Trust me you will never be sorry with the Quality, Service, Delivery, Fit & Comfort. Waited my whole life to enjoy walking and now I do. Don’t wait any longer buy and enjoy, you definitely won’t b... See more
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See what reviewers are saying
Great experience overall. Loved that I could see all details using the 3D viewer but also try them on virtually. For me, it was the final factor that made me comfortable to buy them, because I could... See more
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Nubikk sells high quality goods that are made in Europe. Their home page is convenient. Customer service is especially good at work. Only four stars because I don't understand their address writing po... See more
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Easy to use website with everything you need to make a purchase. Great example pictures so you know what you’re getting and what they might look like when worn. Great customer service, giving me a... See more
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Company details
Written by the company
In early 2012, Nubikk's founder and creative director had the idea to design a shoe collection where comfort, fashion, and distinction are key. Nubikk was born: a shoe brand that believes fashion should go hand in hand with comfort. The background of several generations of shoemaking within the company was the ground for a versatile collection of styles. Nubikk quickly realized their customers require the same lush feeling as experienced when wearing sportswear. This resulted in lightweight soles being introduced throughout the entire collection. Additionally, the same level of cushioned insoles is now also used in Nubikk's formal wear for women and men. The sneakers are made of the best Italian leathers, have lightweight soles, and are handmade in Portugal. A shoe brand at first but with all this experience in leather craftsmanship and producing qualitative products, it was a small step to a collection of small leather handbags, accessories, and clothing. At Nubikk a great fit is everything. So in late 2019, a line of t-shirts and sweaters dropped in the most comfortable and heavy organic cotton you expect from Nubikk. All of this comes together at our webshop and in our flagship stores in Amsterdam, Antwerp and Munich. NUBIKK for every identity
Contact info
Raadhuisplein 2A, 5141KG, Waalwijk, Netherlands
- +31 85 48 74 600
- webshop@nubikk.com
- www.nubikk.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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It’s a beauty 💯😘😘
July 12, 2024
Reply from NUBIKK
Bedankt voor je geweldige review James! We zijn ontzettend blij dat je zo tevreden bent met onze schoenen. Jouw enthousiasme betekent veel voor ons.
We hopen dat je nog lang van je aankoop geniet en we zien je graag terug in onze (web)winkel!
Reply from NUBIKK
Thank you Lukas! Consistency and quality are key. Thanks for the 5-star feedback and enjoy your shoes!
Love, team Nubikk
Do not exchange! (wrong size)
The company has great product and the customer service answers quickly. But DON'T order a wrong size! It takes forever to handle a return and they'll charge you a lot of money for sending back and forward.
Just buy Nubikk in the store and fit there.
June 25, 2024
Unprompted review
Reply from NUBIKK
Thank you for your review. We are concerned to hear about your experience. However, we want to emphasize that you can always reach out to us for size advice, and we are happy to help you find the perfect fit.
The return costs are clearly stated on our website. Additionally, these fees cover only a fraction of the actual costs incurred.
Thank you for your feedback, and we hope to serve you better in the future.
Excellent service!
June 13, 2024
Reply from NUBIKK
Thanks for your compliment Jo!
We really appreciate this.
Greetings,
Team Nubikk
There is no gift packaging and gift…
There is no gift packaging and gift card.. so poor packaging and late arrival.. more than 5 days.
June 5, 2024
Reply from NUBIKK
Thank you for your feedback Louiza. We regret to hear that your order did not meet your expectations regarding packaging and delivery speed.
We would like to clarify that we operate with an external warehouse, which currently prevents us from offering options such as gift packaging and an included gift card. We apologize for any inconvenience this may have caused.
We are constantly striving to improve our service and take your comments seriously. If you have any further questions or concerns, please do not hesitate to contact us.
Absolutely delighted with my purchase…
Absolutely delighted with my purchase at Nubbik shop !
Helpful size guide online. Very fast delivery !
Highly recommended.
June 10, 2024
Reply from NUBIKK
Thank you so much for your glowing review Colette! We're thrilled to hear that you had such a positive experience with your purchase from Nubbik shop. We're glad our online size guide was helpful and that you received your order quickly. Your recommendation means a lot to us.
We look forward to serving you again soon!
Reply from NUBIKK
Thank you for your positive feedback! We're glad you're satisfied with our fast service. We look forward to helping you again in the future!
Have a nice day Dusan!
nice shoes
UPDATE: First i had a issue with the shoe and it seems that we didnt get a solution. But then the costumer service send a new pair and now i am very happy with the shoes! The first retour was a little bit slow, but the new pair was send within 2 days.
May 1, 2024
Reply from NUBIKK
Thank you for sharing your review Mick.
We have been in contact with you and sincerely regret the situation you have experienced. We have offered a solution and truly hope we can resolve this to your satisfaction as soon as possible.
The best Costumer Service Experince…
The best Costumer Service Experince i've ever had.
Thats one reason and of course the good quality, why i buy and wear nubbik Shoes already over 6 Years.
May 29, 2024
Unprompted review
Reply from NUBIKK
Wow, thanks for the great review! We are happy to hear about your great experience with our customer service and the quality of our shoes. It's loyal customers like you that make it all worth it. To many more years together!
Love,
Team Nubikk
I wouldn't recommend ordering there
I wouldn't recommend ordering there. My warranty rights were only observed after I contacted the European consumer advice center. Afterwards, compliance with my rights was made dependent on me deleting my original review. I did this. However, I'm writing this now because I don't think it's right to delete a review that is correct. I have now finally received a credit note. But the whole thing took over a month and a half and 100 emails and was very tiring.
The customer support in particular was very rude, and accused me for standing up for my rights
To answer your question: the whole thing shouldn't have taken over a month, I shouldn't have had to involve the European Consumer Center first (because only then have you respected my rights and the law), you shouldn't have insulted me and blackmailed me, you should have apologized. Are these enough suggestions for you as to how one should have behaved correctly and according to the law?
To answer your update: you know that this is incorrect :) The Package wasn‘t Send back because you refused to follow the law, once sent back it took you over two weeks only for telling me that you won’t follow the law, then I contaced the European Consumer Center, only then you feared consequences and followed the regulations :) then you decided to blackmail me instead of apologizing for your behavior and now you are surprised about the Review? Really absurd in my opinion :)
I can also upload Screenshots of your messages here if you really think blackmailing a customer by saying that you're only following the law when you delete a review is correct and telling a customer he doesn't have any guts because he doesn't publish his name on trustpilot, write to a customer that he Makes a big deal out of something if you don't follow the law, writing to a customer saying they have low standards and that you are above them, should I continue?
May 7, 2024
Unprompted review
Reply from NUBIKK
We're sorry to hear about your experience and appreciate your feedback. We're surprised by your review as we believed we addressed your concerns adequately and handled them properly.
Update: However, the information provided is inaccurate, as the package was not sent by you on each occasion. Consequently, the process had to take a bit longer, but it has not been nearly two months in your possession. Therefore, that information is incorrect. Additionally, we have not insulted you, so that statement is also inaccurate.
We have now resolved this matter, and we would like to close the case in this instance.
Stylish, comfortable and lightweight
It’s the third time that I am purchasing Nubikk sneakers and I am completely satisfied with the quality of their products. They are stylish, unique and very comfortable. The Roque Road Wave sneakers that I have purchased this time are in addition super lightweight and have instantly become my absolute favourite. I bought them from the official Nubikk website and have them delivered to Austria which took only a few days. I will definitely buy Nubikk sneakers again and would recommend them to all my friends.
May 2, 2024
Reply from NUBIKK
Wow! Thank you so much for your glowing review, Dana! We're thrilled to hear that you're a repeat customer and that our Roque Road Wave sneakers have become your absolute favorite. It's wonderful to know that they've exceeded your expectations in terms of style, comfort, and lightweight feel.
We appreciate your recommendation and look forward to serving you again in the future. Happy stepping in your new Nubikk sneakers!
Reply from NUBIKK
Awesome to hear! Timely delivery and fantastic shoes make for a winning combination!
Enjoy stepping out in style Renée!
Reply from NUBIKK
That's fantastic to hear Paula! It's always a win when style meets efficiency, especially when shipping across borders. Enjoy rocking your new kicks in Canada!
Reply from NUBIKK
Thank you for your positive feedback Juliette! We're happy to hear that you're enjoying our products and that our delivery service met your expectations. Enjoy your shoes!
Love team Nubikk
Great experience
Great experience overall. Loved that I could see all details using the 3D viewer but also try them on virtually. For me, it was the final factor that made me comfortable to buy them, because I could see it was my cup of tea.
My order was a bit delayed but Nubikk's customer service team ensured me I was well updated throughout the process. Well done!
March 28, 2024
Reply from NUBIKK
Thanks for the awesome feedback! We're glad you found our 3D viewer and virtual try-on helpful in making your decision. Apologies for the delay, but we're pleased our customer service team kept you informed.
Enjoy your purchase Mattias, and thanks for choosing Nubikk!
Reply from NUBIKK
Thanks for the awesome review Bert! We're thrilled to hear that you found our service quick, secure, and up to your standards. Providing a seamless and reliable experience is our top priority. If you ever need anything else, don't hesitate to reach out.
Here's to more quick, secure, and good experiences ahead!
Shipment costs where not mentioned.
April 3, 2024
Reply from NUBIKK
Thank you for your feedback Isma. We understand your disappointment regarding the omission of shipment costs. However, this information is available on our website under the shipping details for Switzerland: "Delivery to Switzerland takes 2-5 working days with a shipping cost of 17 euros. Import costs are not included."
We apologize for any confusion and are committed to enhancing our communication.
If you have any further questions, please feel free to contact us.
This is my second order with Nubikk...
This is my second order with Nubikk. First order went perfectly. Second order we ran into some issues. They sent me the wrong item. Customer service was quick to offer me a free return, but made it seem like that was huge deal, despite the error being on their part. It just seems like if you send the wrong item its should be a no brainer to be able to return it free. I needed the shoes for a specific date and with their exchange policy, they were very matter-off-act, inflexible, and offered ZERO options for me to get the shoes I ordered on time.
If you browse other reviews, most complaints revolve around this issue and some people aren't offered free returns. So I guess feel grateful that I was offered free return without needing to ask for it.
The shoe is great tho! It's of high quality. It deserves 5 stars. The customer service is where I have mixed feelings. I know the "customer is always right" is a cliche, and isn't ALWAYS the case. But I feel like making you customers feel special goes a long way, especially RETURNING customers :)
March 28, 2024
Reply from NUBIKK
Unfortunately, it does sometimes happen that the wrong shoe is in a box. This is due to the manual nature of our manufacturing and packaging processes, so errors can occasionally occur. In this case, we simply provided you with a free return label. For standard returns, customers are responsible for the return shipping costs,we take care of the shipping costs.
Returns must first be processed in our external warehouse before we can arrange for a replacement shipment. We appreciate your understanding of this procedure.
We are glad you have now received the right pair and we sincerely hope you enjoy your purchase. If you have any further questions or comments, please do not hesitate to contact us!
Shoes fit great and delivery very quick
March 28, 2024
Reply from NUBIKK
Fantastic to hear that the shoes fit great and the delivery was very quick! Thanks for the positive feedback and enjoy your new shoes!
Love, Team Nubikk
Delivery delayed for 2times??????????
March 25, 2024
Reply from NUBIKK
You placed the order on Saturday, March 23. Orders for delivery outside Europe are usually delivered within 3-10 working days. Please note that weekends and public holidays are not counted as working days.
According to the track and trace, your parcel will be delivered tomorrow, 3 April, at the end of the day. This delivery falls well within the stated 3-10 days, so there is no delay with this shipment. If you have any further questions, please contact us via webshop@nubikk.com.
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