Omni Capital Retail Finance Reviews 

658
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers had a great experience with this company. People frequently praise the helpful staff and professional team members who guide them patiently through every single step of the procedure. Consumers consistently find the online platform and financial options very straightforward, clean, and remarkably easy to navigate. Clients appreciate the clear communication and overall convenience provided during their transactions. However, some customers also noted frustrating difficulties with payment processing errors and unexpected loan application rejections despite having good credit scores. A few people experienced poor communication barriers and unhelpful customer service responses when trying to resolve urgent account or billing questions.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication and helpfulness.... See more

Staff

Consumers find staff to be positive, helpful, and professional across various interactions. Reviewers... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a wide range of outcomes. While... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the quick, simple, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took an interest free loan with Omni Capital Finance for goods from Sheds.co.uk. Paid my deposit and made interest free payments over 4mths since. They adjusted my initial payment to a time to s... See more

Rated 5 out of 5 stars

Very good at sending relevant information in good time. It sounds very easy to i.e. pay our monthly payment, pay more if we wanted to or settle the account if extra money became available to us. This... See more

Company replied

Rated 5 out of 5 stars

I have only positive feedback to give about this company. I took out an interest-free loan as a strategic move to boost my credit score, and it paid off. When unexpected health issues forced me to be... See more

Rated 5 out of 5 stars

From start to finish, the experience was exceptional. The team were professional, friendly, and completely trustworthy throughout. Communication was excellent, the work was completed within the same d... See more

Company replied


4.2

Great

TrustScore 4 out of 5

658 reviews

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4.2

All reviews

(658)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers

I ordered a shed two months ago through shed.co.uk and used their finance company my order was not processed for two weeks on day 14 I cancelled the contract and asked for my deposit back. Omni informed me that I would receive a refund as soon as shed cancelled the credit agreement and confirmed that I had not received the shed. After cancelling the contract I was informed that I should receive a refund within 7 to 10 working days today is day 12 and I still have not received my money this is a joke, I do not recommend using their services, they are simply scammers...

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Easy Way To Finance something you've wanted for a while!

A super easy way to apply for finance and if I read it right you can pay over your direct debit amount if you choose the shorter term loan options as there's no interest agreement! EXCELLENT if you ask me, that way you can get it paid faster If you have the extra money some months! =)

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Dental Treatment- Finance

I was impressed by the simplicity and speed of the finance process for my dental treatment. Setting up the loan online was incredibly straightforward, and the transparency throughout was commendable. Receiving a loan agreement within a day is exceptional service. While I encountered a minor hiccup with the online documents, I was able to resolve it independently.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Rachel Townley was very patient and explained everything clearly. Provided all of the options and listened to my requirements :)

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

From the outset of the call to the end, Shantell’s patient, informative and professional manner put me at ease. I did not feel I was being rushed (sadly often the case these days). She took me through the process, checked my account and then advised on my next steps. All conducted in a patient and friendly manner. She is a real asset to your company - thank you Shantelle!

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

Sorry to tell happen with me with this…

Sorry to tell happen with me with this omni capital fin is a long storey they are charging me for a driving course i never did after they have collect money from me they now come back that am still owing them £2,300? this was like a trap the company is very bad with customer services if you called they never answer they want to rush end up in a big mess they are not reliable to deal with please be care full when involving yourselves with these cruit people after this why asking BPO debit collect to contact me which i have let them know in the first places I want to go to court? I regret my advise to others please if see this company omni capital please run away is a bad financial company the will ruin your life,

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

Sk:n Clinic Gone Bust and Omni taking No Responsbility

I have rang Omni Capital and spoken to various different support line and there is no way for me to stop paying for my loan which will not end until December for a service I am not receiving from Skin Clinic because they have gone bust. There is no protection for the customer and how can they justify this. There is no information on the government website other than “speak to the finance company”. I am now paying £1,800 for a loan/goods that I’m not even receiving. This has caused distress and anxiety as it was a big decision to make to buy this package from our hard earned money and then there are companies like Omni where they don’t even protect you. What a joke, if I ever get into position to buy a package again and if it is through Omni, I will never ever make that mistake again. Please just refund us and have some humanity.

August 2, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry to hear that you’ve been impacted by the collapse of the SK:N Group.

We can see that you have contacted us directly and we have explained the current situation with your loan account. We have emailed you today with some guidance on how to register as a creditor with the Official Receiver.

I understand this may not be the outcome that you were hoping for. We would recommend that you visit the following website, which will give further information for patients during the administration, including how to register as a creditor: https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors.

Rated 1 out of 5 stars

Avoid!!!

I took out a recent loan for treatments at Skn Clinic, the company has now collapsed. I called Omni Capital who clearly didn't care and were incredibly rude!!! No sympathy whatsoever, seems like they knew this was going to happen and protected themselves. Avoid this company!!!!

July 29, 2024
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

We’re sorry to hear that you’ve been impacted by the collapse of the SK:N Group.

We can see that you have contacted us directly and we have explained the current situation with your loan account. We have emailed you today with some guidance on how to register as a creditor with the Official Receiver.

I understand this may not be the outcome that you were hoping for. We would recommend that you visit the following website, which will give further information for patients during the administration, including how to register as a creditor: https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors.

Rated 5 out of 5 stars

All good

I had a good experience with them.
Terms and conditions were very clear, website easy to use and their customer service over has been helpful and polite.

July 31, 2024
Unprompted review

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