One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable throughout the entire journey. Consumers note that advisors are always readily available to answer any questions and patiently explain complex financial steps very clearly. Some people were satisfied with the seamless handling of multiple different services beyond basic mortgages, including comprehensive home insurance and property wills. Reviewers also noted the swift and efficient professional support provided consistently during various remortgages and subsequent property purchases over the years. People genuinely appreciate the dependable guidance that successfully makes first-time house buying completely stress-free and easily manageable.

What people talk about most

Staff

People report positive experiences with staff, highlighting a professional and knowledgeable service from... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

Customer service

Users describe positive interactions with customer service, noting that staff are always available to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage Broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, communication and ease

Having used Niall a few years ago, I went back through him for my latest purchase which completed today. Great experience, communication throughout was exactly what you'd expect. Happy with the service from all the team and will be using again in the not so distant future I'm certain.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very professional would recommend.
Naill was very helpful and informative.
Dealt with an issue regarding a long standing default that hadn’t been removed
Thankyou
Keith

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very pleased with the effort and details which Niall has gone into helping me through a few things. Being fairly new to bits like this Niall has talked me through step by step and has made it clear and precise. Would highly recommend

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Professional, well informed and personable

I can't recommend Niall, Jordan and the team highly enough. They are incredibly knowledgeable, approachable and really take the time to break through all the terminology so that we understood what we were getting. They kept us calm and made the whole process much more manageable. I won't consider anyone else now. Professional, well informed and personable.

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

Informative & Professional

Throughout the whole process, One2one made me feel as I was in safe hands, constantly providing me with updates and ensuring I was happy with moving forward with the mortgage, and any quires and questions that were raised were answered promptly and communicated in a way I could easily understand. Can't recommend the guys enough, made the whole process much easier, and ensured I had the best deal available.

Very honest and happy with the whole experience, would definitely be using these guys again in the future.

December 30, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from one 2…

Absolutely fantastic service from one 2 one, Niall and the team have kept me updated every step of the way and even gone above and beyond during what turned into a difficult personal circumstance for me. Wouldn't use any other mortgage advisor. Thank you so much, I am eternally grateful

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Top class service from start to finish

Top class service from start to finish. Niall and his team has been helping me build a property portfolio with great success. Would highly recommend to anyone looking for help with mortgages.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve brought two properties through One2one during the covid period, I must say the service has been second to none. Mortgage lenders have been very busy in this time but One2one have been very professional in the process.

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely solid.

Absolutely solid.

If you want to take the stress out of the whole experience and get a killer interest rate - this is where you go.

They’re always available, never make you feel like you aren’t getting their full attention.

I’ll be back for more.

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service received sorting out our mortgage and insurance for our new house. Got a great deal on our mortgage and always available to answer any questions. Will definitely use again and would recommend to anyone.

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

100% will go to them again

Brilliant guys to use. Always contactable, found me a great deal and got everything done they said they would.
Will 100% use again and can't thank them enough for all their help.

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

Easy remortgage

Remortgage sorted with minimum fuss and excellent customer service. Friendly and efficient all sorted in a week and would have been quicker if I would have supplied the required documentation straight away.
Digital signing of documents and scanning of supplemental identity documents meant a contact free process from start to finish.
Monthly payment came down which will give us some stability in these uncertain economic times.
Thanks guys.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

They made remortgaging easy

They made remortgaging easy. There was no hassle, they took care of everything. Always returned calls promptly . An efficient company I would highly recommend

June 16, 2020
Unprompted review

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