Wimbledon Honda did us a great deal on a used Jazz - it was probably in our favour that the branch was closing! Ravi could not have been more helpful, and the car was prepared immaculately for handove... See more
Company replied
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See what reviewers are saying
Pleased with the service at Norton Group when we bought our slightly used HR-V. Helpful overall and straightforward&honest.Personally I would have hoped for a "surprise&excite" final moment when we p... See more
Company replied
We had a positive experience with the Sales Manager seeming to pick up on our anxious reasons to buy one of their cars. The only "second hand" a cancelled order with 9 miles clocked - was offered imme... See more
Company replied
Ravi did a very good job of videoing the car and also arranging for an interior defect to be corrected. He was helpful at all stages, which made the transaction easier. There is slight abrasion on par... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
60-62 West Hill Road, SW18 5HT, London, United Kingdom
- 02039845968
4.6
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Costumer service very good and helpful
Costumer service very good and helpful.
Daniel and Guina should get a medal for for great hosting costumers!
May 27, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Wojciech, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at Wimbledon Park Honda! We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Professional dealership
We bought a used Skoda here that we had initially seen online. From the initial test drive to the car collection, the whole process went very smoothly. Ravi was very patient with us and all of our questions. We really appreciated the time he took to explain everything to us and to point out useful features on the car. The one year warranty that came with our car was a key factor in deciding to purchase this car with them. So far, we are very happy with the customer service and with the car.
May 30, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Good communication despite the rather…
Good communication despite the rather odd marketing email requests.
Great handover; lovely people.
Many thanks also for the level of petrol in the car; a very nice surprise.
May 31, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Gavin, thank you for your review, we are pleased to hear that you had a good experience at Wimbledon Honda! We always aim to provide great customer service at our dealerships and are glad to see that we provided this. We look forward to seeing you again soon! Best wishes - Wimbledon Honda.
I came to look at a Honda CRV and I…
I came to look at a Honda CRV and I found the sales staff to be friendly, knowledgable, helpful and honest. I was genuinely impressed. They did not have the exact model that I wanted in stock but they provided me with a lot of very useful information and I would not hesitate to give them my business in the future. Highly recommended.
May 29, 2023
Unprompted review
Reply from Norton Way Group - Wimbledon Honda
Good morning Peter. Thank you for your 5* rating and review, we really appreciate it. We are glad to hear about your great experience buying your Honda CR-V from us, and we hope to see you again soon at Wimbledon Park Honda! All the best - WImbledon Park Honda.
My new Honda Jazz Hybrid
I am thrilled with my new car. Excellent customer service from Ravi and Tracy at Honda. I was kept well briefed throughout the process and there was my new car waiting for me to collect on the forecourt last Sunday. Brilliant
Thank you
May 24, 2023
Reply from Norton Way Group - Wimbledon Honda
Dear Sue, thank you for your lovely review! We are so happy you decided to buy your Honda Jazz Hybrid from us, and that you received excellent customer service from our team. We hope to see you again soon! Best wishes - Wimbledon Park Honda.
Employees are helpful
I’ve bought a Honda motorcycle at Wimbledon Park Honda, everyone was so helpful and process was so quick. I would recommend this place if you are planning to buy a Honda motorcycle.
May 27, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning! Thank you for taking the time to review your experience at Wimbledon Park Honda Bikes. We hope you enjoy your new motorcycle and look forward to the next time you visit us! All the best - Wimbledon Honda.
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
Have already responded to a slightly…
Have already responded to a slightly different survey
May 4, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi there, thank you for the 5* rating! All the best - Wimbledon Park Honda.
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
Purchasing of car
Ravi was very attentive, patient and very helpful throughout the process of purchasing. I would recommend him to anyone I know who would like to purchase a Honda vehicle.
April 28, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Akousa, thank you for your lovely review! We will make sure to pass on your compliments. We look forward to your next visit to Wimbledon Honda. All the best - Wimbledon Honda.
Reply from Norton Way Group - Wimbledon Honda
Dear Dalanny, thank you for your review! We are glad that your service experience was great. We look forward to the next time you visit us at Wimbledon Honda. All the best - Wimbledon Honda.
Team was very helpful and extremely…
Team was very helpful and extremely knowledgeable and very polite.
April 30, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Dean. Thank you for your 5* rating and review! We are glad that you found our team to be helpful. We look forward to seeing you at our dealership again soon! Best wishes - Wimbledon Honda.
We were well treated with respect and…
We were well treated with respect and professionalism by Ravi and Tracy at Wimbledon Park Honda.
The car we had ordered took longer than originally expected and they were very apologetic and kept us up to date with our order. It wasn't a problem for us because we were in no rush.
We now have our new car and couldn't be happier with the car or the service provided.
April 20, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Cliff, thank you so much for your review! We are so pleased to hear that you had a great experience at Wimbledon Park Honda. We look forward to seeing you again soon. All the best - Wimbledon Park Honda.
Great service many thanks
The service we received was great the team couldn’t have done anymore for us. They made us feel welcome from the minute we walked in the showroom.
April 20, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning - Thank you for 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future. All the best - Wimbledon Park Honda.
good freindly efficient service
purchase well organised, a relaxed but efficient expirience
March 29, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning, thank you very much for the 5 stars and kind words it is much appreciated. Take care - Wimbledon Park Honda.
The sales person was honest and knowledgeable
The sales person was honest, knowledgeable and not pushy-cars will sell them self without no sales person sales crap unlike the sales person over at the Honda Chiswick’s showroom (few weeks earlier)who was FULL OF IT !
April 14, 2023
Reply from Norton Way Group - Wimbledon Honda
Dear Nigel, thank you for your feedback it is most valued, we have taken steps to ensure that our sales executives are not viewed as too pushy, and are just there to service our valued customers.
Kind regards - Norton Way Group.
The team at Wimbledon Honda
The team at Wimbledon Honda, in particular Ravi, made buying a car a seamless process. Fantastic professionalism and prompt service throughout. Highly recommend this dealership.
April 11, 2023
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
Friendly
Friendly, helpful and knowledgeable staff. The vehicle arrived before the end of April '23 as originally promised. The final paperwork and date for the handover was co-ordinated remotely by email whilst I was in the Far East. Overall I was very satisfied with the service that was provided.
April 19, 2023
Reply from Norton Way Group - Wimbledon Honda
Hi Jon, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Excellent customer service
Very friendly members of staff. They provided us with all the information we needed to understand the advantages of the vehicle we were interested in, they supported us during purchase and collection process. Excellent customer service.
April 11, 2023
Reply from Norton Way Group - Wimbledon Honda
Good morning Ioannis, thank you very much for the 5 stars and kind words, we are glad you were happy with our service and staff! We look forward to welcoming you back again soon. Take care - Wimbledon Park Honda.
Noticed when I got home the scratches…
Noticed when I got home the scratches were still present.
Car sat nav not working, not happy with the experience at all
March 1, 2023
Reply from Norton Way Group - Wimbledon Honda
Hello Mr Delaney, thank you for your review. We are proud of delivering a high standard of customer service here at Wimbledon Park and we are sorry to learn you are not happy with the service received. We can see you had further correspondence from the dealer, but we would love to try and put this right for you. Please contact our Sales Manager Geanina on geanina@wphonda.co.uk
Kind regards - Wimbledon Park Honda.
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