Oakwoods Outlet Reviews 63

Absolutely excellent service from start to finish. Peter could not have been more helpful and communication was excellent

Hi James,
I just wanted to thank you for the flooring and all the advice. All arrived well packaged and free from damage. I have never fitted engineered oak flooring before and I must say I am very pleased with the finish and how easy it was to lay - I glued it and laid it as a floating floor on underlay. I have one full pack left but these were planks which I chose not to use.

All I need now is some skirting and a floor mop!

I will be recommending you to all my friends.
Many thanks

Excellent communication from James and fair pricing

Just had delivered earlier today .
Sofa great product great price and great service .
What a team

Peter from Oak Woods Outlet was incredibly helpful and responsive throughout. I was looking for herringbone flooring and he was a fountain of knowledge, and there to update me and answer questions throughout the entire process all the way to ensuring I knew when delivery would be made. Highly recommend and will definitely buy from Oak Woods Outlet again!

Peter has been a great help with superb communication and advice. Peter has been a fantastic help and we really appreciated him taking the time to find a solution.

We have both been impressed by his professionalism and swift responses.We very much appreciated the advice and support.

We are delighted with the product samples and look forward to placing our order very shortly

Absolutely brilliant service from James and the team. Quick, friendly and so easy to deal with.

James Lazar was extremely helpful and patient with all my questions. The floor has arrived and it looks really great, looking forward to seeing it in the property.

A great experience, very helpful, obliging and knowledgeable. Quick to reply to queries on the order and pointing us in the right direction. A big mention to James, thank you for your help. Many thanks.

What a refreshing company to engage with. James was very helpful from beginning to end. There were a couple of damaged items which he resolved with no problem and very swiftly.

All in all highly recommended. In times of increasing AI, it’s makes a change to be able to deal with a person and actually have a number to call.

Thank you so much - highly recommended

Great communication and customer services. So refreshing to be able to speak to a person

Great service, timely delivery and a fantastic product. Very happy.

Very bad quality. Even if you drop a pen on the floor, it gets damaged. Any liquid that you spill, the floor remains with permanent stains. When we got the wood floor, all the plaques were very flexed, they were not firm at all, very very bad quality.

I tried to discuss with the retailer and even if they are very responsive, they won't help you at all. They are always trying to say that it's customers fault and if you want, you can ask for a consultant that would cost around £500. Very bad quality and experience. How could be customers fault when all the plaques were flexed?

You answer here doesn't reflect the reality. The floor is damaged in all rooms, not only in the room where the furniture installer damaged it. Again, same excuses, but the reality is that the wood floor is a very low quality one.

James at Oakwoods Outlet went above and beyond for us. Excellent customer service, fast response time and very willing to change our order when we changed our minds about a part of our order. We will definitely order from Oakwoods again.

Fantastic place to get your floor. We are really happy with the quality of the engineered wood oak flooring that we purchased from Oakwood's Outlet. The customer support was also exceptional. James came to the shop specifically on a weekend to meet us and show us floor samples and he provided very helpful advise. Communication was easy throughout the process! And the price of the floor was significantly lower than other places we have looked at. Would 100% recommend Oakwoods outlet!!

James was very knowledgable and professional. Found a flooring that matched our aesthetic and fitted our budget easily and arranged a prompt delivery!

Managed to get a much cheaper deal on the flooring than at other national and local flooring suppliers who were in many cases charging 50-75% more.

What an amazing company to deal with, and special thanks to James. The communication from James throughout the whole process was outstanding. I will certainly be buying more flooring from this company and will recommend them to all my family and friends.

Supplied us with our amazing herringbone flooring. Great response time, friendly customer service and most of all really competitive pricing. Highly recommend!

I don't normally write reviews as I expect Good service from companies I decide to spend my money with otherwise I take my money elsewhere, however I am making an exception for Oakwood.
I bought my V4 Nordic Beach flooring from Oakwoods Outlet in October 2021. I needed over 100 m2 within a week as the previous supplier I was buying from fell through. They did not have the quantity I needed within the timeframe I needed it for and so without giving me any false hope they told me they will look into what they can do and get back to me. To my amazement, they got back to me within 24 hours and confirmed that they have secured the quantity I needed. The communication between myself and James was amazing. He was spot on with everything he said about the wood from timing between delivery and fitting and aftercare. I bought up to 10% more than I needed and James agreed that as long as the unused boxes remained unopened, they will collect (for a small fee) and refund me for the unused wood which they did within a week of them collecting the wood. James was able to answer all my email enquiries within hours and he even sent me samples of the cleaning materials I need to clean and protect my floor.
Oakwood exceeded my expectations and though I struggle to write reviews (hence the time lapse) I felt this should be an exception.

I can’t praise James highly enough. Despite the chosen flooring being out of stock, James communicated throughout to let us know what was happening. He confirmed when it had arrived in the country so we could confirm our fitter, and on the day of delivery the driver was really helpful. Will be using again and would recommend to anyone.