Oneclickpharmacy Reviews 2,274

I purchased end of Nov & received e-mail to say it had been despatched on the 4th Dec.....still waiting...have emailed more than 6 times, NO REPLY!!!! I am hoping that as I paid via paypal I am able to get my money back??? I now see the website is down..these people are scum!!!!! I hope they have a SHITE Christmas!!!!!

If Trustpilot is committed to ensuring better online shopping experiences for everyone then they should seriously consider reducing the ranking of this company NOW!!!
They have scammed eveyone just before christmas at the peak time. The owners want putting away for a few years.

I purchased a small item last month from them, excellent delivery and service, no problem. Now after spending more money and having no success with receipt of the product, or getting a response after 2 emails, I am now escalating my claim through paypal. Company website as of tonight is unavailable. Very upsetting.

Have been scammed. Ordered two items from this company on 29/11/12 which were said to be in stock. Had email from them on 6/12/12 to says items dispatched and nothing since. Followed the tracking link which said items in my home town 11/12/12 and nothing since. Unable to find phone number on website and no reply to my emails. Smelling a rat, I googled oneclickpharmacy this afternoon and found this site with so many similar stories confirming my worst suspicions..............AVOID,AVOID,AVOID! They are at best a bankrupt company and, at worst, complete scam artists

DONT buy from this company. They take your money and you never receive the item and they never answer emails!!

They take your money quickly but never send your goods their number rings forever and no one answers they claim items in stock then when you email they say out of stock will send in a few days end of story nothing comes Visa very helpful and police

I had used oneclickpharmacy for 18 months and had been very pleased - until a couple of weeks ago when I could see from my online account that my order was stuck in their warehouse. When I tried a dozen times to contact them, unsuccessfully, by phone, email and Live Chat on their website I smelt a rat. This is what a failing company looks like. Shame really but perhaps no surprise. If they are competing on price then if their offerings look too good to be true perhaps that's exactly what they are... I would recommend avoiding this company until some new positive feedback appears on this site.

I placed my order on 21st Nov 2012, they take payment on the 22nd Nov. After two weeks I still hadn't received my dispatch notification so I emailed them. They very quickly responded saying that one of items hadn't yet come into the warehouse but as soon as it did they would dispatch my order. I was also offered the option of having part of my order dispatched straight away while they were waiting for the other item, but as its hard to get hold of any parcels when I'm not in to receive them I opted to wait until my order was complete (How I wish I hadn't now). A week later I was still waiting, and so commenced the continous emailing, making phone calls and trying to use their live chat system. When I didn't get any replies or have my calls answered a quick google bought me here where many people were sharing their experiences which were much the same as mine. My order totalled over £35, and seeing as these were Christmas presents I've since had to fork this out again to replace the ones I haven't received. As I had paid via debit card I thought my money was lost and that was that.
Then I read about the Visa Debit Chargeback scheme. I have just come off the phone from my bank (HSBC) who were extremely helpful, and have informed me that my transaction is covered and I will receive a refund in the next 48-72 hours. They will also start up a dispute against the company for A) advertising that my items were in stock when they weren't, B) not keeping their end of the contract, & C) not informing waiting customers that they had gone out of business.
So unless by some miracle the items turn up I get my money back (if the company prove I have the items, which I obviously don't, they will take the money back out of my account) - although I wouldn't hold my breath on that one.

Has the company gone bust. I am still waiting for an order placed weeks ago. I have tried to contact and emailed but no response. Now I see the website is completely down. I am worried as I paid by debit card through the 'sagepay' on their website - will I get my money back?

Can anyone shed any light on what is happening.

On Saturday 3rd December i spent £78.01 on three items from oneclickpharmacy however the website claimed that all products were in stock. Checked my account on there web site and it showed only 1 item was in stock. I emailed for a refund on the 2 O/S items which was done that (i was happy). But 11 days later and still no giftset for xmas. Pissed off is the word i am thinking of. Tried ringing the customer service department and no answer after 20mins of being on hold. Also emailed the director no reply, even there LIVE ONLINE customer sevice is a load of SHITE!!!! Hope the company has a shit christmas!

Extremely efficient company to deal with - very happy with service I received!!!!

I paid for my order on 15/11, I've now been waiting for delivery for over a month, I've sent several chasing emails over the past 3 weeks and had several LAME replies from OneClick stating that they themselves are awaiting delivery, although the items were (and still are) showing as 'in stock at depot' when I placed my order. In the last email reply received on 06/12, OneClick stated that part of my order would be dispatched that day and a refund could be issued for the remaining items (OneClick online tracking also shows status of part order dispatched on 06/12) I replied stating I'd request a refund if my order was still not received by the following week as I really needed the items I ordered !! I emailed yet again on 13/12 as I hadn't received the items that were supposedly dispatched on 06/12 and no further update regarding delivery of the rest of my order, so I requested the refund. I'd been receiving responses to my emails the same or next day, but needless to say I've not yet had any response to my email and refund request sent on 13/12 to: support@oneclickpharmacy.co.uk, notice@oneclickpharmacy.co.uk, orders@oneclickpharmacy.co.uk - so I've filed a dispute direct with Paypal, I'll be escalating it asap. I've never had to wait so long for ANY internet order in the 10 years that I've been shopping online. TIMEWASTERS - POSSIBLE SCAM OR BANKRUPT ?! DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THEM. GO SEARCH WEB FOR 'ONECLICK REFUND' AND READ THE COUNTLESS COMPLAINTS. (Edit: To add insult to injury, after posting this review I received a blank 'happy birthday' email from the one and only OneCRAP ~ they sure know how to keep their customers happy.)

DO NOT USE THIS COMPANY - IT LOOKS LIKE A SCAM, OR HAVE THEY GONE UNDER? NOT SURE. THE GOODS I ORDERED OVER A COUPLE OF WEEKS AGO HAVEN'T ARRIVED AND THEY DO NOT RESPOND TO ANY EMAILS OR PHONE CALLS. I HAVE OPENED A DISPUTE WITH PAYPAL.

Ordered a new bed for my cat on 28/11/2012, after a week I checked the website order tracking to find my item hasn't been dispatched, checked the website to see that the item is in stock, so sent an email enquiring as to where my item was?
The next day I received an email back to say the item is due in stock in the next 1-4 days and will be sent straight away. Another week on, still no item has arrived, but is still showing as in stock on the website! I've sent two more emails since with no response. It's now three weeks since I ordered the item and it still hasn't arrived. Nobody is answering on the phone or on the online 'help' system! Beginning to think they must have gone bust.
I have opened a dispute on paypal and want to try and get my money back. Will not be using again!!

I ordered an item on the 5th December (13 days ago), at the time and even today, the item is showing as "in stock".
Like others, I've still had no sight of my order, despite their stated expectation to ship within 24 hours (and apparently notify you if it's going to take any longer, which hasn't happened). On my account the order has shown as "awaiting picking" since the order was placed.
I have contacted them via email 3 times. According to their website they aim to respond within 12 hours. Well, my first email was sent on the 10th (8 days ago) and last time was 2 days ago. Still no response.
I managed to find a phone number in the small print on the website but am currently on hold and doubt I will get through to anyone, I'm probably just throwing more money and time down the toilet!
The lack of any communication is ridiculous, is the warehouse manned by machines? Does anyone actually work at this place?
I would not shop here again and would NOT recommend you use this site!

ordered items on internet no problems there, paid for items, no problem but at no point did they say that some of my order was out of stock, if at some point before placing my order this was mentioned I would not have placed my order, as items needed for fish tank. I had to e-mail them to find where my order was and when I could expect it. It eventually arrived a month after I had ordered them.

My order was placed on 28.11.12 and payment taken from my card. After a few days of not hearing I emailed asking when I might expect to receive my order and I received a reply very quickly to say it was out of stock and offering me a refund. I emailed back asking when the stock was expected and was then told it was it was now in stock and had been despatched (so I didn't ask for refund - damn it)!

I waited and waited and on checking the tracking id, saw that my item was apparently in my home town where it has been sat ever since. Despite several emails and unsuccesful telephone calls there has been no response from the company. I have just contacted my card provider and they have told me that if I have still not received the item by 28.12.12 they can try to get me a refund. Sadly, the item I ordered was a birthday gift, and the the birthday was last Friday so it looks like I will have to fork out for another present. I wonder if they really did win a LTSB Enterprise award this year - if they did, LTSB clearly didn't look at the accounts!

Ordered on 3rd December 2012. Paid in full with PayPal. Order showing as not picked or paid. 4 emails ignored by OCP. Started a dispute with PayPal but still no order. Do Not BUY from this company.

Good product / as described, attractively priced and offer codes received for future orders. However, the order confirmation email on 11/11/12 said 'We aim to process and despatch all orders within 24 hours of receiving them' but it wasn't until 16/11/12 that I had a notification saying the order had actually been dispatched. I then received it a few days later. It wasn't urgent so no harm done but I certainly wasn't expecting to wait a week for my goods.

Ordered on 29th November 2012. Paid in full. Order still showing as not picked yet. Had I known I would have ordered elsewhere. 3 emails ignored by OCP. Surely trading standards are aware of them already???