Now To Bed Reviews 

605
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Bed arrived as promised after 3 weeks. They advised delivery would be late afternoon as the van had a long circuit. They encountered two motorway accidents (i could see queues on Google) and rang at... See more

Rated 5 out of 5 stars

We were replacing our King Size Bed [ Base & mattress] and we did our research both locally and via the internet. Quality was our priority closely followed by price. After due deliberation,... See more

Company replied

Rated 5 out of 5 stars

We bought an Emma mattress. Unfortunately we only used it one night and found it too hard for my wife, who has bad arthritis. I rang now to bed and spoke to Natasha who was very helpful. She told u... See more

Rated 5 out of 5 stars

Purchased a KS (medium to hard) mattress online. Sales lady was super helpful and I felt confident to make a purchase by phone. The mattress was delivered to fit in with our availability, the guys w... See more

Company replied

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Fitted Furniture Supplier
  5. Mattress Store

About Now To Bed

Written by the company

A family-based business with over 50 years experience within the trade. Stocking brands such as Hypnos. Harrison Spinks, Sleepeezee, Relyon, Emma and many more.

Recently awarded the National Bed Federation Small Retail Champion of the Year award, Now to Bed continues to offer personal one to one shopping experience that has been the cornerstone of their growth and reputation.

www.nowtobed.co.uk

Recycling Offered

Recycle Your Old Mattress With Now to Bed

Recycle Your Old Mattress With Now to Bed
While some companies only offer disposal of your old mattress, Now to Bed offers a full recycling service where your old mattress gets taken apart into all its component parts so every part of the mattress is recycled or reused.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

605 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(605)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. I phoned with a query and the person on the other end of the phone, was so so helpful and a delight to deal with. Two beds purchased and competitively priced. Would certainly recommend.

November 1, 2024
Unprompted review
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Reply from Now To Bed

Thank you for your kind words! We're delighted you found our service helpful and enjoyed your experience. We truly appreciate your recommendation!

Best Regards,
NowToBed

Rated 5 out of 5 stars

I couldn’t recommend highly enough

The business is incredibly well run, I dealt with Tom, the manager, and he was lovely. Very good at keeping us updated and ensuring we were well looked after. He spent a lot of time with us regarding colour and fabric options for our base and made it feel personal. The delivery was as smooth and perfect as could be. Craig and his coworker (sorry I don’t know his name) were fantastic, incredibly polite, had fantastic skills to load and unload through the house and treated us with the utmost respect.
It’s rare to have the kind of service and pride that Now To Bed have.
I have purchased from them on 2 occasions now and I wouldn’t look anywhere else for a bed off the customer experience alone.
They also offer a high range of beds from an impressive range of the world’s best manufacturers.

December 13, 2024
Unprompted review
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Reply from Now To Bed

Thank you for your amazing feedback! We're thrilled that Tom, Craig, and the team provided such a personal and seamless experience. Your continued trust in us means so much—thank you for choosing Now to Bed again!

Best Regards,
NowToBed

Rated 5 out of 5 stars

Now to Bed are an amazing company

Now to Bed are an amazing company. The sales team are so knowledgeable and helped us choose our bed, taking into account our needs, desires and budget. Thank you Emma, the bed is so comfortable and exactly what we wanted. The delivery team are also amazing. Thank you Janet for your patience and concern whilst we grappled with delayed house renovations. When we were unable to take delivery of our bed, Janet ensured it was stored safely (with no cost) and the mattress regularly turned. After a nightmare year when we were let down by various tradesmen Now to Bed were the only company that helped us.

December 10, 2024
Unprompted review
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Reply from Now To Bed

Thank you for your wonderful review! We're delighted to hear that Janet, along with the rest of our team, were able to provide such great support during a challenging time. We're so pleased your new bed is exactly what you wanted, and it means a lot to us to have been a bright spot in your experience. Thank you for choosing Now to Bed!

Best Regards,

NowToBed

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service from Zoe and the team. Very impressed how quickly our new mattress arrived just before Christmas. Would definitely recommend Now To Bed!

December 16, 2024
Unprompted review
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Reply from Now To Bed

Thank you for your kind words! We're thrilled to hear Zoe and the team provided excellent service and that your mattress arrived in time for Christmas. Enjoy your new mattress, and thank you for recommending us!

Best Regards,

NowToBed

Rated 5 out of 5 stars

30 night sleep trial on pocketsprung is brilliant!

I love the fact this company allow you to test their pocksprung mattresses, which is pretty unique in the market. I did decide that the mattress I orignally chose was too hard, and Tom was excellent in recommending a softer one which was a similar high quality which I love. The whole process of collecting the old one on the same day as receiving the new one was seemless. Excellent service and quality mattresses offered.

November 5, 2024
Unprompted review
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Reply from Now To Bed

Thank you for your kind words! We're glad Tom could help you find the perfect mattress and that the exchange process was seamless. Enjoy your new mattress!

Best Regards,
NowToBed

Rated 5 out of 5 stars

Excellent provider of high quality beds

Very good service. Took 4-5 weeks to arrive, however, it has to be made to order. Well wrapped up on arrival and delivery team took everything to the required bedrooms. Will definitely be using again.

August 14, 2024
Now To Bed logo

Reply from Now To Bed

Thank you for the positive feedback! We're glad everything arrived as expected and that you’re happy with the service. Look forward to assisting you again!

Best Regards,
NowToBed

Rated 5 out of 5 stars
Now To Bed logo

Reply from Now To Bed

Thank you for your kind words! We're glad to hear you had a great experience. If you need anything else, just let us know!

Best Regards,
NowToBed

Rated 5 out of 5 stars

Excellent price for quality mattress

Excellent price for quality mattress, very helpful staff, provided a personal and efficient service when I had a question about the mattress prior to ordering.
Kept us informed of the order status.
Delivery was on time and delivery staff were pleasant and careful.
Would use again.

September 25, 2024
Unprompted review
Now To Bed logo

Reply from Now To Bed

Thank you for your feedback! We're thrilled to hear you had a great experience with our staff and delivery team. We look forward to serving you again!

Best Regards,
NowToBed

Rated 5 out of 5 stars

Great communication

Great communication, great delivery speed and great prices what isnt to love about that! Would highly recommend!

August 8, 2024
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Reply from Now To Bed

Thank you for your kind words! We're thrilled to hear you had such a positive experience.

Best Regards,
NowToBed

Rated 5 out of 5 stars

A Great Company with Great Staff

My experience with this company has been very good. The staff have been helpful and the delivery of my mattress was on time. As far as I can tell, they care about their customers and their needs. I also very much like my hand made and non-synthetic Harrison Spinks mattress and hope it will last me a good many years. It is very hard to find an environmentally friendly product but a few companies, still prefer traditional practices and making beds using natural products such as wool and cotton.

July 23, 2024
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Reply from Now To Bed

Thank you for your thoughtful review! We're delighted you're happy with the service and your Harrison Spinks mattress. It's great to hear you appreciate the natural, environmentally friendly materials too!

Best Regards,
NowToBed

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, really helpful and guided me through all the complexities of mattresses and the variety of choices available. Couldn't recommend higher.

June 27, 2024
Now To Bed logo

Reply from Now To Bed

Thank you for your kind words! We're thrilled to hear our team could guide you through the mattress options and provide helpful service. Your recommendation means a lot to us!

Best Regards,
NowToBed

Rated 4 out of 5 stars

Great communication and delivery but…

Great communication and delivery but our existing super king headboard did not fit the Sleepezee bed base we bought. I wish the question had been asked at purchase time. We will now have drill holes in the base to get the headboard to fit the base. I did enquire on the day of delivery and was told that Sleepezee don’t use standard headboard fixings - therefore only a 4* review

July 21, 2024
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Reply from Now To Bed

Thank you for your feedback! We're glad the communication and delivery went smoothly. If the headboard issue had been raised at the time of purchase, we would have advised you about potential compatibility concerns with Sleepeezee bed bases.

Best regards,
NowToBed

Rated 5 out of 5 stars

Just order - you won’t regret it! …

The website is easy to navigate and ordering is simple. The prices are really good when you compare to other companies. You get a telephone call to let you know when your stock is in and to sort out delivery. Very helpful and polite. Delivery was when they said and delivery drivers were very considerate about walking on our new carpet. Don’t hesitate about ordering from them.

July 20, 2024
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Reply from Now To Bed

Thank you for your wonderful review! We're glad you found our website easy to use and our service helpful. It's great to hear our delivery team was considerate too. We appreciate your recommendation!

Best regards,
NowToBed

Rated 2 out of 5 stars

Disappointed. Would not recommend.

Order taking was excellent. But come delivery day, the bed that we ordered was left in the room of our choice with no assembly. This was owing to some confusion and the delivery drivers were asked to assemble furniture they were not familiar with. During the assembly, there were lot of misses including damage to the bed too. Nowtobed did agree to refund my assembly charge but wish they were more organized and thorough in passing the right instructions to their courier service.

July 26, 2024
Now To Bed logo

Reply from Now To Bed

Thank you for your feedback. We apologise for the confusion on delivery day. We did inform the courier in advance that assembly was required, but unfortunately, their system was down and the drivers couldn't see the instruction. We have refunded you the assembly charge.

We appreciate your understanding and are working to ensure this doesn't happen again.

Best regards,
NowToBed

Rated 3 out of 5 stars

Matress Competitive Price

Did not remove old mattress.

June 5, 2024
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Reply from Now To Bed

We apologise for any inconvenience. We would have removed the old mattress, but this service wasn't added at checkout. We need prior notice to ensure there's room on the van.

Best regards,
NowToBed

Rated 5 out of 5 stars

Delivery was on time and I was well…

Delivery was on time and I was well informed prior. Great price . Would buy again.

June 9, 2024
Now To Bed logo

Reply from Now To Bed

Thank you for your review! We're glad to hear that the delivery was on time and you were well informed. We appreciate your kind words about our prices and look forward to serving you again.

Best regards,
NowToBed

Rated 5 out of 5 stars

Very helpful over the phone

Very helpful over the phone, answered all my queries.
Super pleased with the bed.

May 15, 2024
Now To Bed logo

Reply from Now To Bed

Thank you for your kind words! We're glad we could help over the phone and that you're super pleased with your bed.

Best regards,
NowToBed

Rated 5 out of 5 stars

Exceptional

From the moment I walked into the store to the moment the delivery men left the Service was exceptional. I can't rate them highly enough and would 100% recommend them.

May 23, 2024
Unprompted review
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Reply from Now To Bed

Thank you for your wonderful review! We're thrilled to hear about your exceptional experience from start to finish. We appreciate your recommendation.

Best regards,

NowToBed

Rated 5 out of 5 stars

Helped me choose a bed

Looked after vey well ,as for taking my old bed and setting up the new one excellent service ,would definitely use them again .

May 14, 2024
Unprompted review
Now To Bed logo

Reply from Now To Bed

Thank you for your review! We're delighted to hear you were well looked after and satisfied with our bed removal and setup service. We look forward to serving you again.

Best regards,

NowToBed

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