I ordered a perfume, waited several weeks for the delivery but it never arrived. After several emails they finally answered me the perfume was out of stock and if I wanted another perfume. I asked the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order 2019 I ordered twice Coco eau de parfum and twice they send me Coco Noir. Up to now no proposition to exchange. So I want you to send me as replacement : 2 Coco eau de Parfum or 2 Coco Mad... See more
Order was paid but did not arrive - no answer on my mail on delivery status. @your answer: the adress is correct and no delivery attempt was made, nor did the driver call. Reviewing dpd romania revie... See more
Company replied
This is the second time that I have shopped with Novaperfume. What I really like about them is that they also sell fragrances that were released a while ago. My parents still prefer to wear cert... See more
Company details
Written by the company
%50 off on many Designer Fragrances. You order, we deliver – it's really that simple.
Contact info
Poznańska 23/6, 00-685, Warszawa, Poland
- +31 (0) 85 800 02 35
- contact@novaperfume.com
- www.novaperfume.com
1.7
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Novaperfume
Dear David,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
I received all that I ordered…
I received all that I ordered correctly, the quality was good! The price was the best
August 5, 2022
Reply from Novaperfume
Dear Diana,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
order from Denmark very fast shipment…
order from Denmark very fast shipment good price. only freight cost quite expensive.
August 3, 2022
Reply from Novaperfume
Dear Yingy,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
I'm worried about my order…
I'm worried about my order #202200150271, which was paid for on July 24 and still hasn't shipped((
August 3, 2022
Unprompted review
Reply from Novaperfume
Dear Annie,
Thank you for your comment.
When I check, I see that your order has been taken from the parcel shop by you. If there is a problem, please let us know by email. We will try our best to solve the problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Quite disapppointed to be honest
Quite disapppointed. I ordered a perfume that is a bit hard to find. Nothing happened after the initial order confirmation and after I asked about my order was told that everything was okay with my order. Fastforward another ten days and another enquiry later I was told that my order had been damaged and it would take a bit longer for it to be delivered. Now a week later I received an email saying the order has been cancelled and I have been refunded. Felt a bit unsure about ordering and after this experience I doubt will ever order again. On the other hand the person(s) answering my mails was/were very kind and polite so thanks for that.
August 1, 2022
Unprompted review
Reply from Novaperfume
Dear Anna,
Thank you for your comment.
Unfortunately, we had a technical problem that we did not expect. We are really sorry about that. Due to this problem, we canceled your order and refunded you in order not to keep you waiting any longer. However, our team has solved this problem. We would like you to know that if you order again, we will send your order without any problems.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best Regards,
NovaPerfume
I pay for delivery to my address and my…
I pay for delivery to my address and my the parcel was delivered 2 km from my house to the post office
July 30, 2022
Reply from Novaperfume
Dear Olha,
Thank you for your comment.
I understand you have a problem with DPD. However, when I discussed this issue with DPD, they said they couldn't deliver you because they couldn't find you at home, I'm sorry for that. If you think there is any problem with your order, you can contact us.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Order was paid but did not arrive
Order was paid but did not arrive - no answer on my mail on delivery status.
@your answer: the adress is correct and no delivery attempt was made, nor did the driver call. Reviewing dpd romania reviews it seems that is their practice. Pls transfer back the money
July 28, 2022
Reply from Novaperfume
Dear Claudia,
Thank you for your comment.
When I check your order, I see that there is an error in your address and it cannot be delivered. Your order is kept in the parcelshop. If you do not receive it, it will be returned to our warehouse. When your order reaches our warehouse, your refund will be made and you will be informed by email.
I gave you detailed information about this issue. If you reply, we will solve this problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Good price and quick delivery
July 25, 2022
Reply from Novaperfume
Dear Alice,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Anamaria,
Thank you for your comment.
When I check your order, I see it has been delivered, and I sent you an email about it. If you answer, we will work to resolve this issue.
We're waiting to hear from you.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Excellent site
Excellent site, got exactly what I ordered. I received an email to say the delivery would be delayed but I got it in plenty time . Fabulous prices I'm so happy and would highly recommend
July 21, 2022
Unprompted review
Reply from Novaperfume
Dear Customer,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Unnecessary troubles
I've got a mail without tracking number, so I was skeptical, if my package is real.
Five days later I sent a mail back and got an answer, that everything is ok.
It took 2 weeks to get my perfume, but I've got it and it is the right one.
Wish that Novaperfume was a little quicker to send a correct tracking number, with is easy to track, from the beginning.
July 20, 2022
Reply from Novaperfume
Dear Svetlana,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Caillot,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
It was a nice experience + the shipping…
It was a nice experience + the shipping was super on time.
July 8, 2022
Reply from Novaperfume
Dear Agustina,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Order got "Cancelled" due to "technical…
Order got "Cancelled" due to "technical difficulties" never got an answer what the technical difficulties were.
July 7, 2022
Reply from Novaperfume
Dear Marie,
Thank you for your comment.
Unfortunately, we had a technical issue with stock and determined that this product is out of stock. In order not to keep you waiting any longer, we canceled your order and made your refund. We are really sorry for the problem. The product will be added to our stock soon. If you order again, we will do our best to deliver it without any problems.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
All went well!
July 6, 2022
Reply from Novaperfume
Dear Nena,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reliable
Ordered from Sweden with delivery to Spain. Somewhat long delivery, took 2 weeks from order to receiving the goods, which is really long compared to other e-commerce. But it arrived and products good.
July 4, 2022
Reply from Novaperfume
Dear Smaggia,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Very disappointed
It did not arrive on time, and because of it I could not use the product, as when it arrived I was already traveling (and I need it for my trip). I even sent an email asking and explaining the situation, but nothing happened to help me. So, no more trust with you. Very disappointing...
July 2, 2022
Reply from Novaperfume
Dear Valeria,
Thank you for your comment.
We are really sorry for the problem experienced. However, we process all orders in order and send them to our customers. We cannot give priority to any of our customers. Because we think all orders are urgent. When I check your order, I see that you did not receive it and it will be returned to our warehouse.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Gidel,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Excellent Experience
Excellent Experience. It took one week/10 days to arrive but the customer service was excellent. I am happy with the item /price and delivery
June 29, 2022
Reply from Novaperfume
Dear Alireza,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
I put my order a week ago still haven’t…
I put my order a week ago still haven’t got the Tracking number and no reaction on my emails and messages at all I just hope it not a scam…seems that way
June 29, 2022
Unprompted review
Reply from Novaperfume
Dear Andras,
Thank you for your comment.
When I check your order, I see that it has been delivered. Unfortunately, we did not see an email sent from you in our account. I sent you a detailed email about this issue. If you reply, we will help you as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.