NUBIKK Reviews 3,806

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Trust me you will never be sorry with the Quality, Service, Delivery, Fit & Comfort. Waited my whole life to enjoy walking and now I do. Don’t wait any longer buy and enjoy, you definitely won’t b... See more

Company replied

Rated 5 out of 5 stars

Great experience overall. Loved that I could see all details using the 3D viewer but also try them on virtually. For me, it was the final factor that made me comfortable to buy them, because I could... See more

Company replied

Rated 4 out of 5 stars

Nubikk sells high quality goods that are made in Europe. Their home page is convenient. Customer service is especially good at work. Only four stars because I don't understand their address writing po... See more

Company replied

Rated 5 out of 5 stars

Easy to use website with everything you need to make a purchase. Great example pictures so you know what you’re getting and what they might look like when worn. Great customer service, giving me a... See more

Company replied

Company details

  1. Shoe Factory

Written by the company

In early 2012, Nubikk's founder and creative director had the idea to design a shoe collection where comfort, fashion, and distinction are key. Nubikk was born: a shoe brand that believes fashion should go hand in hand with comfort. The background of several generations of shoemaking within the company was the ground for a versatile collection of styles. Nubikk quickly realized their customers require the same lush feeling as experienced when wearing sportswear. This resulted in lightweight soles being introduced throughout the entire collection. Additionally, the same level of cushioned insoles is now also used in Nubikk's formal wear for women and men. The sneakers are made of the best Italian leathers, have lightweight soles, and are handmade in Portugal. A shoe brand at first but with all this experience in leather craftsmanship and producing qualitative products, it was a small step to a collection of small leather handbags, accessories, and clothing. At Nubikk a great fit is everything. So in late 2019, a line of t-shirts and sweaters dropped in the most comfortable and heavy organic cotton you expect from Nubikk. All of this comes together at our webshop and in our flagship stores in Amsterdam, Antwerp and Munich. NUBIKK for every identity


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Disappointing experience

Not happy with my purchase of the white Nubikk sneakers. This was my second purchase because I was very happy with the first Nubikk sneakers I got. Unfortunately, this one is not good quality, the coating came off on the first day I wore them. I expect more from a EUR 140.00 sneakers.

June 29, 2023
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Reply from NUBIKK

We are very sorry to hear that Abbas, this is not the intention!

We received the pictures you sent and unfortunately, with a user fault, we cannot guarantee them. However, we can give you some tips if you like.

Best regards,

Team Nubikk

Rated 1 out of 5 stars

Great shoes - if they were in good condition

So first of all I have to say that I wrote a review earlier which I deleted based on the great support from the In-Store Service in Munich in helping me. However, things are piling up and I finding it hard not to share my feedback here to help other customers (I usually do not write feedback given that I usually dont want to waste my time but in this case Nubikk deserved it).

So I ordered a pair of shoes twice - both of them were in awful condition (stains, cuts etc.) despite me notifying the customer service after the first order to make sure the second pair is in good condition (price tag for 200€ you should expect more).
In addition, they now deducted 5€ because they were sales items (so I literally paid 10€ for having the effort to send two times shoes of awful quality back).

Dont get me wrong - the shoes if they were in good condition - are very comfy and nice that is why I purchased them twice, yet the customer service (online) and internal processes seem quite bad for the brand they want to be.

July 5, 2023
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Reply from NUBIKK

Sorry to hear that you are not pleased with your online purchases, Nick. We have been in touch about this and offered you several options. We hope to resolve it nicely with you this way.

The return costs of € 4.95 are in this case deducted once from the pair returned without complaint. In this we have used the return process as indicated on our website.

We hope to have informed you sufficiently.

Regards,

Team Nubikk

Rated 5 out of 5 stars

Good service

Good service, fast delivery and the sneakers we ordered are great!

June 20, 2023
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Reply from NUBIKK

Thank you for the wonderful review.

We hope you will come back and visit our webshop again.

Have a great day!
Best,

Team Nubikk

Rated 1 out of 5 stars

Package was sent to the wrong address.

Package was sent to the wrong address.

Update- 7/1 company refuses to take responsibility still even when I have an email receipt from them confirming my address.

June 23, 2023
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Reply from NUBIKK

We are sorry to hear Jason! We received also an email from you in the meantime. We will check with you to see where this has gone wrong.

Greetings,

Team Nubikk

Rated 1 out of 5 stars

Not as expected

June 21, 2023
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Reply from NUBIKK

We are sorry to hear that this was not the experience you had expected. We will communicate this to the right department.

Thanks for sharing your feedback.

Kind regards,

Team Nubikk

Rated 5 out of 5 stars

Fast delivery

Fast delivery, shoes well protected and exacltly as described

June 15, 2023
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Reply from NUBIKK

Thank you so much, what a wonderful review!

Enjoy your purchase and we are already looking forward to seeing you again in our shop.

Love,

Team Nubikk

Rated 5 out of 5 stars

Great packaging

Great packaging, great shoes

June 9, 2023
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Reply from NUBIKK

This is a great review! Thanks Dominik.

Enjoy the Vince Tora trainers very much. Take good care of the leather material with our Nubikk protection for a beautiful result.

Cheers,
Team Nubikk

Rated 2 out of 5 stars

I still didn’t received my order

I still didn’t received my order, its taking too long

June 2, 2023
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Reply from NUBIKK

We are very sorry to hear Yolanda. We have sent you an email and we are checking this with our postal carrier.

Greetings,

Team Nubikk

Rated 5 out of 5 stars

Amazing experience

The shoes are beautiful and the delivery was perfect. the quality is amazing and the size perfect.
The shoes perfectly respect the expectations

May 22, 2023
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Reply from NUBIKK

Glad you are happy with the item you received.

We understand that you are disappointed after receiving this email. Our sincere apologies for this! Unfortunately, this happens during a sale period, so selected items are discounted.

Greetings,

Team Nubikk

Rated 5 out of 5 stars

Excellent

The quality of this product is amazing! I am so happy with the shoes I ordered as well as the excellent customer service I experienced when I needed a correction of address. Quick and professional response!

May 3, 2023
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Reply from NUBIKK

Thank you very much for your very warm feedback Tabetha. We are delighted that you are satisfied with our services and our team.

We hope to see you soon again in our shop.

Love,

Team Nubikk

Rated 5 out of 5 stars

Perfect Quality

Perfect Quality . I love all the unique shoes. Perfect shipping.
Thank You

April 19, 2023
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Reply from NUBIKK

Wow, thanks for the great feedback Czirbesz!
We’re happy that you’ve had a great experience with us.

Hope to hear more from you in the future.

Greetings,

Team Nubikk

Rated 5 out of 5 stars

Nice quality shoes for a good price

Nice quality shoes for a good price! Fast delivery 👍

April 18, 2023
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Reply from NUBIKK

Thank you for your positive review! It is great to hear that you are happy with our shoes and delivery.

Enjoy your shoes Karl.

Love,

Team Nubikk

Rated 5 out of 5 stars

Perfect .

Perfect .
So Nice

April 16, 2023
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Reply from NUBIKK

Good to hear Florac!

Enjoy your beautiful shoes.

Love,

Team Nubikk

Rated 5 out of 5 stars

Amazing every thing

Amazing every thing, so happy with my second shoes from Nubikk💋

April 14, 2023
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Reply from NUBIKK

Happy to hear!

We wish you lots of joy with your beautiful pearls.

Lots of love,

Team Nubikk

Rated 5 out of 5 stars

Good quality product

Received on time, size was ok, i wish it was little bit wider.

April 8, 2023
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Reply from NUBIKK

Thank you for the nice feedback.
We appreciate the time you spent sharing your experience!

Greetings and enjoy your purchase,

Team Nubikk

Rated 5 out of 5 stars

The baskets are of great quality and so…

The baskets are of great quality and so comfortable.
It’s my 5th pair of this kind of baskets , I nearly wear no other shoes

April 7, 2023
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Reply from NUBIKK

We're so happy that you love them as much as we do. They really are all day shoes. And, so good looking, too!

Enjoy your shoe collection and we'll see you soon in our webshop.

Love,

Team Nubikk

Rated 5 out of 5 stars

Second time I ordered at Nubikk

Second time I ordered at Nubikk. The shoes are great, love the ones with thick soles as they don't wear down as much. Quality is great, size offering is awesome for people with large feet.

April 12, 2023
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Reply from NUBIKK

Thank you so much for your review! We are happy and honoured to hear that these are your second pair of Nubikk shoes! We are so glad you are enjoying the shoes.

Love,

Team Nubikk

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