Wimbledon Honda did us a great deal on a used Jazz - it was probably in our favour that the branch was closing! Ravi could not have been more helpful, and the car was prepared immaculately for handove... See more
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See what reviewers are saying
Pleased with the service at Norton Group when we bought our slightly used HR-V. Helpful overall and straightforward&honest.Personally I would have hoped for a "surprise&excite" final moment when we p... See more
Company replied
We had a positive experience with the Sales Manager seeming to pick up on our anxious reasons to buy one of their cars. The only "second hand" a cancelled order with 9 miles clocked - was offered imme... See more
Company replied
Ravi did a very good job of videoing the car and also arranging for an interior defect to be corrected. He was helpful at all stages, which made the transaction easier. There is slight abrasion on par... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
60-62 West Hill Road, SW18 5HT, London, United Kingdom
- 02039845968
4.6
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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We bought our car here and we received great service.
We bought our car here and we received great customer care. Good clear communication, and polite and pleasant service. Would recommend them, and Ravi who handled the sale was great.
October 22, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Hannah. We are so glad to hear about your great customer service experience at Wimbledon Park Honda, we aim to provide this every time and we are pleased that our team delivered this with good communication, polite and pleasant service! We are happy to hear you would recommend us to others, and we look forward to seeing you again soon! All the best - Wimbledon Park Honda.
Friendly, knowledgeable and efficient
Staff at Wimbledon Honda were knowledgeable and able to communicate the specifications of the Honda Civic Hybrid. They kept us informed whilst we waited for the car to become available and then completed the sale & delivery efficiently and with care.
November 1, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Sue! Thank you so much for the 5* rating and review. We are happy to hear that you found our team to be knowledgeable, communicative and informative when it came to buying your new Honda Civic Hybrid. We look forward to seeing you again soon at our dealership! All the best - Wimbledon Park Honda.
Wimbledon Park Honda: excellent
Wimbledon Park Honda staff listened and understood what we were looking for. They were courteous, helpful and knowledgeable. The handover was excellent with Tracy taking time and care to make sure we understood the functionality of the car. We are delighted with our car and the service.
November 1, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Alison, thank you for taking the time for 5 stars and kind words! We hope to welcome you back again soon. Take care - Wimbledon Park Honda.
Questions regarding instrument panel
The sales person was not 100% able to answer some questions regarding signs on dashboard, but managed to get a "tech" person to answer
November 1, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Wendy, thank you for the 4-star review, and for your comments which we will be sure to pass on. Take care - Wimbledon Park Honda.
Good place
Ravi who handled my purchase really nice gentleman. Definitely recommends..
October 28, 2023
Reply from Norton Way Group - Wimbledon Honda
Good afternoon Nihal, thank you very much for the 5 stars! We will be sure to pass on your compliments. All the best - Wimbledon Park Honda.
Great service from Sam Dye
October 31, 2023
Reply from Norton Way Group - Wimbledon Honda
Good afternoon, thank you very much for the 5 stars happy we could help. Take care - Wimbledon Park Honda.
Very pleasant helpful people
Very pleasant helpful people, Wasim went the extra mile to ensure all went smoothly.
October 31, 2023
Reply from Norton Way Group - Wimbledon Honda
Good afternoon Malcom, thank you for the 5 stars. Take care - Wimbledon Park Honda.
First-time car owner experience with…
First-time car owner experience with Honda
Moved to England 2 years ago, got my license recently, and first ever car from Honda, a used Jazz. Wasim at Honda Wimbledon Park was like the best sales agent I could encounter, very patient in answering all my simple questions and gave me all the help I need throughout the process, highly impressed!
October 21, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Billy, thank you for the 5 stars and kind words. We are very happy to welcome you to Honda! and hope we to see you again soon. Take care - Wimbledon Park Honda
Rob R & Sam D from WP Honda were really…
Rob R & Sam D from WP Honda were really helpful in buying my first bike and all throughout the process. Highly recommended. Cheers guys 👍
October 6, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi there, thank you very much for the 4 stars! We are glad we could help but would love to know what we could have done for that extra star! Take care - Wimbledon Park Honda.
Very pleasant all the way through
Very pleasant all the way through
Ravi and team explained everything to me and it was such a great experience that made the stress of buying a car a walk in the park
September 29, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Jorge, thank you very much for the 5 stars we are very happy we could help. Take care - Wimbledon Park Honda.
The process went very smoothly
The process went very smoothly, and Wasim was very helpful. The Wimbledon branch is a bit out of the way for me but my experience was very good so I'd be happy to go there again in the future (though I'm hoping to have my new (used) car for many years to come!)
October 2, 2023
Reply from Norton Way Group - Wimbledon Honda
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards, Wimbledon Park Honda.
When I turned up to pick up the car It was marked and had a pin dent.
When I turned up to pick up the car I had purchased , I found a pin dent in the rear drivers side door, the car had also been stored on the road overnight leading to black dot marks on the bonnet and roof, after driving home I found a further dent on the roof and had been given the wrong MOT certificate, I have had to chase up the warranty as well and was also issued a photo copy of the V5 new drivers slip.
The garage has agreed to repair both dents and clean the car after emails, however overall due to the initial quality issues and handover, I would have liked my money refunded and to return the car. Overall disappointed.
September 30, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Mr Waller, we are sorry to hear about the dissatisfaction you had on picking up the car recently.
We are always determined to provide a level of service that you would expect from a main deal and we are really sorry to have not met your expectations.
We do understand that we are arranging for the car to be picked and the dents repaired and then dropped back to you on Monday.
We will make sure the car is cleaned and a full tank of fuel will be provided. We do value your feed back and have taken steps so something like this does not happen again. Kind regards - Wimbledon Park Honda.
Great team
Great experience overall, I am a long standing customer of Wimbledon Park Honda of many years, and of Honda cars in particular. As usual, great customer service. Daniel Bartlett went through the sale process in detail, and kept me fully informed at all times. Although there is a lot of paperwork to get through, it was seamless. Tracy Foster the sales administrator sent me all the information required for the sale and part exchange of my old car, and kept in touch through the whole process.
September 28, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Maria, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at Wimbledon Park Honda! We look forward to welcoming you back again soon. All the best - Norton Way Nissan.
The sales team led by their manager Jas…
The sales team led by their manager Jas Bachu were helpful, provide complete information and understand the needs of the customers. They were courteous and efficient. Definitely will recommend this Honda centre to my family and friends and will be looking forward to purchase my next car with them.
September 27, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Lakhbir, we are very happy to have provided you with such a positive experience and will pass along your comments to the team here at Wimbledon Park Honda! We look forward to your next visit! Take care - Wimbledon Park Honda.
Norton Way provided a competitive price…
Norton Way provided a competitive price for a new CRV, and a painless process all the way through to handover of the vehicle. All of the documentation was provided swiftly online, and the handover done very thoroughly, with all questions from me, my wife and eldest fully answered. Would happily recommend.
September 23, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Les, thanks so much for the 5* rating and review! We are glad that you decided to purchase your new CRV from us. We always aim to provide great customer service, and we're glad our team provided you with great service from start to finish. We look forward to seeing you again at Wimbledon Park Honda! All the best - Wimbledon Park Honda.
Excellent customer service
Excellent customer service. Wasim was very helpful. Would definitely recommend.
September 20, 2023
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
Excellent service
Excellent service. Felt respected, felt was given free choice and very competent service all around.
September 13, 2023
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
Got my new jazz honda from the honda…
Got my new jazz honda from the honda garage in wimbledon
very helpful friendly and kind staff
thanking Daniel Wasim and tracy .
September 12, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning, thank you very much for the 5 stars and kind words, we will be sure to pass your compliments on to the team! Take care - Wimbledon Park Honda.
A new Honda HRV from a great dealership.
A great company they gave me the best deal from any Honda dealership and looked after me very well from start to finish. This is the second time I have used them and won't be the last. A good honest dealership.
September 11, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Michael, thank you very much for taking the time to write us such a kind review! It is much appreciated, take care - Wimbledon Park Honda.
Robert is nice and
September 11, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi there, thank you very much for the 5 stars! It is much appreciated. Take care - Wimbledon Park Honda.
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