Never book your car rental at rental plus Prague airport. They will charge you for extra cost for car insurance even you are already have one. They charged about £180 extra. Also, charge me deposit of... See more
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Review summary
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What people talk about most
Based on these reviews
NEVER AGAIN!!! I booked a car, advanced pay with confirmation for $178.42. When I got to my destination to pickup car my rental went up to $536.64. I was hit with mandatory insurance required in tha... See more
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Loss Damage Waiver is actually to PURCHASE not Waive the insurance. We were charged an additional $237.93 for insurance that we did not want. All the other spots for initials on the contract are for... See more
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If I could give this boot leg car service a 0 i would. What started as an 8 dollar per day rental has turned into over 300 dollars charge on my card. First they have a policy that you need to have a... See more
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I rent here OFTEN and I LOVE THIS PLACE! ❤️ They always honor their low prices, they don’t force extras on me, their cars are new and clean, and they have such cool makes and models! In looking at... See more
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We are frquent renters from the SLC Nu Car Rentals agency for the main reasons others should rent a car here rather than any other rental car agency in Utah: 1. GREAT PRICES 2. CLEAN NEW CARS... See more
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This is my 3rd time renting from this company; first was at Orlando airport . The car was ready at the allotted time .I was prepared with my auto policy showing rental car coverage and CC auto coverag... See more
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Wow , perfect service Farzad was so kind and fast. No hidden fees . The shuttle fast too.Car is perfect for us. No problem here I don’t know why nu rental car don’t have a better star.
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**THIS CAR RENTAL COMPANY IS ENGAGING IN FRAUDULENT AND DECEPTIVE PRACTICES THROUGH EXPEDIA, PRICELINE, AND OTHER PLATFORMS. DO NOT RENT THEIR VEHICLES. AVOID BEING ATTRACTED BY THEIR LOW PRICES CO... See more
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I made reservations to rent a car from Nu Car Rentals on Nov. 9th thru the 16th 2025. I paid a deposit of 282.81 on Nov 3rd. I spoke to Carl and he assured me that my vehicle would be ready. Unfortuna... See more
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Absolute terrible experience without heaving a car rented. I asked 4 different employees to estimate do insurance cost in Mexico rental location. All of the forwarded me only the “blabla” from the web... See more
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Everything that could go wrong, went wrong. From the fact that it was off airport site, no in person Customer service, the bait and switch in regard to pricing, the exorbitant deposit, and let’s get t... See more
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This company is a rip-off; they advertise on Booking.com for a promotional daily rate of $11.70 for 3 days. I purchased the insurance for $48 USD. Here's the story: virtual check-in on a computer. The... See more
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Very disappointing experience. Less than 1 star. The fees they added at the counter doubled the initial fee. They refused to remove added insurance fees. The pick up location is difficult to get to an... See more
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Horrible experience from start to finish. Ended up eating the cost of what I’d paid (a supposed credit I’d been awarded to be applied to future rental) just to avoid any future dealings with them. Do... See more
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I dropped off the car 23rd Nov and was told by the attendant that it was “all good”, however I can see i have been deducted for several things from the deposit the next day. A cheeky criminal move w... See more
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Awful company. I booked through Priceline. I could not get ahold of anyone to speak to when my flight arrived past the two hour window. I even used the email it gave me to request help on their answe... See more
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Scammed us out of rental. They have a portable call centre and do not return all calls placed for assistance. We verified with them pick up. Upon arrival the agent was not happy that we paid $700 f... See more
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Made a reservation thru carrentals.com and it was prepaid. They canceled the reservation few hours before pick up. They are saying its a glitch in system. Now I am waiting with no car to pick up and o... See more
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I rented a car online. It was not clear the company was not at the airport. You wait for a shuttle to the office, 15 minutes away. We arrived at this practically abandoned building. There are no ons... See more
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I have mixed feeling about NU Car Rentals in Denver International Airport. Good part: great value for sure, car is pretty new and no problem. Shuttle bus is frequent and had no issue. Not pushi... See more
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I rented an oversized van in Orlando for a family vacation. The rate was very good. I rarely add coverage to my rental cars because my credit cards cover rental cars, but I was told that I would... See more
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There are stains in the vehicle that appear to be vomit. There are also hidden fees if you want to use your own insurance. They charge a fee for loss of use if the vehicle is in an accident. No person... See more
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Update of Jan 6. 2026 Ticket# 350163 In response to your response of 3/6/26 Seeing as thou you make it very difficult to respond to your previous emails. I will add another review. Looks like you... See more
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I have had a horrible experience. I recently rented a car in Salt Lake City and was charged 30% more for my rental for being 2 hours late on my return. I called them ahead of time to let them know and... See more
Booked thru Expedia. Got a flat tire 3 days into a 5 day rental. Called roadside assistance, and they came and towed the car away. I thought they would repair the flat tire and return the car. Called... See more
Company replied
I booked a rental car through Hotwire, rather last minute and didn’t see the name of the rental company until after I had already paid. That’s when I learned it was NU Car Rentals, a company I... See more
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This place is a major scam. I booked through a third party and even paid for insurance. When we got there the guy at the desk tried to charge me an additional $274 on Colorado taxes then I asked for a... See more
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This place should close its doors! So unprofessional, scamming people is there hack. They make it like its a good deal when u book it then u get there and they have u by the balls so they start making... See more
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At 65 World traveler and this was the worst experience!!! Rented 2 supposed suv's (not received) of site in no ware, 3 1/2 hr shake down. Seriously is this controlled by the mafia? I was so mad wa... See more
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I rented two cars for our family of 8 for a long weekend vacation together. I put each of my sons down as the drivers. They wanted their credit cards for "incidentals" even though I'd already paid. Wh... See more
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Total scam.. they make it impossible for you to use your own car insurance and then charge more then double the cost of the rental using older vehicles . they are located offsite from the legit... See more
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Thought I would be OK renting from an off site company (NU) because it was through my Capital One credit card company travel. The price was reasonable at $142 for a week at Ft Lauderdale airport. Th... See more
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Worst experience with a car rental service I've ever had, 0 stars. It took an hour and a half for the shuttle to get to the airport when the estimated time was 15-30 minutes. When I tried to call the... See more
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We had a terrible experience with NU Car Rental at Orlando (MCO). We booked and fully paid through Priceline, including insurance. Our flight landed around 10 PM, and we waited over 1... See more
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Scam disguised under multiple names. Action Car Rental / NU Car Rental will rob you. Avoid at all costs. This company hides behind different names for a reason. My reservation said “... See more
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TERRIBLE booking experience. The wrong dates and times were booked and I can't cancel or change my reservation. I've spent HOURS on hold.
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This is a total scam. They don't tell you about the insurance that your forced to take. Even if you provide your own they will deny it. They hold you responsible if the car breaks down! Yes. That's no... See more
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We had a horrible experience from beginning to end. Started by having to wait for a shuttle to take us to the rental car location (far away from airport) for almost 2 hours- while it was snowing. The... See more
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Did not get the car I rented. I needed an SUV for 6 WITH luggage. Received a Traverse that would not fit our luggage. Had to drop the 3rd row seat and stack luggage, and sit on laps. Ordered an Expedi... See more
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You need negative stars ratings because NU car rentals is some trash! They are nothing more than scammers off the top. Had a reservation thru Hotwire back in August. Hoteire said it was guarantee... See more
Company replied
Please read before renting — don’t make my mistake. I didn’t read the reviews beforehand, and after my experience I can say they are all accurate. I found this company through the Capital One... See more
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I booked my car rental through PriceLine. I was going to be in Arizonia for 4 days. PriceLine quoted me Daily rate of $31.19, Number of days 4, Taxes and fees $128.22, Car subtotal $252.98; Total char... See more
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A horrible and absolutely dishonest company. I have never had such a bad experience, ever. I have pre-purchased car insurance and a car. I went to the office to pick up the keys. The agent wa... See more
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Worst experience i have ever had with a car rental company, forced to take double insurance as booked through expedia, contract in Spanish no English version, car not safe or road worthy condition... See more
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So many hidden fees makes this go from the least expensive to the most without any of the benefits. Also, $500 for a deposit on an old, beat up Malibu for less than a week? Really?
Company replied
A true scam. Booked a car for week. They said $60 which I knew sounded low but I figured they’re not gonna upcharge too much. I brought all my insurance papers from home but they said I still had to... See more
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I strongly encourage travelers to research NU Car Rentals / Easeway of Puerto Rico carefully before booking. KEEP SHOPPING FOR ANOTHER RENTAL PLACE. THIS IS NOT WORTH IT! I reserved and pr... See more
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Haha.... I going to Google Reviews for NU car rentals company and they have a rating of "1.7". What a joke. I'm not the type to leave reviews.However, I had to leave this review because it's absolutel... See more
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Don't use NuCar! I had 1 1/2 hour flight delay, so I got my car late my rental. It was canceled and they didn't have an economy car that I had reserved for $140 So I had to upgrade for $240 Plus... See more
Company replied
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.6
Bad
2K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NU Car Rentals - con job
I booked a rental car through Hotwire, rather last minute and didn’t see the name of the rental company until after I had already paid. That’s when I learned it was NU Car Rentals, a company I’d never heard of.
When I arrived at their office, it was complete chaos. Staff were aggressively pushing additional insurance on everyone, regardless of whether customers already had coverage through their credit card or their personal auto insurance. The older gentleman ahead of me was pressured into paying an extra $350 for insurance he likely didn’t need.
When it was my turn, I told them up front that I would not be purchasing unnecessary additional coverage. They responded by claiming it was required under Florida state law. I pushed back, explaining that I’ve rented cars in Florida many times from reputable companies and that this “state law” requirement was simply false.
At that point, they suggested I should rent from one of those other companies and claimed Hotwire wouldn’t charge me—also not true.
Advice: don’t book a rental car through Hotwire if you don’t know who the actual provider is, and stay far away from NU Car Rentals. It’s a con
December 28, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused, especially concerning the insurance and refund. We understand how upsetting this must have been and truly appreciate your patience.
Our records confirm that the reservation was canceled. Since the booking and payment were processed through Hotwire, we kindly recommend reaching out to them directly to arrange the refund.
Please rest assured that no charges were applied by us for the rental. We hope this helps clarify the situation, and we’re truly sorry for the trouble you encountered.
⭐ 1 STAR – ABSOLUTE BAIT-AND-SWITCH SCAM. AVOID AT ALL COSTS.
⭐ 1 STAR – ABSOLUTE BAIT-AND-SWITCH SCAM. AVOID AT ALL COSTS.
This was one of the most dishonest and infuriating rental car experiences I’ve ever had at their Orlando, Florida location.
We booked weeks in advance through Expedia with NU Car Rental in Orlando, received confirmation emails, and even got a “your rental is ready” notification the DAY OF arrival. We flew in from out of state assuming—reasonably—that our confirmed reservation would be honored.
It was not.
When we arrived, we were suddenly told our reservation had been “cancelled several days ago” and that an email had supposedly been sent. That is a complete lie. No such email existed. No notice. No warning. Nothing. We had proof of confirmation and same-day readiness emails.
To make matters worse, one employee actually checked me in successfully, proving the reservation was still active. Then, while a second person in our group (with a nearly identical reservation) was checking in, a manager abruptly stepped in and claimed the reservation was cancelled. Miraculously—IMMEDIATELY after that claim—a cancellation email appeared. The timing was beyond suspicious.
Then came the finger-pointing:
• NU says they’re just the “brand”
• They claim the actual operator is Action Car Rental
• Action says NU cancelled it
• Expedia gets blamed
• No one takes responsibility
The most alarming part?
The manager refused to provide his name, was a complete jerk, dismissive, and entirely unapologetic, behaving as if this kind of deception was normal business practice. No concern. No attempt to help. No accountability whatsoever. That alone tells you this is systemic, not accidental.
It is painfully obvious what happened: demand increased, our lower-priced reservations became inconvenient, and they cancelled them at the counter so they could re-rent the same cars at higher last-minute rates. That is predatory, unethical, and disgraceful.
Because of this:
• We were stranded out of state
• Forced into a last-minute scramble
• Paid significantly more elsewhere
• Lost hours of our trip
• Dealt with rude, unprofessional management who clearly didn’t care
This company cannot be trusted. A confirmed reservation with NU means absolutely nothing. If you’re traveling for vacation, business, or with family, do NOT risk it.
I strongly recommend:
• Avoiding NU Car Rental entirely
• Avoiding Action Car Rental
• Booking with a real company that honors reservations
• Filing complaints with Expedia, the Florida Attorney General, and consumer protection agencies
This wasn’t a mistake.
This wasn’t a misunderstanding.
This was a deliberate bait-and-switch.
December 26, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the cancelation issue.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
I strongly advise against renting a…
I strongly advise against renting a vehicle from NU rental car company in Orlando. Despite reserving and prepaying online, they claimed we had cancelled, and after providing proof to the contrary, they fabricated additional excuses, failing to take responsibility or offer assistance. Our experience was further marred by arriving early, only to be informed that no cars were available for my family, resulting in over three hours of distress at the airport searching for alternative arrangements, unfortunately, without success.
December 25, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the cancelation issue.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
Please avoid Nu Car Rental at the…
Please avoid Nu Car Rental at the Orlando Airport location. My experience was extremely disappointing and felt misleading.
I booked a car one day in advance through Expedia. After a long wait at the airport terminal (since Nu Car is off-airport), I finally reached their counter. The staff was unfriendly and immediately told me that my booking was canceled.
I showed my Expedia booking confirmation number, but the representative insisted it was canceled and even showed me his computer screen. I then contacted Expedia directly. Although Expedia’s support is AI-based, they reconfirmed my reservation and assured me that my booking was active and not canceled. They even resent the confirmation.
Despite this, the Nu Car representative continued to insist that my booking was canceled and pressured me to rebook directly with them at a much higher price. This behavior strongly suggests a practice of forcing customers to cancel third-party bookings to avoid paying commission and charge higher walk-in rates.
As a result, I was left without a car and now have to fight with Expedia for a refund.
Be very careful when booking with Nu Car Orlando Airport. This experience felt dishonest and unprofessional.
December 25, 2025
Unprompted review
Reply from NU Car Rentals
Updated Response:
Thank you for providing your contact information.
To help us locate your rental, could you please also provide the following details:
Confirmation number (ending in NU) or Rental Agreement number
Pickup date and time
Primary driver’s full name
Once we have this information, we will be happy to assist you further.
Kind regards,
HB
=================
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the cancelation and the refund issues.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
They are crooks,robbing people of their…
They are crooks,robbing people of their hard earned money,they need to be investigated
December 11, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the additional fee.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
Nu car rentals Colombia airport
Worst experience i have ever had with a car rental company, forced to take double insurance as booked through expedia, contract in Spanish no English version, car not safe or road worthy condition the wipers did not work when it started raining we had to have them fixed in country colombia at our cost they would not reimbursement to us, booked a premium vehicle skodia and received a kia they claim same class paid 80 us per day plus 15 us for insurance absolutely ripped us off, expedia did refund there insurance but zero on car not being premium. After dropped off waited for inspection car signed off perfect got screen shot from there staff 2 days later try send me expenses for vehicle hub cap and fuel usage.
We had signed documents saying all was perfect on delivery.
Run a mile there is many good car hire companies these people are not one.
Never again expedia or Nu car rentals absolutely terrible !!!!!
December 19, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the additional insurance, car's wiper and the fuel fee.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
Terrible Customer Service
Worst experience with a car rental service I've ever had, 0 stars. It took an hour and a half for the shuttle to get to the airport when the estimated time was 15-30 minutes. When I tried to call the service and check in, I was put on hold multiple times and then they hung up. Would NOT recommend.
December 20, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the shuttle issue.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
We had a terrible experience with NU…
We had a terrible experience with NU Car Rental at Orlando (MCO).
We booked and fully paid through Priceline, including insurance. Our flight landed around 10 PM, and we waited over 1 hour at the airport for the NU rental shuttle. The shuttle never showed up.
After multiple attempts, we finally called NU Car Rental headquarters, only to be told that the location was CLOSED. There was no prior notice, no email, no warning during booking that they would not be operating late at night.
We were left stranded at the airport with a 10-month-old baby, late at night, with no rental car and no support. This was extremely stressful, unsafe, and unacceptable.
If NU Car Rental cannot support late arrivals at a major international airport like Orlando, they should clearly disclose their hours and not allow bookings for late flights.
I strongly do NOT recommend NU Car Rental, especially for families or late-night arrivals.
Editing after NU response.
If you accept airport reservations for 10:30 PM, your location should remain open to honor that booking. Closing at 10:00 PM makes you ineligible to provide airport car rental services.
I have proof that you accepted my reservation for 10.30pm. Then why are you accepting the reservations in first thing.. so proved that you are fake companies trying to scam people.
December 14, 2025
Unprompted review
Reply from NU Car Rentals
Updated Response:
Dear Rajesh,
Please see the response provided by our MCO Supplier.
Hello, our shuttle service operates daily from 6:00 AM to 11:00 PM, running approximately every 15–20 minutes. On the date in question, the shuttle was operating as scheduled during those hours. Please note that a reservation time of 10:30 PM means the customer is expected to be at our rental office at 10:30 PM, not arriving at the airport at that time. Shuttle service concludes at 11:00 PM, which is also when our rental office closes. These hours and policies are clearly stated during the online booking process and are outlined in our rental policy.
Sincerely,
HB
===========================
Edited:
Dear Rajesh,
Thank you for sharing your feedback regarding your recent experience with NU Car Rental at Orlando International Airport. We sincerely apologize for the inconvenience and distress caused by the shuttle delay and the location being closed upon your arrival, especially given you were traveling with a young child.
We understand how stressful and unsafe this situation must have felt, and we take your concerns very seriously. Our policy is to clearly communicate operating hours and ensure that reservations can be honored. It appears that in this instance, there was a failure in meeting that standard.
Please rest assured that your feedback has been escalated to our MCO Affiliate team to prevent similar occurrences and to improve communication for late arrivals at airport locations.
We appreciate your patience while we review this matter under Ticket #353214, and we are committed to restoring your confidence in our services.
Sincerely,
HB
Don't use NU
This company comments on negative reviews like they "care" the truth is they are going to scam you. I was scammed for 3 times the agreed upon amount. Falsifying documents is their forte.
December 16, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the extra charge.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
rental agents are always very unhappy…
rental agents are always very unhappy to work there, always in a bad mood, unfriendly.
December 17, 2025
Unprompted review
Reply from NU Car Rentals
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the rental agent’s behavior.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
Most deceptive and Manipulating ever
Most deceptive and manipulating ever. 3 1/2 hrs of lies etc. and you don't speak to a live person and sign on a blank pad. They charged one of my cards so many times it shut down for fraud!!! Forged my signature on closing documents... In all my years of renting vehicles have never seen anything like this. They should have federal charges against them
November 2, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the extra fee issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
A Surprise When I Rented From NU Car SLC Last Week
We are frquent renters from the SLC Nu Car Rentals agency for the main reasons others should rent a car here rather than any other rental car agency in Utah:
1. GREAT PRICES
2. CLEAN NEW CARS
3. AMAZING STAFF
4. SUPER FREQUENT SHUTTLE
Additionally, I must point out something new I noticed. This location is always clean and tidy looking. Has been since we started renting here a couple of years ago.
BUT in our most recent rental visist, I was so surprised and PLEASED to discover the lobby of NU Car Rental is decorated in beautiful holiday decor. It was SO NICE to arrive there during the holidays and find that this Nu Car location doesn't just rent great cars, they take the time to create a beautiful, festive environment for the customers. They didn't have to do this, and frankly, in my travels, most rental car agencies don't do anything to create a warm, friendly environment. I don't even recall thIS location doing this in the past. New owner? New management? Whatever changed, thank you Nu Car Rentals for your SLC location, and the joy it is to rent here. What a beautiful surprise. This alone makes me love you more and will keep us coming back for sure!
5 stars, A+!!!
December 8, 2025
Unprompted review
Reply from NU Car Rentals
Thank you so much for your positive feedback! We are delighted to hear that your rental experience with our partner in Salt Lake City was excellent. We are thrilled that our customer service was helpful and thank you for taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to let us know.
We hope to have the pleasure of serving you again soon and continue to meet your expectations. Thank you for your continued loyalty and for choosing NU.
The worst
The worst. Complete scam artists. Try every upcharge possible. Charge for fuel not used. Try to force insurance. Say adding a driver is only 10$...thats per day not 10$. Then dont fasten the cables on the battery so you almost die when the car shuts off...
December 6, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the fuel, insurance, and the extra driver fees issues.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
This place is a major scam
This place is a major scam. I booked through a third party and even paid for insurance. When we got there the guy at the desk tried to charge me an additional $274 on Colorado taxes then I asked for a print out and a copy of charges and he was saying the charges are just “taxes and stuff”
December 5, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the extra fee issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
How is this company in business?
I rented a car online. It was not clear the company was not at the airport. You wait for a shuttle to the office, 15 minutes away. We arrived at this practically abandoned building. There are no onsite employees. You Zoom call an employee who insists you purchase insurance. He was also very rude. "You didn't have to book with us". I canceled my reservation on the spot. Took the shuttle back to the airport and used Avis for less money and was not required to get insurance. Never again.
December 4, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the insurance issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Haha...
Haha.... I going to Google Reviews for NU car rentals company and they have a rating of "1.7". What a joke. I'm not the type to leave reviews.However, I had to leave this review because it's absolutely ridiculous. They use a third party economy bookings to get clients, and I was one of them. So, i went online and booked a car rental and they took my money.Give me a confirmation number.And then when I got there, they denied me because I didn't have a credit card that was valid. They told me they couldn't help me and to call another number.Then, that number told me to call economy bookings.So I did that, and I couldn't get a hold of anyone, so today the next day, I called them economy bookings, and couldn't get a hold of them.So I called back in you rental cars, and the lady was a complete b**** on the phone. Horrible customer service, horrible company, nice office.But a complete joke. We'll see what happens to them in the future.It's not looking bright. With that type of customer service, I don't know how they have any customers at all.
December 7, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the credit card and the refund issues.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Very disappointed in the 'fine print'
Very disappointed in the 'fine print'. Lucky for me I was able to figure out why their rental was so cheap. If I would have traveled 'unlimited miles' and travelled into New Mexico as planned, they would have charged me .50 cents per mile extra for my entire trip. This 'unlimited miles' but local (specific states only allowed) restrictions tactic should be considered a fraudulent practice.
December 8, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the mileage restriction issue.
Based on our Salt Lake City's Terms and Conditions, Travel is only allowed in the states of Utah,Arizona, California, Nevada and Colorado,Idaho, Wyoming and Montana only. Violation of this restriction will result in a mileage charge of .50USD for each mile driven for the entire rental.
This has been mentioned in our website with the link below.
https://nucarrentals.com/print_policy?location=SLC
SHAM!!! NU Car Rental. SHAMMMMM!!!!!
This was unequivocally the worst car rental experience I have ever encountered. I have consistently used Hotwire.com for years, and until today, I had always received reliable service. However, this time, my experience was utterly unacceptable, and I want to emphasize that I do not hold Hotwire.com responsible for the incompetence of NU Car Rental. Earlier today, I reserved a car through Hotwire.com for 5 days at an astonishing rate of around $5 a day. While many might be surprised by such a deal, my long history with Hotwire led me to have high expectations, especially regarding pricing. I opted out of the insurance offered during the booking process, planning to purchase coverage from the rental company if necessary, given that I have full coverage on my personal insurance and my credit card covers damages up to $50K. I was attempting to rent a Toyota Corolla; thus, I felt more than secure regarding potential damages.
After completing my online payment, I found out that NU Car Rental was my assigned company. Despite specifically requesting to pickup the car at the Fort Lauderdale Airport (FLL), I discovered that NU Car Rental is actually located offsite, about 2-3 miles away. Before heading over, I called them to confirm my reservation and pickup details, and I was assured everything was in order.
I arrived at NU Car Rental 15 minutes early, and was happy to find that I was the sole customer at the front desk. Unfortunately, I was greeted with a negative demeanor from the staff. Upon presenting my confirmation number, I was informed I needed to provide a credit card for a $500 hold. This requirement was bizarre; I’ve never encountered such a steep hold in my years of renting cars. However, I complied and provided my Florida driver's license and credit card. When I inquired about the policy for out-of-state drivers, I learned the hold would drop to $250 for those individuals, which raised further questions in my mind. The agent then asked what insurance I would like to add. I stated that I did not want NU’s insurance, as I have comprehensive coverage through Geico. To my shock, the agent flatly stated that NU would not accept my insurance and that acquiring one of their insurance options was mandatory to rent the car. I was stunned and demanded a clear explanation, but none was provided. To add insult to injury, I was told I **must** purchase a toll pass from them, despite having my own Florida toll pass. The options presented were extortionate: $60 per day for unlimited toll use or $25 per toll. I firmly declined, reiterating that I did not need their pass, yet the agent insisted that I had no choice but to accept one of their offers. Moreover, I was outraged to learn that I was also limited to 100 miles per day—a constraint I have never faced with any rental car in South Florida or anywhere else for that matter.
Ultimately, I chose to decline the entire reservation. I retrieved my credit card and driver’s license and made it clear I would not proceed with the transaction. I left NU Car Rental about 30 minutes after the scheduled pickup time for the car, and immediately called Hotwire.com. I was informed that NU Car Rental would not issue any refund based on my reservation type. This was absolutely outrageous! They are essentially telling customers that anyone who faces these unreasonable fees at NU Car Rental, loses their payment made through booking platforms like Hotwire, Booking, Hooper, Cheapair, and others.
While leaving, I observed other frustrated customers arriving with the same grievances. This company is a sham, and I hope that the relevant authorities take action. They are nothing short of thieves, and their practices need to be exposed.
December 7, 2025
Unprompted review
Reply from NU Car Rentals
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the extra fees and the refund issues.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
BAIT AND SWITCH
Avoid at all costs. All rentals at Phoenix are offsite. However once you take the train to where normal rentals are, there’s another shuttle you must take. Service was terrible. The place smelled. There were three agents “helping” people and when it was my turn, there were two. This was the Monday before Thanksgiving. It took about an hour for me to get in and out. Lastly, you are so frustrated and tired and try to do the right thing such as add insurance. The four day rental (all inclusive) went from around $125 to just under $300. After inquiring later, I was told it was because of the fees for adding insurance. BAIT AND SWITCH and should be illegal.
November 24, 2025
Unprompted review
Reply from NU Car Rentals
Updated Response :
Dear Christy,
Thank you for sharing your feedback. We’re very sorry to hear about the delays and frustration you experienced during your rental. We understand how stressful travel can be, especially during busy periods like Thanksgiving.
Regarding the Loss Damage Waiver, our records under Ticket #334302 show that this coverage was accepted and authorized with your signature on the rental agreement documents. As such, the charge is valid.
We appreciate your feedback and will use it to improve our processes and customer experience in the future.
Kind regards,
Customer Service Team
These people are scammers
These people are scammers. Charged me a lot of extra things and lied to my face. I’m a lawyer and I’ll be suing.
December 3, 2025
Unprompted review
Reply from NU Car Rentals
Dear Hana,
Based on feedback from our San Diego affiliate, they were unable to verify your rental in their system.
Could you please confirm the name of the primary driver so we can further assist you?
We look forward to your response.
====================
Dear Hanna,
Thank you for providing your rental information. To assist you further, we will be coordinating with our San Diego affiliate regarding the charges.
Rest assured, we will keep you informed and provide an update as soon as we receive their response.
Best regards,
HB
==============================
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the extra fees issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
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