Wimbledon Honda did us a great deal on a used Jazz - it was probably in our favour that the branch was closing! Ravi could not have been more helpful, and the car was prepared immaculately for handove... See more
Company replied
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See what reviewers are saying
Pleased with the service at Norton Group when we bought our slightly used HR-V. Helpful overall and straightforward&honest.Personally I would have hoped for a "surprise&excite" final moment when we p... See more
Company replied
We had a positive experience with the Sales Manager seeming to pick up on our anxious reasons to buy one of their cars. The only "second hand" a cancelled order with 9 miles clocked - was offered imme... See more
Company replied
Ravi did a very good job of videoing the car and also arranging for an interior defect to be corrected. He was helpful at all stages, which made the transaction easier. There is slight abrasion on par... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
60-62 West Hill Road, SW18 5HT, London, United Kingdom
- 02039845968
4.6
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Norton Way Group - Wimbledon Honda
Good morning Pang, thank you very much for the 5 stars, we are happy we could help! Take care - Wimbledon Park Honda.
An excellent Honda dealership
A very efficient and friendly dealership, went to buy a second hand car and was met by Ravi. Throughout he went the extra mile. Within 2 hours the car we liked was in the showroom for us to see. From there on in every member of staff couldn't have been more helpful. We collected out lovely Honda CR-V the following week and everything we asked had been done perfectly.
September 8, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Simon, thank you so much for the 5* rating and kind words! We are so pleased to hear that our team was helpful in helping you choose your Honda CR-V. We hope you drove away happy and we look forward to seeing you again at Wimbledon Park Honda! Best wishes - Wimbledon Park Honda.
Excellent service and communication
Excellent service and communication. Thank you to Rob Reynolds.
September 7, 2023
Reply from Norton Way Group - Wimbledon Honda
Dear Alan, thanks so much for the 5* rating and review, we are pleased that service and communication was excellent and make sure the team gets your compliments! We hope to see you at our dealership again soon! Best wishes - Wimbledon Park Honda.
Honda Logistics let the side down on…
Honda Logistics let the side down on communication but Daniel and Tracy were great to deal with. Thank you.
September 6, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Giles, thanks for taking the time to review your experience with us. We are glad that our team was able to make up for any issues and assist you at Wimbledon Park Honda. We look forward to seeing you again soon. All the best - Wimbledon Park Honda.
All went very well apart from the car…
All went very well apart from the car wasn't valeted properly, leaves under bonnet, inside rear door and tree sap all over paint work. Pleased with the car and Daniel was really helpful
August 31, 2023
Reply from Norton Way Group - Wimbledon Honda
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards, Wimbledon Park Honda.
Excellent helpful staff letting me know…
Extremely competitive trade in price. Excellent helpful staff, letting me know the progress of my new car order throughout the process.
Handover was simple, James explained the features of my new car and answered any questions
A full tank of petrol was a bonus
September 1, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Stephen, Thank you very much for the 5 stars we are glad we could help and hope to welcome you back again soon. Take care - Wimbledon Park Honda.
Jas and Daniel have been really helpful…
Jas and Daniel have been really helpful to my family at a really difficult time
August 29, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Pru Harrison, Thank you for the 5 stars we are happy we could help. Take care - Wimbledon Park Honda.
Customer service as it should be
These guys are excellent. Second time using Norton Way Skoda on West Hill Road to annual service our Karoq. Courteous, professional, and very pleasant to deal with throughout. Customer service as it should be.
August 23, 2023
Unprompted review
Reply from Norton Way Group - Wimbledon Honda
Good morning Patrick, thank you very much for the 5 stars and kind words, We are glad you enjoyed your service with us and hope to welcome you back again soon! Take care - Wimbledon Park Honda.
Customer Satisfaction at it's best.
Amazing experience from the start. Great way to build rapport and customer satisfaction. The team gave me faith that I made a genuine purchase. Customer for life. Thank you Team Honda.
August 24, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Jeldon, thank you very much for taking the time to leave us such a kind review, we are very happy you enjoyed your experience with us. All the best - Wimbledon Park Honda.
Brilliant service from start to finish
Brilliant service from start to finish, Rob was in contact throughout, providing video walk arounds of the bike and making sure I received it ok.
The bike is absolutely tip-top and I couldn't be happier.
I would 100% recommend buying from Rob and the team.
August 22, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Steven, thank you very much for taking the time to leave us 5 stars and kind words! It is much appreciated. Take care - Wimbledon Park Honda.
Very welcoming experience with…
Very welcoming experience with informative test drive.
All questions answered by an extremely helpful Daniel Bartlett (Senior Sales Executive) who talked us through the protocol in person and over the phone in a patient and professional way.
Many thanks for safe delivery to my home address of my new car.
Rob and Lynn Randolph
August 18, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Rob. Thank you so much for the 5* rating and kind words! We are so pleased to hear about your great customer experience at our dealership, we always strive to provide this. We hope you enjoy your new car from Wimbledon Park Honda, and look forward to seeing you again! All the best - Wimbledon Park Honda.
Good service
August 17, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning! Thank you for taking the time to leave us 5 stars! Take care - Wimbledon Park Honda.
I struck gold when I found this…
I struck gold when I found this dealership and this is now my fifth car purchased from them. For me, I just want a reliable car and excellent service and this is just what I get with Wimbledon Park Honda and the Norton Way Group. None of my cars have ever broken down. But with the free AA cover, it gives peace of mind if there is a flat tyre or in the unlikely event of an accident. Honestly, the staff do their utmost to help and Geanina (Head of Sales) is amazing. I would strongly recommend that you give them a try to experience outstanding customer service. Suleyman
June 28, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Simon, we are very happy to have provided you with such a positive experience and will pass along your comments to the team here at Wimbledon Park Honda! We look forward to your next visit! Take care - Wimbledon Park Honda.
Great service and attention by the…
Great service and attention by the dealer Peta Shilston of the Wimbledon Park Honda unit
July 31, 2023
Reply from Norton Way Group - Wimbledon Honda
Dear Lucas, thank you so much for the 5 stars and kind words, we are really glad that our team provided such a great experience for you at Wimbledon Park Honda. We always aim to provide great customer service and we're pleased to hear you received this. We look forward to seeing you again soon! Best wishes - Wimbledon Park Honda.
Very Happy 😊
Very happy with the service at Honda Wimbledon Park. From start to finish of purchasing my new car all staff were helpful.
July 28, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning! Thank you so much for the 4* rating and review. We are pleased to hear you were satisfied with your experience at Wimbledon Park Honda. We look forward to seeing you again soon! Best wishes - Wimbledon Honda.
Great staff
Peta helped me to buy my first bike, and I had so many questions.
Thanks again for you patience, and remain like this.
Thanks again.
July 21, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Raul, thanks for taking the time to review your experience at Wimbledon Park Honda. We are glad to hear that our team were able to help you find your first bike! We hope to see you again soon. All the best - Wimbledon Park Honda.
I had full attention from the team…
I had full attention from the team about my preferences when buying my scooter, a well educated and prepared team.
July 17, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Michel. Thanks for the 5 star rating and review. We are pleased to hear that our team provided you with excellent customer service, we always aim to provide this and we are glad to hear that our team delivered on this. We look forward to seeing you again soon! All the best - Wimbledon Park Honda.
Seamless handover of new car
Effective hand over of new car. All questions answered in a professional manner.
July 14, 2023
Reply from Norton Way Group - Wimbledon Honda
Dear Irene, thanks for your 4* rating and review! We are glad that the handover of your new car went well, and that our team was able to help you out with any questions you had. Please let us know if there's anything we can do to make your experience a 5* one! All the best - Wimbledon Honda.
amazing team
amazing team, great support during the process. Jas and Ravi great and supportive people. thank again for everything.
can not reccommend enough
July 11, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Przemek, thank you very much for the 5 stars we are glad you were happy with our team and service! Take care - Wimbledon park Honda.
The staff did very well.
June 27, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Casey, thank you very much for the 5 stars we are glad you were happy with out staff! Take care - Wimbledon Park Honda.
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