OANDA - Europe Limited Reviews 

341
TrustScore 5 out of 5

4.8

Old Broad Street 69, Dashwood House, EC2M 1QS London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

OANDA are easily the best broker I have ever worked with. Their app and website are very easy to navigate and use. The main selling point to me was the spread betting accounts which, if you are... See more

Rated 5 out of 5 stars

It was easier to start a forex trading account with Oanda than other forex trading accounts. Customer Service was top. Was not an AI bot, spoke with real person, guided step by step when required ev... See more

Company replied

Rated 1 out of 5 stars

You will regret sooner for trading with Oanda broker. For withdrawal amount crossing beyond £1500/- of your initials deposit through debit card ,although you used, the same method. Red flagged. They... See more

Company replied

Rated 5 out of 5 stars

Brett is very helpful and he was there to help me as we experienced a horrible system glitch where OANDA platform just crashed and it was very very scary as I couldn't close any trade everything was... See more

Company replied


Company details

  1. Finance Broker
  2. Currency Exchange Service
  3. Gold and Silver Trading Company
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

OANDA Europe Limited is a company registered in England number 7110087. It is authorised and regulated by the Financial Conduct Authority, No: 542574. A trusted, regulated broker, OANDA offers competitive spreads on a wide range of CFD markets, including indices, forex, commodities, metals and bonds to residents of the UK, Liechtenstein, Switzerland, Norway and British Overseas Territories.


Contact info

  • Old Broad Street 69, Dashwood House, EC2M 1QS, London, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

341 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(341)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support team

Excellent support team; very reactive and helpful.
Great to be able to trade FX using Trading View.

October 17, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Aurelien

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

My experience with Oanda has been great…

My experience with Oanda has been great as I’ve had constant support and been kept up to date plus had help through deals, information and many other things

And the support is great as I know if in future I need help or am struggling I can message or phone and I will be responded to quickly

October 8, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Cory, thank you for your nice feedback and review!

Rated 5 out of 5 stars

Excellent Services with Accuracy

The service was very accurate and excellent. My account manager Luke Newitt has help me a lot in this process and set up. So the platform will run smoothly without me worrying what to do next. I am very pleased with Oanda services.

October 8, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Thanks for your review, Kimpota, this is really nice feedback. We'll make sure to pass it to Luke :-)
Team OANDA

Rated 5 out of 5 stars

Very pleased with them

Very pleased with them. Highly recommended!

October 3, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Thank you for your review, Hercules :-)
Team OANDA

Rated 5 out of 5 stars

Excellent customer service

A fantastic experience so far with OANDA and in particular Brett Cummings. Excellent customer service from initial account set up - ease of communication, speed of response and knowledge share all superb. Would highly recommend.

October 3, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi P, thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us and Brett!
Team OANDA

Rated 5 out of 5 stars

Good Customer Service

When I encountered an issue with my account, I promptly contacted the customer service centre for assistance. Thankfully, the matter was swiftly resolved, and I was genuinely impressed with the level of service provided. Thanks to Bradley and Brett for their assistance.

September 26, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Thanks for your 5-star review, Wilbert, this is really nice feedback. We'll make sure to pass it on to Brett and Bradley :-)
Team OANDA

Rated 5 out of 5 stars

Great customer service and care.

October 1, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Michael,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Legit and as advertised.

Had the tradingview essentials plan reimbursed as advertised by them. A shout out to Bradley for doing a great job, making sure I understood all the tools and answering all my queries promptly.

September 24, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi RaynoSaur

Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.

Team OANDA

Rated 5 out of 5 stars

Helpful customer service

Been with Oanda for about 4 months now and had no problems. Customer service is actually really helpful when you need them.

September 17, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Lee

Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.

Team OANDA

Rated 5 out of 5 stars

SO IMPRESSED WITH OANDA and CUSTOMER SERVICE

I rarely leave reviews [if ever]... OANDA was recommended to me for my first live acct. The reason I wanted to leave a review was because of the customer service. Bradley Gilbert from Oanda was so patient with me, emails, phonecalls and helped me correct a fundamental issue. I wanted to name him personally as he continued to try and get hold of to make sure my problem was resolved and answer any further questions. Very refreshing in this day and ago of automate customer service bots. Real people at the end of the phone! Great

September 13, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Johnny

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 1 out of 5 stars

You will regret sooner for trading with…

You will regret sooner for trading with Oanda broker. For withdrawal amount crossing beyond £1500/- of your initials deposit through debit card ,although you used, the same method. Red flagged. They ask you to do now by bank transfer. And they charged you £10/- for transfer. Further they could not resolve my currency trade though executed but not running as position on trading view.
If you want you can . But I won't. Hence, closed my account .

August 30, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi

We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.

If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com.

Regards,
Team Oanda

Rated 5 out of 5 stars

The level of patience and expertise…

The level of patience and expertise displayed by the staff whilst setting up OANDA and Trading View was exemplary.
Incredibly helpful and knowledgeable staff explaining solutions to problems navigating and combing the two platforms together.
I am impressed with the level of support and have now made OANDA my main platform for trading.

August 28, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Alan

We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.

Thanks,
Team OANDA

Rated 1 out of 5 stars

Steer clear

If you are reading this then my recommendation is to steer clear of this company. I have had a small trading account with them for a number of years and am now trying to close the account and withdraw my funds. Since my original debit card has expired I have been trying to set up another way to withdraw my money. They are refusing every form of ID that I have supplied. Bank account statement and pictures of my passport are not being accepted. I really am at my wits end.

August 27, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Grant

We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.

If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com.

Regards,
Team Oanda

Rated 5 out of 5 stars

Amazing services

Amazing services, very helpful with any problem you need. All round a very good first broker if you're looking for a overall good broker.

August 23, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Lukas

We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.

Thanks,
Team OANDA

Rated 5 out of 5 stars

One of the great account manager that I…

One of the great account manager that I have ever interacted with.

August 21, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi DK,

Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.

Team OANDA

Rated 5 out of 5 stars

Perfect OANDA

Had a brilliant experience with OANDA, creating a live account is always daunting. Luke Newitt made it a smooth experience and was there every step of the way, couldn’t be more pleased with how things went.

August 19, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Reece

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Excellent and user friendly Broker

Excellent and user friendly Broker. Brett is always helpful and friendly.

August 14, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Aidan

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Needed assistant with understanding…

Needed assistant with understanding leverage thank you to Georgi Denichin made things much clear

August 13, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Humza

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

The customer support from Oanda is by the best!!!

The customer support from Oanda is by far the best I have experienced compared to any other Broker or company. To date not a single support request has been left unresolved and if they cannot solve it immediately, a resolution has always been provided less than 24 hours later. The ability to interact with a real person makes the experience a pleasant one. Excellent!!!

August 7, 2024
Unprompted review
OANDA - Europe Limited logo

Reply from OANDA - Europe Limited

Hi Allan

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

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