Nottingham City Council Reviews 116

One of the worst people who work for this organization,they dont help you even when you have little children who are living on the streets,very horrible people,wish something bad happens to them peasants!!!!

I became homeless with ill health and Nottingham city council bent over backwards to find me temporary accommodation. They were kind , understanding and very empathetic. I can’t praise them enough .

Disgrace of an authority. Be prepared for a summons if you dispute any council tax as there systems are not up to date, yet when you do not pay (for genuine reasons) they are quick of the mark to chase you. They taxed the property in the wrong band despite the official government site having a different Banding and blame it on the system not being updated, yet are happy to take you to court for this. If only you could take councils to court for negligence.
In addition you send them a document on the online portal and most of the time it doesn't get seen to for weeks, occasionally you get a response. Again they brush this off and ask you for details and when you phoned in etc, it seems like they are constantly trying to shift the blame and dodge questions.
I had an email from them requesting information, the next day a letter in the post, didn't even give me a chance to reply before taking formal action. A reply would have to go through the online portal (as they no longer have an email address) which would take weeks for them to read, a backwards system.
Fed up of a system that only works for them when the want it to. Wasted hours on the phone to get nowhere.

Absolute disgusting service. Customer Service practically interrogate almost impossible to speak to anyone. No response to emails for the past 2 years. Not one department taking ownership and passing the blame to each other

Just terrible - no staff to answer phones, systems that make it difficult to raise anything with them other than paying money, and delays in responses when finally able to work out how the system works. Thankfully I'm selling my property and moving out of the area. I hope to never have to deal with them again.

Could this be the worst run council in the UK? Dreadful financial record (e.g. Robin Hood Energy) and poor, poor, poor service delivery. Perhaps Elon Musk needs to bring DOGE to Nottingham?

Nottingham City Council has failed to properly resolve a serious damp and mould issue in a vulnerable elderly tenant’s council property, first reported over a year ago.

Despite over 200 emails, multiple complaints, inspections and site visits, mould beneath the carpets remains uninvestigated and untreated.

The Council relied on surface-level checks only, and even after arranging a professional deep clean, the mould remains.

Partial works were carried out, but key elements were left unfinished, leaving an ongoing health risk.

Nearly a year on, and Councillor Jay Hayes and the senior team continue to leave the issue unresolved. Negligent & unprofessional. It’s hardly surprising considering the terrible reputation NCC has nationally.

Live in a leasehold property where they charge for repairs and then never complete them. They also claim to offer insurance but can't locate the policy details or give me correct contacts so who knows if this policy even exists or is it another scam? I asked for contact from a manager which was promised the following day as the manager appears to always be on a lunch break or conveniently out of office, especially if something goes wrong.

The bins hardly ever get emptied especially if you're disabled and on the pull out scheme. The streets are dirty and full of litter and fly tipping which again the Council also leaves for months. They also neglect all the gardens and leave properties abandoned for months.

Avoid!!! And do not purchase any properties ever owned by them.

Tried to report a litter problem in the city centre. The automated system is useless. Can’t actually report it?! With the city centre in the state it is, it’s not suprising they make it difficult to get in touch.

Lived here all my life, never seen it so bad.

I tried to contact recycling several times but the automated nova phone system could not recognise my requirements so gave up. Inadequate

Not a great place to visit, quite scary at times

I recently visited Nottingham and had a very disappointing experience with the council’s road system and PCN process. While driving to the Premier Inn on Goldsmith Street, Google Maps directed me down a route that turned out to be restricted. The street was extremely poorly lit and the signage was not visible to me at all. When I arrived at the hotel, staff told me this happens to many guests, which says a lot about how unclear the area is.

I explained all of this in my appeal, including the fact that councils can update restrictions directly with Google, but the appeal was rejected without any real consideration of the circumstances. As a visitor spending money in the city, it feels incredibly unfair to be fined for something that could easily be prevented with clearer signs and up-to-date mapping data.

This experience has completely put me off returning to Nottingham. It felt less like traffic management and more like catching out visitors who don’t know the area. Very disappointed and would warn other travellers to be extremely cautious when driving into the city.

I am writing to a concern regarding my account. Previously, I was informed that there was a credit on my account, and based on that understanding, I continued under the impression that my monthly payments had been properly adjusted.

However, I have now been notified that the city did not remove the monthly payments and is requesting that I refund the entire amount at once close to 400 pounds with a court threat This situation is confusing, as it contradicts the earlier communication indicating a credit balance. And now I can't even get anyone to help or clarify the matters. It's such a shame

Having read about Hilda's handrail months long 'saga', this council seem to be a thorough disgrace. 93 year old woman cannot leave her home and you have the gall to say you will sue anyone who helps to have one fitted for her. Disgusting incompetent bunch of paper pushers.

my review is regarding trading standards which is operated through Nottingham City Council as far as I’m aware , I reported one or two things to trading standards over a certain periods and I have to say they’re about as much use as a chocolate fireplace, they never seem interested in your case unless it is a major major issue, etc, I would give a zero star rating if I could for these,

hopeless love Nottingham but see our council as rubbish

I have had my car clamped when using the Forest Park and Ride, despite purchasing a ticket earlier the same day. They managed to clamp my car within 15 minutes, but took over 1 hour for them to come back and take it off. £140 later! I was told I can appeal this and when doing so, I have been asked for multiple documents including screen recordings of my bank, log book and insurance documents in my name, BEFORE they will even look into this. I submitted my ticket and proof of purchase when raising the appeal. The additional documents are inappropriate to request. The guy who came to unclamp the car was highly disrespectful and rude.

Reported multiple dangerous overgrown hedges and trees at junctions and roads, shared paths. They confirmed a team had sorted the issue by email. After visiting each site, the bare minimum had been done, literally a few branches have been cut and not made any difference. The online reporting function is not very accurate as it requires a pinpoint of the location and then it links to a nearest building which could be hundreds of metres away. They need a more accurate system, such as using what3words.

"This email is to confirm that our grounds team has visited the location and the issue has now been dealt with." No they haven't.

Corrupt,evil,gaslighting,manipulative,psychopath,victimisation,discrimination,racist,those are the most suitable words to describe this council.
I am victim for evil nighbours who make my life real hell and was and still destroy my health both physically and mentally by their horrible endless nuisance and racism and ASB for three years until now.

Instead of bring helped and protected,i was being punished instead of those nighbours,just because i was banging alittle on my wall and raise my voice alittle to make evil upstairs nighbours stop their endless nuisance which was always mix of all types of noises bring done together:repetitive endless banging reach for more than three thousands bangs every single hours and continuous at this level for 26 hours daily at least,all this banging coming with very loud music for same period of time daily,with crazy dog who keep making horrendous loud crashing and hitting endless nuisance by keep jumping and runing all the time in all areas in their flat on the floors and stairs making noise similar to if domebody come to kick your doors or walls by all their power by their feets or like if you have a train keep moving fast over your flat,loud endless stomping,endless slamming doors,endless runing and stomping on stairs up and down hundred times hourly all day and night,endless parties,endless smoking and drinking in communal courtyard,gossiping in abusive and loud way about me with other nighbiurs near my flat and swearing about me and ganhing against me just because i complain from their noise and ASB,bully me and being racist and targeting me each time i go out which by the way i never go out but one time weekly to take my trash bin out and do groceries shopping because the rest of time i am prisoner in my flat because of them and their dogs,letting their dogs runing freely in the communal courtyard all the time and jump on you and licking you and your items and one of the dogs is aggressive towards me and already was bitting me when in the past but i was lucky that bite was light since i jump fast at first moment it try to bite me,hammering for hours day qnd in night reqching for 13 hours of continius hammering and on daily basis for 11 months and if you complain you are told it is decoration while truth is they keep change their decoration every week which mean tbis hammering never end it is always like construction site over your head,dgs crazy loud constant barking,constant drop heavy things and items on floors,loud sex noises which they do it several times in day and in night and wach time take nearly one hour which mean the noise continues most of night time too,all types of noise hppening million times for all time all day long continous in night hours until at least 3:00am in morning,all of this was being recorded and proof by all types if evidences:noise app,security camera,noise recording equipment from invironment health department at the council,all of this to be told in the end that all of this is normal daily noise nd it is acceptable from nighbours to keep do this!

But when i test what they said for me,and ask them:"will you consider it as normal daily noise if i start do same noise that you just accept it from ny nighbours?!
They didn't even answer at that question since inside themselves they was know that they are liars and racist and manipulative when they tell me this,and they do this just because all of those nighbours are belong to same their race(white)while i belong to diffrent race.
Although i was sure they are discriminate against me for racial reason,but i decide to test them to see if they will accept it if i do same noises that they just tell me it is norml daily noise,and guess what was happen?!

At first moment i start make little bangs,just three or four light bangs,my white nighbours,the same one who keep banging all the time more than three thousands bangs each hour was runing to cry (fake tears of course while she is in my grandmother age but keep acting like a spoiled baby all the time and feel jealous of me to point keep copy me in everything even my simple outlook)and she tell them that i am making malicious banging and start copy all my complaints i was make against her and just start use same words i use when i complain!

And the corrupt spiteful patch manager was find this like a golden chance to revenge from me becuse i was dare to complain from his corruption and start co operate with my evil nighbours by using his job power to write fake reports about me and co operate with the council that is responsible about noise in my area,to record the little bangs and the rare occassions i was shout at nighbours from inside my flat only to ask them to stop the noise while i was litterally dying under them from their noise,and was prosecution and fine me while nighbours still make noise until now!

I had a parking fine for someone who does not live here! I had to ring dvla, my council and action fraud and I had to send them my council tax bills to prove the man did not live here! The dvla said the car is not registered to this address so Nottingham council should have checked this! I sent my council tax bills and they have said they have cancelled my penalty charge , how is it mine , they have put me through so much stress and I haven’t even had an apology , her name is Elaine whom kept asking me to prove the man did not live here , she didn’t even ask the DVLA! I hope they know I am taking this further , I have wrote to Elaine to say I’m taking this further and I am !!!