I ordered a perfume, waited several weeks for the delivery but it never arrived. After several emails they finally answered me the perfume was out of stock and if I wanted another perfume. I asked the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order 2019 I ordered twice Coco eau de parfum and twice they send me Coco Noir. Up to now no proposition to exchange. So I want you to send me as replacement : 2 Coco eau de Parfum or 2 Coco Mad... See more
Order was paid but did not arrive - no answer on my mail on delivery status. @your answer: the adress is correct and no delivery attempt was made, nor did the driver call. Reviewing dpd romania revie... See more
Company replied
This is the second time that I have shopped with Novaperfume. What I really like about them is that they also sell fragrances that were released a while ago. My parents still prefer to wear cert... See more
Company details
Written by the company
%50 off on many Designer Fragrances. You order, we deliver – it's really that simple.
Contact info
Poznańska 23/6, 00-685, Warszawa, Poland
- +31 (0) 85 800 02 35
- contact@novaperfume.com
- www.novaperfume.com
1.7
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Novaperfume
Dear Farshid,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Customer,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Ik heb de zendingnummer nodig
Ik heb de zendingnummer nodig.
I need the sending’s number of my package. I can’t find it anywhere and i didn’t receive it yet!
June 25, 2022
Reply from Novaperfume
Dear Khaled,
Thank you for your kind comment.
When I check your order, I see that you have received it. I sent you a detailed email about this issue. If you reply, we will solve the problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
I don’t speak Dutch
I don’t speak Dutch
The service was good and the items arrived in good time
Thank you
June 25, 2022
Reply from Novaperfume
Dear Pilar,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Setlhomo,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Nick,
Thank you for your comment.
I am really sorry to hear that. If you send the photos of the product you received to our email address, we can solve this problem as soon as possible. We look forward to hearing from you!
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Product is good
Product is good, and very fast reply from customer service, but the shipping time is slow.
June 15, 2022
Reply from Novaperfume
Dear Genevieve,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. Due to the density, we have to keep our delivery times long. However, we will continue to work to improve this issue. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
14 days delivery time for a product in…
14 days delivery time for a product in Stock - thats not okay
June 15, 2022
Reply from Novaperfume
Dear Jesper,
Thank you for your comment.
We do our best to provide you with the best possible service.When I check your order, I see that it was delivered on the 9th business day. We are sorry for the delays caused by the shipping companies, but it is not possible for us to intervene in this situation.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
After approx
After approx. 2 weeks we have received the item and it is OK. But there has been no information on when the item would be delivered and how it was delivered. This is a very large crowd, one became nervous about whether the money had just disappeared. Glad the item is now delivered. Thanks.
June 14, 2022
Reply from Novaperfume
Dear Per,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
around 15 days waiting for my order …
June 11, 2022
Reply from Novaperfume
Dear Yoan,
Thank you for your comment.
We do our best to give you the best service. When I check your order, I see that there is a 2-3 day delay. We are sorry for the delay. Our team is working to shorten these times.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Florence,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Olivier,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Good Price
Everything received was perfect with a good discounted price compared to others. The two Armaf fragrances that were purchased are genuine and well packaged, I would buy from Nova Perfume again.
May 17, 2022
Reply from Novaperfume
Dear Customer,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Took 10 Days..
May 16, 2022
Reply from Novaperfume
Dear Jacob,
Thank you for your comment.
When I check your order, I see that it was shipped on the 8th business day. It was shipped 3 days after your order was placed. Unfortunately, we cannot intervene in delays caused by cargo companies. For this reason, we keep our order delivery times between 5-10 working days. Please create an order by taking these times into account in your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Valentina,
Thank you for your comment.
When I check our system, I see that your order has been delivered. I have sent you an email about this. If you are having a problem, please let me know. I will do my best to resolve the issue as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Good web site
May 14, 2022
Reply from Novaperfume
Dear Brahimi,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Still no delivery
I ordered on 27.04. , today is 13.05. which means that 16 days later the package has not arrived yet.
Update:
The package finally arrived on 19.05.
It lasted more than 20 days.
In the end I am satisfied with the whole purchase, especially since it is a product that has been discontinued. But you definitely need to work on the speed of delivery.
Correspondence with customer service was ok, quick responses.
May 13, 2022
Reply from Novaperfume
Dear Bojana,
Thank you for your comment.
When I check your order, I see that your order was shipped on the 5th business day. If you have not received your order, please let us know by e-mail. In this case, we can contact the cargo company and solve the problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Martijn,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. Due to the density, we have to keep our delivery times long. However, we continue to work to improve this issue. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Paul,
Thank you for your comment.
When I check your order, I see that your order was shipped on the 4th business day. If you have not received your order, please let us know by e-mail. In this case, we can contact the cargo company and solve the problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
Two weeks after my order I still don't…
Two weeks after my order I still don't even have an e-mail confirming my order has been processed! Let alone shipped! They just keep confirming that it will be shipped soon, in the next couple business days, tomorrow, etc. Yet nothing!
May 12, 2022
Reply from Novaperfume
Dear Ellen,
Thank you for your comment.
When I check our system, I see that your order has been delivered. I have sent you an email about this. If you are having a problem, please let me know. I will do my best to resolve the issue as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Regards,
NovaPerfume
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.