Trust me you will never be sorry with the Quality, Service, Delivery, Fit & Comfort. Waited my whole life to enjoy walking and now I do. Don’t wait any longer buy and enjoy, you definitely won’t b... See more
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Great experience overall. Loved that I could see all details using the 3D viewer but also try them on virtually. For me, it was the final factor that made me comfortable to buy them, because I could... See more
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Nubikk sells high quality goods that are made in Europe. Their home page is convenient. Customer service is especially good at work. Only four stars because I don't understand their address writing po... See more
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Easy to use website with everything you need to make a purchase. Great example pictures so you know what you’re getting and what they might look like when worn. Great customer service, giving me a... See more
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Company details
Written by the company
In early 2012, Nubikk's founder and creative director had the idea to design a shoe collection where comfort, fashion, and distinction are key. Nubikk was born: a shoe brand that believes fashion should go hand in hand with comfort. The background of several generations of shoemaking within the company was the ground for a versatile collection of styles. Nubikk quickly realized their customers require the same lush feeling as experienced when wearing sportswear. This resulted in lightweight soles being introduced throughout the entire collection. Additionally, the same level of cushioned insoles is now also used in Nubikk's formal wear for women and men. The sneakers are made of the best Italian leathers, have lightweight soles, and are handmade in Portugal. A shoe brand at first but with all this experience in leather craftsmanship and producing qualitative products, it was a small step to a collection of small leather handbags, accessories, and clothing. At Nubikk a great fit is everything. So in late 2019, a line of t-shirts and sweaters dropped in the most comfortable and heavy organic cotton you expect from Nubikk. All of this comes together at our webshop and in our flagship stores in Amsterdam, Antwerp and Munich. NUBIKK for every identity
Contact info
Raadhuisplein 2A, 5141KG, Waalwijk, Netherlands
- +31 85 48 74 600
- webshop@nubikk.com
- www.nubikk.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from NUBIKK
Thank you for your kind words Bader! We're glad to hear that your request was handled professionally. Providing top-notch service is our priority, and we're thrilled we could meet your expectations.
If you ever need assistance in the future, don't hesitate to reach out.
Best regards,
Team Nubikk
Good shoes!
March 5, 2024
Reply from NUBIKK
Thank you for the positive feedback on our shoes Selma! We're glad you like them. If you need anything else, feel free to reach out.
NUBIKK is the best boot for my feet
NUBIKK is the best boot for my feet
I only have NUBIKK boots
March 6, 2024
Reply from NUBIKK
Thank you for sharing your experience! NUBIKK boots are indeed exceptional for comfort and style. Once you find the perfect fit, it's hard to switch to anything else. Enjoy your NUBIKK boots!
Great Customer Service
Despite an issue with the delivery of the order (given international), the customer service team were excellent in helping me to remediate the problem. Thanks go to them for all their help!
February 19, 2024
Unprompted review
Reply from NUBIKK
Thank you for sharing your experience with us Aggie. We're sorry to hear about the delivery issue, especially considering the international aspect. However, we're delighted to know that our customer service team was able to assist you effectively in resolving the problem.
Your appreciation means a lot to us, and we'll make sure to pass on your thanks to the team. If you have any further concerns or questions, please don't hesitate to reach out. We're here to help!
Reply from NUBIKK
Wat fijn dat alles perfect verliep en we op tijd waren! Jouw tevredenheid is onze prioriteit. Bedankt voor de positieve beoordeling en graag tot ziens Zeljka!
Expensive and Cumbersome Return
I must return the shoes because they didn't fit and it's an additional $27 for the return.
The return is cumbersome because it's an international shipment and I cannot drop the package off at the nearby UPS access point. Instead, I must walk to a far away UPS store to drop off the package.
Sorry Nubikk, that's the last time I ordered shoes from you.
February 5, 2024
Reply from NUBIKK
We understand your frustration regarding the return costs and inconvenience of an international shipment.
However, please note that the return fee is a fraction of the actual costs. Additionally, utilizing the provided return label is more cost-effective than arranging a return independently. We regret any inconvenience caused and appreciate your feedback.
For more information, you can find this information also on our website.
Quick delivery and high quality product
February 6, 2024
Reply from NUBIKK
Sounds like you hit the jackpot with quick delivery and top-notch quality! Enjoy your new purchase Anis!
Reply from NUBIKK
Fast delivery and top-notch quality, what a winning combination!
We're thrilled to have met your expectations. Thanks a bunch for your support and enjoy your purchase Yaira!
Cheers,
Team Nubikk
the sneakers are very comfortable ,great quality and true to its size ,
I was happy with the overall result and professional treatment that I received, the product is great and the Nubikk team also.
January 19, 2024
Reply from NUBIKK
Delighted to hear you're pleased with both the product and our team's service! We strive to provide nothing but top-notch professionalism and excellent products.
Thanks a bunch for your kind words and support!
Love,
Team Nubikk
Incredible assistance!
My purchasing experience was excellent. For some reason the purchase did not go through immediately. Kirsty responded to me on a Saturday and sorted everything out within a day. Incredible assistance!
January 22, 2024
Reply from NUBIKK
We're delighted to go the extra mile, even on Saturdays, to ensure your satisfaction! Thank you for your kind words, Martina.
Love,
Team Nubikk
Reply from NUBIKK
Delighted you're pleased Astrid! Thanks for the 4-star review!
Very quick and helpful support!
January 27, 2024
Unprompted review
Reply from NUBIKK
Thank you for your positive feedback! We're glad to hear that our support was quick and helpful to you. Your satisfaction is important to us, and we're here to assist you whenever you need us.
Top Service!
Good quality, fast delivery and good communication! Maybe to many advertisements after order.
January 21, 2024
Reply from NUBIKK
Thank you very much for your positive feedback!
We are glad you appreciate the quality of our products, our fast delivery and our good communication. We will definitely consider your feedback about the number of ads after ordering. Especially during sale periods, there can be a higher volume of emails, but we will make sure to discuss this.
Greetings,
Team Nubikk
Awesome shoes and quick delivery!
January 12, 2024
Reply from NUBIKK
Delighted you love the shoes Valentina! Speedy delivery is our style.
Wishing you lots of joy with your purchase! Hope to see you again soon.
Good but not great
Overall the experience wasn’t awful and the customer service staff are lovely, however an oversight on their website didn’t allow me to enter my flat number for delivery address which meant dealing with several people to get it sorted. Unfortunately they also lost points from me for using UPS as their shipping service. UPS is dreadful and I am actually still waiting for my parcel as they have marked it as ‘damaged’ and are still yet to deliver it…
January 5, 2024
Reply from NUBIKK
Thank you for expressing your concern regarding the VAT number not being displayed on our website. To ensure security, we don't automatically share this information publicly. However, you can easily request it from us, and we'll be happy to assist you with these details.
Regarding the choice of UPS as our shipping service, it is currently our preferred carrier for your destination, given our positive experiences. We understand that each carrier has its challenges, and we apologize if this doesn't meet your expectations.
Feel free to reach out for any further assistance or information.
I received a mismatched pair of shoes
January 9, 2024
Reply from NUBIKK
We sincerely apologize for the inconvenience you experienced with the mismatched pair of shoes. This is certainly not the standard we aim to uphold. Our team is committed to resolving this matter promptly.
Our heartfelt apologies for any frustration this may have caused.
Shipping quick, return service could be better
Received the ordered shoes really quick and service is good, confirmation email of order, shipping etc. Unfortunately did not fit and returned them directly. They were received 6 days ago and total silence. No conformation of return when requesting the return label, no confirmation of receipt of the return. Nothing. I know they have then days for rerurn payment but would be helpful to know they received it in good order.
Update 15/01: received an email after my review on Trustpilot that goods has been received and refund will follow this week. I’m glad they reacted after seeing this review and hope next time they will update earlier.
January 14, 2024
Reply from NUBIKK
Thank you for sharing your experience. We apologize for the inconvenience during the return process. Your return has been processed today, and you will receive a confirmation email shortly. As indicated on our website, the return processing may take at least 10 business days.
If you have any further questions in the future, feel free to email us at webshop@nubikk.com.
Reply from NUBIKK
Thanks for the positive feedback! We're glad you enjoyed the quick delivery and found our products to be of great quality. If you have any more thoughts or need assistance, feel free to reach out. Appreciate your support Dieter!
Excellent Shoes
Excellent Shoes, super Service, only thing to complain is the payment for returning the item, but probably necessary to share that costs...
January 2, 2024
Reply from NUBIKK
Thank you for your positive review! We're glad you appreciate our excellent shoes and super service.
Regarding return costs, we want to mention that the fee for the return label covers only a fraction of the actual expenses. Unfortunately, covering the full cost is challenging for us as a business.
We appreciate your understanding and value your feedback. If you have any further suggestions or concerns, please feel free to share.
Exceptional customer support
I bought some Nubikks on Vinted and wanted to buy some new insoles for them to give them a new life.
Contacted customer support and they were kind enough to sent them to me for free! Couldn’t be happier.
January 9, 2024
Unprompted review
Reply from NUBIKK
We're absolutely thrilled to hear about your positive experience with our customer support team. It warms our hearts to know that you're giving your Nubikks a new life with the new insoles.
It's all about those little steps that make a big difference! If you ever need anything else or have more tales of shoe adventures, feel free to share.
Wishing your Nubikks many more comfortable steps ahead!
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