NUBIKK Reviews 3,805

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Trust me you will never be sorry with the Quality, Service, Delivery, Fit & Comfort. Waited my whole life to enjoy walking and now I do. Don’t wait any longer buy and enjoy, you definitely won’t b... See more

Company replied

Rated 5 out of 5 stars

Great experience overall. Loved that I could see all details using the 3D viewer but also try them on virtually. For me, it was the final factor that made me comfortable to buy them, because I could... See more

Company replied

Rated 4 out of 5 stars

Nubikk sells high quality goods that are made in Europe. Their home page is convenient. Customer service is especially good at work. Only four stars because I don't understand their address writing po... See more

Company replied

Rated 5 out of 5 stars

Easy to use website with everything you need to make a purchase. Great example pictures so you know what you’re getting and what they might look like when worn. Great customer service, giving me a... See more

Company replied

Company details

  1. Shoe Factory

Written by the company

In early 2012, Nubikk's founder and creative director had the idea to design a shoe collection where comfort, fashion, and distinction are key. Nubikk was born: a shoe brand that believes fashion should go hand in hand with comfort. The background of several generations of shoemaking within the company was the ground for a versatile collection of styles. Nubikk quickly realized their customers require the same lush feeling as experienced when wearing sportswear. This resulted in lightweight soles being introduced throughout the entire collection. Additionally, the same level of cushioned insoles is now also used in Nubikk's formal wear for women and men. The sneakers are made of the best Italian leathers, have lightweight soles, and are handmade in Portugal. A shoe brand at first but with all this experience in leather craftsmanship and producing qualitative products, it was a small step to a collection of small leather handbags, accessories, and clothing. At Nubikk a great fit is everything. So in late 2019, a line of t-shirts and sweaters dropped in the most comfortable and heavy organic cotton you expect from Nubikk. All of this comes together at our webshop and in our flagship stores in Amsterdam, Antwerp and Munich. NUBIKK for every identity


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent product

Quick delivery, great quality, good sizing, everything was perfect!

October 9, 2023
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Reply from NUBIKK

Fantastic Golda! We love hearing that everything was perfect for you. Enjoy your great quality purchase!

Rated 5 out of 5 stars

Very nice I like the design which is…

Very nice I like the design which is sleek and comfortable

September 9, 2023
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Reply from NUBIKK

We're delighted to hear that you find our design sleek and comfortable! Your positive feedback is greatly appreciated. If you have any more thoughts or suggestions in the future, please feel free to share them with us.

Thank you for choosing our product!

Rated 2 out of 5 stars

Shoes two weeks late due to scanning…

Shoes two weeks late due to scanning issue. One week for resolution. This is just too long and a bad customer experience.

September 6, 2023
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Reply from NUBIKK

First of all, we apologize for the delay with our postal carriers. We also explained by email that we have sent the package promptly and on time. Unfortunately, we rely on external companies to deliver the package to our customers as quickly as possible.

Fortunately, the package has now been delivered, and we hope you will enjoy it.

Best regards,

Team Nubikk

Rated 3 out of 5 stars

I checked with the size table, still got the shoes too small

I checked with the size table, and still the shoes that arrived were too small. It was rather complicated to send them back, even within the Netherlands, as I had to search for the return formulier for myself and it was not included with the order. Overall, too complicated for me to try again, which is a pity, cause I heard great things about this brand from many Dutchies.

September 8, 2023
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Reply from NUBIKK

It's unfortunate to hear that it wasn't clear for you how to return the package. However, we have mentioned on multiple pages of our website how to return a package. You also receive an email with "Not satisfied with your item, click here" on which you can find the return instructions.

You can always call, email, or chat with us, and we will be happy to assist you with the return process.

Best regards,

Team Nubikk

Rated 1 out of 5 stars

Size recommender suggested wrong size

Size recommender suggested wrong size. After I tried the shoes on the first time, it felt like they would fit perfectly and after two times of wearing the shoes have stretched so much, that they now sit much too loose.

September 3, 2023
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Reply from NUBIKK

We're sorry to hear that you're not satisfied with the item you received.
The leather used is of high quality, which makes it sturdy and durable. Initially, the loafer may feel a bit rigid, but with time and wear, the leather should become more pliable.

As for the breaking-in process, it can vary from person to person, depending on individual preferences and comfort levels. If you find that additional comfort is needed, we can certainly assist you with an extra insole. Please don't hesitate to contact us at webshop@nubikk.com if you'd like to explore this option further.

Best regards,

Team Nubikk

Rated 4 out of 5 stars

Nubikk sells high quality goods that…

Nubikk sells high quality goods that are made in Europe. Their home page is convenient. Customer service is especially good at work. Only four stars because I don't understand their address writing policy.

September 2, 2023
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Reply from NUBIKK

Thanks for the kind words! We're glad you appreciate our high-quality European goods and customer service. We'll work on clarifying our address policy to earn that fifth star next time!

Rated 5 out of 5 stars

Superrior Quality, mega fast delivery

I have never experienced such fast, problem-free shipping. I received the shipping confirmation 12 minutes after ordering, and the shipment was delivered the next day - from the Netherlands to Germany.
The shoes are true to size, very beautiful and very well made.

September 3, 2023
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Reply from NUBIKK

Wow, that's record-breaking speed! We're thrilled you love the shoes and that they fit perfectly. Enjoy your stylish new pair!

Cheers,

Team Nubikk

Rated 2 out of 5 stars

Information on sizing are not there

Unfortunately the information about the actual sizing of shoes is not very clear. Other websites indicate with every model when a size is not an actual size and recommend an up- or downsizing. The customer pays in this case both the shipping and the return shipping cost, which amounts to EUR 50 in total. This is quite an amount. My expectations in this respect are clearly not met.

August 26, 2023
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Reply from NUBIKK

We're sorry to hear you're not satisfied with the pair you received. If you have doubts about the sizing, you can always follow our size recommendation. However, please keep in mind that this recommendation is based on the experiences of our customers and may not be foolproof. If you still have doubts, it's best to reach out to us via phone, email, or chat, and we'll do our best to assist you further.

When ordering the package outside of the Netherlands, Belgium, or Germany, you are responsible for both the outbound and return shipping costs. Unfortunately, we cannot change this situation.

Best regards,

Team Nubikk

Rated 5 out of 5 stars

Great competences and very fast Support…

Great competences and very fast Support Team. Five stars are fully correct.

September 7, 2023
Unprompted review
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Reply from NUBIKK

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you found our team competent and our support fast. We truly appreciate your feedback.

If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

Best,
Team Nubikk

Rated 5 out of 5 stars

Everything was excellent

Everything was excellent shipping time, the return process and customer support.

July 25, 2023
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Reply from NUBIKK

Glad to hear everything went well Matic! Fast shipping, easy returns, and great customer support made for an excellent experience. Thanks for sharing your positive feedback!

Rated 5 out of 5 stars

Good quality

August 5, 2023
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Reply from NUBIKK

Thanks for the positive review Stefan! We're thrilled you liked the quality.

Rated 5 out of 5 stars

Great product & good customer service experience

This was my second purchase, the sandals are great! I had a problem with tracking number, saying shipment not found. The customer service was prompt in responding to my inquiry, they contacted DHL but still could not locate the package since the tracking number provided was invalid. The customer service told me to contact them again if the package doesnt arrive within the next few days. This was not necessary beacuse I received my package in 4 working days from the purchase date, which was great!
And I love my sandals.

August 3, 2023
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Reply from NUBIKK

Thank you for your second purchase Petra! We apologize for the tracking issue, but we're glad our customer service helped. Delighted your package arrived in 4 days and you love the sandals! If you need anything else, feel free to contact us.

Enjoy your new sandals!

Love,
Team Nubikk

Rated 5 out of 5 stars

Very speedy reply

Very speedy response times, and accurate follow-up on queries and requests.

July 27, 2023
Unprompted review
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Reply from NUBIKK

Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the products and services we provide for our customers.

Hope to hear more from you in the future!

Best,

Team Nubikk

Rated 1 out of 5 stars

Worst customer support I have ever…

Worst customer support I have ever experienced. They do not care about their customers. I got defected shoes delivered to me and had to pay for the return of the package. Still have not got my refund. All they care about is profit and they barely help/answer when I contact them.

July 13, 2023
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Reply from NUBIKK

We understand the frustration and disappointment you may be experiencing, and we apologize for any inconvenience caused.

We have offered you a solution via e-mail, if you still want to use this, please let us know.

Best regards,

Team Nubikk

Rated 5 out of 5 stars

My personal wonderful experience!

Nubikk has:
1. The most important thing…excellent customer service 👌🏻
2. Fast delivery to the US. I ordered on a Tuesday - received my shoes on Friday.
3. Soft and good quality goat leather and suede Blueberry Straps - the last pair in my size 😍

July 24, 2023
Unprompted review
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Reply from NUBIKK

Thanks for the kind review and perfect rating. We love hearing from our US customers and we appreciate your mention of our quality products!

Enjoy your new shoes and come see us again sometime:)

Love,

Team Nubikk

Rated 2 out of 5 stars

The shoes didn’t look the same color at…

The shoes didn’t look the same color at all!

July 8, 2023
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Reply from NUBIKK

We are sorry you are not satisfied. We have sent you an email, but unfortunately, we haven't heard from you yet.

We look forward to receiving a response.

Regards,

Team Nubikk

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Super comfortable sneakers.

July 6, 2023
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Reply from NUBIKK

Thank you so much for your feedback Sanne!

Enjoy your new trainers and hope to see you soon.

Love,

Team Nubikk

Rated 1 out of 5 stars

I received wrong item

I received wrong item - in the box labeled size 36 were item size 38. I contacted customer support, they asked me for info, photos etc. and result ? After an hour I was adviced to send box to their assessment department. They will assess if they send me money back ? What a time wasting ?

June 23, 2023
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Reply from NUBIKK

Thank you for your review, and we apologize for such inconvenience.We can totally understand your frustration about the product and the policy, this is not what we expect.

Our customer service team would like to resolve it with you, we have also explained this to you by email.

If you still have some questions about the situation, you can always reply to this e-mail and we will help you further.

Best regards,

Team Nubikk

Rated 5 out of 5 stars

I recently purchased multiple pairs of…

I recently purchased multiple pairs of socks from Nubikk, and I must say, they exceeded all my expectations. These socks are simply fantastic in terms of both quality and comfort.

First and foremost, the material used is top-notch. The socks are made from a high-quality blend of fabrics that feels incredibly soft against the skin. They are also breathable, which is perfect for all-day wear. I appreciate how well they wick away moisture, keeping my feet dry and comfortable even during intense activities.

The fit of these socks is excellent. They have just the right amount of stretch, ensuring a snug yet comfortable fit without feeling too tight. The cushioning is superb, providing a plush and supportive feel with every step. I have worn these socks for long periods, and they have proven to be incredibly durable, maintaining their shape and elasticity over time.

The design of these socks is also worth mentioning. They have a sleek and stylish look that complements various sneaker styles. The attention to detail is evident, with reinforced seams that enhance the overall durability.

I also appreciate the versatility of these socks. They are suitable for both casual occasions and athletic activities, making them a truly versatile addition to my sock collection. They have quickly become my go-to choice for any casual outfit, providing unmatched comfort and style.

Lastly, I must commend Nubikk for their excellent customer service. The shipping was prompt, and the packaging was impressive. The brand clearly takes pride in their products, and it shows in every aspect of the purchase experience.

In conclusion, I highly recommend the Nubikk socks to anyone in search of premium-quality socks that offer exceptional comfort and style. These socks have become an integral part of my daily wardrobe, and I'm sure they will exceed your expectations too.

June 28, 2023
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Reply from NUBIKK

Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the products and services we provide for our customers.

We hope to see you back in our shop very soon!

Much love,

Team Nubikk

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