reply from Norton Way Group - NW Bikes
Hello, thank you so much for taking the time to leave us a 5-star rating - it is much appreciated! All the best – Norton Way Bikes.
Good and very good
June 19, 2022
Reply from Norton Way Group - NW Bikes
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Norton Way BIkes.
I have purchased 4 bikes over the years…
I have purchased 4 bikes over the years from Norton Way Honda in Letchworth and I have always found their customer service to be excellent. Would recommend.
June 4, 2022
Reply from Norton Way Group - NW Bikes
Hi Martin, thank you so much for the positive review! We are glad to see you enjoy our services and hope to keep you on as our long-term customer. Thank you very much - All the best - Norton Way Honda Bikes
World class bad service
World class bad service - beware, when things go wrong you will get no assistance from this company. Engine with 100K warranty fails after 17K, the respknse is "nothing to do with us". Then you are passed to their solicitor as they wash their hands. They have no systems in place when things go wrong, be aware.
May 11, 2022
Unprompted review
Reply from Norton Way Group - NW Bikes
Hi Andrew, sorry to hear about your experience with us, do you mind letting us know your details such as your name, number, email address and the dealership that dealt with you. please email us at: info@nortonway.com So that we can put you in touch with the relevant people. - Thank You - Norton Way Group
First time buy
Great first time buy, the guys were great and able to help out when needed. Also done follow up, to see how it's going. Very happy with the service!
March 27, 2022
Reply from Norton Way Group - NW Bikes
Hi Roxanne, thank you for taking the time to leave us a lovely review! We are pleased to hear you were happy with the service provided and will pass on your compliments to the team. We hope you are enjoying your new bike. We look forward to hearing from you again soon. All the best - NW Bikes.
Great service.
March 26, 2022
Reply from Norton Way Group - NW Bikes
Hi David, thank you for the 5* rating! All the best - NW Bikes.
Mark Richardson was very professional…
Mark Richardson was very professional and friendly from start to finish couldn't of for a better sales man 5*
March 24, 2022
Reply from Norton Way Group - NW Bikes
Hi Kevin, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers and are pleased to hear you found our service excellent. We will pass on your compliments to Mark. We hope you are enjoying your new bike and look forward to welcoming you back again soon. All the best - NW Honda Bikes.
Excellent bike sales team
Excellent bike sales team ( Letchworth) Both Mark and Alex were very professional, knowledgeable and helpful. Did not complete purchase in person. Made payment for my CB125F via bank transfer. Mark then arranged delivery. On delivery day this went smoothly received my bike at time agreed. I am loving my new bike too!
I hope after sales will look after me just as well.
March 20, 2022
Reply from Norton Way Group - NW Bikes
Hi Mr RB Evans, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. We look forward to welcoming you back again soon for your next service. All the best - NW bikes.
Reply from Norton Way Group - NW Bikes
Hi Mr Collier, we are gald to hear your experience was pleasant and appreciate the time taken to leave a review, Thank you - NW Honda Bikes.
Reply from Norton Way Group - NW Bikes
Hi Jeff, that for taking the time to leave a review with us and glad you had a good experience - NW Honda Bikes
Honda Forza
From the initial visit on a Sunday to enquire and several other visits Mark was exceptional, very patient, extremely knowledgeable and not a hint of pressure just good simple customer service. Mark and Honda made the experience a real pleasure.
March 17, 2022
Reply from Norton Way Group - NW Bikes
Hi James, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers and are pleased to hear you found our service excellent. We will pass on your compliments to Mark. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - NW Bikes.
Excellent purchase experience
Excellent purchase experience from Alex and Mark at Norton Way Honda Motorcycles, thank you both.
January 18, 2022
Reply from Norton Way Group - NW Bikes
Hi Mark, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at NW Bikes! We look forward to welcoming you back again soon. All the best - NW Bikes.
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