Norton Way Group - Wimbledon Honda Reviews 

285
TrustScore 4.5 out of 5

4.6

60-62 West Hill Road, SW18 5HT London, GB


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Rated 5 out of 5 stars

Wimbledon Honda did us a great deal on a used Jazz - it was probably in our favour that the branch was closing! Ravi could not have been more helpful, and the car was prepared immaculately for handove... See more

Company replied

Rated 5 out of 5 stars

Pleased with the service at Norton Group when we bought our slightly used HR-V. Helpful overall and straightforward&honest.Personally I would have hoped for a "surprise&excite" final moment when we p... See more

Company replied

Rated 4 out of 5 stars

We had a positive experience with the Sales Manager seeming to pick up on our anxious reasons to buy one of their cars. The only "second hand" a cancelled order with 9 miles clocked - was offered imme... See more

Company replied

Rated 4 out of 5 stars

Ravi did a very good job of videoing the car and also arranging for an interior defect to be corrected. He was helpful at all stages, which made the transaction easier. There is slight abrasion on par... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Machine Shop
  3. Auto Repair Shop
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Car Dealer

Written by the company

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Written by the company

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Contact info

  • 60-62 West Hill Road, SW18 5HT, London, United Kingdom

  • 02039845968

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

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1-star

Asks customers to review

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Replied to 68% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(285)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

Wimbeldon Park Honda

We contacted Wimbledon Park Honda to buy a 71 plate Honda civic for my wife, it was the right price, the right colour and the spec that we were after but I was worried about the distance with me living in Glasgow and the car being located in London.
I spoke to Ravi Gehlot who took great care to video the car for me, he assured me the car was in fantastic condition and would come with a Honda warranty. He also gave a good trade in price for our own older Honda Civic.
We arranged to buy the car and with a quick bank transfer the deal was done.
We also arranged to exchange the cars at Preston halfway between Glasgow and London to help save me a huge return drive to London.
We met Ray their driver at the arranged spot and the car looked just as described by Ravi, we exchanged documents and got on our way home.
The car drove faultlessly and we are very happy with the purchase.
I hope the review helps anyone who is considering a car from Wimbledon Park Honda.
I would like to thank Ravi, Jas, Tracy and Ray for their help.
William McRoberts

January 17, 2024
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Reply from Norton Way Group - Wimbledon Honda

Hi Mr William McRoberts, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you were happy with our service.We will pass on your comments to the team. We hope you are enjoying your car and look forward to welcoming you back again soon. All the best - Wimbledon Honda

Rated 5 out of 5 stars

Fab dealership

Fab dealership. Can’t fault them. Do friendly and helpful

January 16, 2024
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Reply from Norton Way Group - Wimbledon Honda

Good Morning Heather - Thank you for the 5* review and your kind comments. We appreciate your feedback and we will pass your comments onto the team. We look forward to seeing you again in the near future. All the best - Wimbledon Honda

Rated 4 out of 5 stars

They had the car I wanted

They had the car I wanted. I thought of getting a higher spec one but in the end decided on the ex-demo. I got a reasonable deal so reasonably happy!

January 6, 2024
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Reply from Norton Way Group - Wimbledon Honda

Good morning thank you very much for the 4 stars! We are very happy that you had a good experience with us and appreciate your kind words. All the best - Wimbledon Honda

Rated 5 out of 5 stars

Best place to buy

Best place to buy - very good pre and post sales aftercare

January 11, 2024
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Reply from Norton Way Group - Wimbledon Honda

Hi Mani, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service very good. We will pass on your comments to the team. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Wimbledon Honda.

Rated 5 out of 5 stars

Wonderful sales staff

I have used Wimbledon Park Motors for many years and have always had a good experience both with sales and service departments, and this time was no exception.
Wasim was professional and patient and, if I had a query, he immediately found the answer. He spent time going through all the formalities and forms with patience and knowledge.
During one of my visits, when I had a test drive of the car, one of the senior managers came over to join Wasim and me. He didn’t introduce himself but began going through the products available, which Wasim had already completed with me. I understand his name is Harsh. Not very professional and put me off considering the product range.
When I bought the car, one of Wasim’s colleagues, Ravi, assisted me with one problem also in a very professional manner.

January 10, 2024
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Reply from Norton Way Group - Wimbledon Honda

Good morning Mary, thank you for the 5-stars! We are always happy to welcome back our long-term customers and are happy you had a good experience with us. All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

Staff are always very polite and…

Staff are always very polite and plesant and very helpful. Its a pleasure always to enter the shop.

January 10, 2024
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Reply from Norton Way Group - Wimbledon Honda

Thank you Mrs J Coates, for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the good work and hope you'll stop by again soon. Best Regards, Wimbledon Honda

Rated 5 out of 5 stars

Honda Jazz Hybrid

We did experience a small problem with the battery after the car was delivered. The sales team (Daniel) were very apologetic and extremely helpful in getting the issue sorted out very quickly and efficiently.

December 9, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hi Suzannah, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear that your problem was sorted by Daniel very quickly and efficiently. We look forward to welcoming you back again soon. All the best - Wimbledon Honda.

Rated 1 out of 5 stars

I was called in to it a car and when I…

I was called in to it a car and when I got there it was being sold to another family so I went away and waited to hear if another car you were going to find for me
I got a phone call to say was I looking to buy another car and I said YES!
I was called to test drive a 2 nd car that had no handbrake working when I was out in it and was told it was 10,000 but when we got back into the show room is was told it was £13.000 by this time I had deposited£250 to save the car
I said that’s not what I had been quoted and I was told to wait whilst the sales team checked .
I was then told the car would be taken away and another car had just been acquired
When I came in again to test drive this 3 rd car another sales person was dealing with me.
I liked the car
I paid for the car and when I came to pick it up at 2pm that sales person had disappeared for the afternoon and a woman took over the sale
It was all over the place and I wish I had gone to Honda Chiswick

December 9, 2023
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Reply from Norton Way Group - Wimbledon Honda

Good morning Miss Rowland, we are very sorry that you have had this experience with us, and that there were so many issues and a breakdown in communication. We have passed on your comments to the team, including the head of business Mark Moriss who you can also contact at mark.morris@nortonway.com We hope we can restore your faith in us.

Kind regards - Wimbledon Park Honda.

Rated 5 out of 5 stars

The service was very good all the way…

The service was very good all the way through. They were patient, especially Wasim.

December 9, 2023
Unprompted review
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Reply from Norton Way Group - Wimbledon Honda

Hello David thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, - Wimbledon Park

Rated 5 out of 5 stars

I rarely leave reviews and

I rarely leave reviews and, if I do, it’s typically when I’m disappointed with a service.

However, I purchased a used Honda HR-v from Wimbledon Park Honda and received an exceptional service from salesperson Ravi Gehlot. I was very impressed by his responsiveness to my initial enquiry, within minutes he sent me a tailored 10 minute video clip tour of the car candidly showing parts of the car I asked him for further details of. He continued to be responsive throughout the process and very willing to go the extra mile when I asked detailed questions requiring him needing to do research internally to answer them.

Buying a used car is not usually one of my favourite pastimes, however, Ravi’s professionalism and friendly manner made the experience as pleasurable as it could have been. Thank you Ravi and Wimbledon Park Honda, keep up the great work.

December 6, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hello Jason thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your HR-v - Wimbledon Park

Rated 5 out of 5 stars

I rarely leave reviews and

I rarely leave reviews and, if I do, it’s typically when I’m disappointed with a service.

However, I purchased a used Honda HR-v from Wimbledon Park Honda and received an exceptional service from salesperson Ravi Gehlot. I was very impressed by his responsiveness to my initial enquiry, within minutes he sent me a tailored 10 minute video clip tour of the car candidly showing parts of the car I asked him for further details of. He continued to be responsive throughout the process and very willing to go the extra mile when I asked detailed questions requiring him needing to do research internally to answer them.

Buying a used car is not usually one of my favourite pastimes, however, Ravi’s professionalism and friendly manner made the experience as pleasurable as it could have been. Thank you Ravi and Wimbledon Park Honda, keep up the great work.

December 6, 2023
Unprompted review
Norton Way Group - Wimbledon Honda logo

Reply from Norton Way Group - Wimbledon Honda

Hello Jason thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your HR-v - Wimbledon Park

Rated 5 out of 5 stars

Miss A

Great service.

December 2, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hi there, thank you for the 5 stars! All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

Professional, polished and pleasant to deal with.

Professional, polished and above all helpful. I bought on line having contacted the company and received a short video which was helpful and gave me sufficient confidence to confirm a deposit subject to confirming purchase upon inspection and driving. All went as expected and after some discussion on detailed matters we finalised. There was a minor matter subsequently and again they were very businesslike and helpful. On the basis of my experience I thoroughly recommend this company. Polished and professional.

November 21, 2023
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Reply from Norton Way Group - Wimbledon Honda

Good morning Glyn Glanville, thank you for taking the to write us this kind review! We are very happy we could help and will be sure to pass on your compliments to the team. All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

Sam was very friendly and helpful

Sam was very friendly and helpful.
Made the experience easy from the outset

November 21, 2023
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Reply from Norton Way Group - Wimbledon Honda

Good afternoon Gemma. Thanks so much for the 5 stars and kind words, we are always glad to hear back from our pleased customers. We're glad you found Sam to be friendly and helpful, we'll make sure to pass on your compliments. We look forward to seeing you again soon at Wimbledon Park Honda! All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

Service

The service we received from Wasim was excellent - polite, professional very helpful and informative.

October 29, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hi Bruce! Thanks so much for the 5 stars and kind words. We are glad that Wasim provided you with excellent service and you found his manner to be polite, professional as well as very helpful and informative! We hope to see you again at Wimbledon Park Honda another time. All the best - Wimbledon Park Honda.

Rated 4 out of 5 stars

Good experience purchasing a 2 year-old CR-VRavi did a very good job of videoing…

Ravi did a very good job of videoing the car and also arranging for an interior defect to be corrected. He was helpful at all stages, which made the transaction easier. There is slight abrasion on part of the rear which was missed, but can only be seen in bright sunshine when dry, and can likely be buffed out.

November 18, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hi Leonard! We are so happy to hear about your good experience with our team at Wimbledon Park Honda! We are glad that Ravi was helpful at all stages throughout the transaction, with only one small issue. Please let us know if there's anything we can do to make your experience a 5* one! Best wishes - Wimbledon Park Honda.

Rated 5 out of 5 stars

All went very smoothly and car…

All went very smoothly and car delivered as promised
Very satisfief

November 11, 2023
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Reply from Norton Way Group - Wimbledon Honda

Good morning Raji. Thank you so much for the 5* rating and review, we really appreciate it! We are glad that the process was a smooth one and that your car was delivered as promised. We hope to see you again soon at Wimbledon Park Honda! All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

The best experience I've had since…

The best experience I've had since going to dealerships for cars. Daniel was amazing at helping me find the car for me. He made sure that I had all the right information I needed about the car and was with me from the start to the finish. Daniel is an excellent customer service advisor at Wimbledon Park Honda and I don't think I would have bought a car if it wasn't for his help. Thank you for the amazing experience Daniel B.

November 10, 2023
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Reply from Norton Way Group - Wimbledon Honda

Good morning Claudia, thanks for taking the time to write this detailed review, we really appreciate it. We are pleased to hear that Daniel was able to help you find your perfect car with great customer service, we will make sure to pass on your compliments! We look forward to your next visit. All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

Great service throughout the process of…

Great service throughout the process of buying our car. Wasim rashid was truly fantastic and we couldn't thank him enough for his excellent and professional service, you are a true credit to your organisation. Knowledgeable and proficient as preparing all the paperwork In advance. Furthermore has a great personal touch to his communication, listens to the customers needs and delivers a tailored service. Your branch is lucky to have you.
Thank you again Wasim, will definitely be making our future purchases with you
Dr Kuljit Grewal and Dr Sukhraj Singh Grewal

November 8, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hi Kuljit, thank you so much for taking the time to write this thorough review. We are glad that Wasim provided you with excellent customer service, we always aim for this at all our dealerships. We look forward to the next time you visit us. All the best - Wimbledon Park Honda.

Rated 5 out of 5 stars

Great service, with a smile

Everyone was friendly polite and helpful

October 28, 2023
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Reply from Norton Way Group - Wimbledon Honda

Hi Terry, thanks so much for the 5* rating and kind words, we really appreciate it! We are happy to hear you found our Wimbledon Park Honda team to be friendly, polite and helpful, we always aim for excellent customer service. We hope to see you again soon! Best wishes - Wimbledon Park Honda.

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