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Omaha Steaks Reviews 6,293

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the meats, noting their excellent taste and freshness. Many appreciate the variety of offerings and the convenience for their lifestyle, highlighting that orders are often shipped quickly and arrive on time. The customer service is frequently described as fantastic, with people finding the representatives helpful and efficient in resolving issues. However, some people were dissatisfied with aspects of the delivery service and packaging. Several customers reported receiving orders that were thawed or partially defrosted, with issues like damaged boxes, insufficient dry ice, or delayed deliveries. A few other people also felt that the quality of certain products, like some steaks or specific prepared meals, did not meet their expectations, mentioning toughness or gristle.

What people talk about most

Product

People report positive experiences with product, often praising the quality, freshness, and variety of items... See more

Quality

Clients share positive opinions on quality, with many praising the freshness and taste of the food, often... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise timely deliveries, well-packed... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We get the prime tenderloins, it’s very expensive but you can cut a 2” filet with a fork. The delivery is alway well packed never had an issue been a customer for years. If prices weren’t so high I wo... See more

Company replied

Rated 4 out of 5 stars

As a longtime customer, I was again happy with the quality of the products received. However, I am not happy with the new packaging. In the past, orders were received in an insulated container, pac... See more

Company replied

Rated 5 out of 5 stars

I ordered variety boxes of steaks, pork chops, chicken, hot dogs, meatballs and apple tartlets for each of my sons to celebrate the arrival of spring and Easter. It's a gift they love . They were deli... See more

Company replied

Rated 5 out of 5 stars

Their food has always come fresh and tasty. I purchase all the time around the holidays. My folks enjoy that time, so they don't have to cook before and after the holidays. Plus, depending on a r... See more

Company replied


Company details

  1. Meal Delivery
  2. Butcher Shop
  3. Food Products Supplier
  4. Frozen Food Store
  5. Meat Products Supplier

Written by the company

Omaha Steaks: Trusted by Millions for Premium Meat Delivery For over a century, Omaha Steaks has been America’s most trusted name in premium meat delivery, delivering expertly butchered, hand-cut steaks, gourmet burgers, air-chilled chicken, pork, seafood, and more - direct to your doorstep. Every product is flash-frozen at peak freshness to lock in flavor, tenderness, and quality you can taste. Whether you're grilling at home, hosting a special dinner, sending a gourmet gift, or simply stocking your freezer, Omaha Steaks offers restaurant-quality meals made easy. Our team of fifth-generation butchers and chefs ensures every item meets our high standards - and yours. We proudly back every order with our 100% satisfaction guarantee. Thousands of verified customer reviews on Trustpilot show why Omaha Steaks is the #1 rated online meat delivery service. Choose one-time orders or subscribe for regular deliveries and always be prepared to serve something exceptional. ✅ Over 100 years of butcher experience ✅ Trusted by 5 million+ customers ✅ Rated Excellent on Trustpilot Shop now at https://www.omahasteaks.com/.

Unconditional Guarantee

100% Guarantee Always

Here at Omaha Steaks, we stand behind our products... If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer. When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service. Our Toll-Free phone number is 1-800-228-9872. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgement.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Great quality of food!

Great quality of food!

March 16, 2026
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Reply from Omaha Steaks

That's what we love to hear! Thank you for sharing this wonderful feedback with us.

Rated 5 out of 5 stars

Always professional customer service…

Always professional customer service and always delicious food

March 13, 2026
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Reply from Omaha Steaks

Thank you so much for your kind words! We’re delighted to hear that you consistently enjoy both our professional service and our delicious food. Providing a welcoming experience and high-quality meals is always our top priority, and your feedback truly means a lot to our team. We look forward to serving you again soon!

Rated 1 out of 5 stars

I requested my order be paid in 4…

I requested my order be paid in 4 payments but I was charged the entire total. Even after calling PayPal, the.entire charge still went through.

March 16, 2026
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Reply from Omaha Steaks

We apologize for any inconvenience you may have experienced. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 5 out of 5 stars

Quick service

Quick service. Good tasting product. Would order again.

March 13, 2026
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Reply from Omaha Steaks

That's what we love to hear! Thank you for sharing this positive feedback with us.

Rated 5 out of 5 stars

I was having a problem with placing my…

I was having a problem with placing my order. Had to call Omaha.
Can't tell you how beautiful this woman was!

She helped me (step by step), and my order went through. She had such patience and it was my pleasure to be placed with her.

March 12, 2026
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Reply from Omaha Steaks

Your fantastic feedback has truly made our day and motivates us to continue delivering exceptional products and service!

Rated 1 out of 5 stars

I still have not received my order from…

I still have not received my order from 3/11/26! 10 days today! This is unacceptable- supposed to be sitting in a warehouse due to exceptions! However, we’ve had (3) other deliveries via FED ex as well as Amazon during this time! I understand it’s frozen but if it arrives thawed out, you will be giving me twice the credit! I will never order from Omaha Steaks again if they continue to use UPS!

March 15, 2026
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Reply from Omaha Steaks

We apologize for any inconvenience you may have experienced with your order. Your guaranteed satisfaction is our number one priority. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and be sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 5 out of 5 stars

Perfect and on time

Perfect and on time

March 15, 2026
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Reply from Omaha Steaks

Thank you for taking the time to share your feedback with us. We're thrilled to hear that your order was perfect and arrived on time, as we always strive to provide the best possible experience for our customers. Your 5-star review means a lot to us!

Rated 5 out of 5 stars
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Reply from Omaha Steaks

Thank you so much for letting us know that you found our delivery to be quick! We're always striving to provide fast and reliable service, so it's wonderful to hear that your order arrived promptly. Your satisfaction is important to us!

Rated 5 out of 5 stars

The delivery was as promised and sales…

The delivery was as promised and sales person was top notch.
But the steaks were not up to pair.
As a former butcher in a PRIME SHOP I expected very tender filet mignon, not chewy . Cooked medium rare.
At 77 years old and a Army veteran
(69-71) . I'm a little more experienced in cuts of meat. I know all to well you can't always promise the way meat will cook, but these filet mignon did NOT even come close to be tender.
The number of the deal was 75370RF
Delicious Dinner Bundle

March 12, 2026
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Reply from Omaha Steaks

Thank you for sharing your important feedback and we apologize for any inconvenience you may have experienced. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further

Rated 5 out of 5 stars

I basically order the Filet Mignon…

I basically order the Filet Mignon steaks which are very good. I had one order of steaks that were not satisfactory and received credit for same. the franks, kielbasa are excellent and the hanger steaks I use for so many recipes. Delivery is great. Customer service is fantastic. Prices are a little high but worth it. Will definitely keep ordering. Thx

March 15, 2026
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Reply from Omaha Steaks

Thank you for sharing your valuable feedback!

Rated 4 out of 5 stars

Getting to talk to a real person

Getting to talk to a real person. Delivered on time.

March 11, 2026
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Reply from Omaha Steaks

We’re so glad to hear that you had a great experience with us! Providing this level of service is always our goal and it means a lot to know we met your expectations. Thank you for taking the time to share your feedback and let us know we got it right!

Rated 5 out of 5 stars

My order was correct and it was…

My order was correct and it was delivered without incident.

March 12, 2026
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Reply from Omaha Steaks

Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that your order met your expectations and that you had such a positive experience with us. Your satisfaction is our top priority, and we appreciate your support!

Rated 5 out of 5 stars
Omaha Steaks logo

Reply from Omaha Steaks

Thank you so much for letting us know that you enjoy the quality of our products. We appreciate your feedback and are delighted to hear that our efforts to provide high-quality items have made a positive impression. Your satisfaction means a lot to us!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery - great packaging. Quality products.

March 15, 2026
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Reply from Omaha Steaks

Thank you so much for taking the time to leave us a wonderful 5-star review! We appreciate your feedback and are thrilled to hear that you were satisfied with the delivery, packaging, and products. It means a lot to us to know that our efforts met your expectations and that you had a great experience.

Rated 5 out of 5 stars

My first order was lost

My first order was lost . UPS somehow list it ,but customer service was so good to me they sent out a replacement order and it arrived within a few days.

March 12, 2026
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Reply from Omaha Steaks

We are sorry that your first order was lost, and we understand how disappointing that must have been. However, we are very pleased to hear that you received a 5-star customer service experience from us and that your replacement order arrived as expected. Thank you for giving us the opportunity to make things right!

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