We have been unable to find Johnsons Foaming Handwash (for children) for months so after a google search I stumbled upon OCP. Other sites listed the product but with no stock. I ordered several to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Oneclick's prices must surely be unbeatable. Delivery is a little slow but that's a small price to pay and can be taken into account when ordering. I've also found that if you have a query, you get... See more
ordered items on internet no problems there, paid for items, no problem but at no point did they say that some of my order was out of stock, if at some point before placing my order this was mentioned... See more
I only purchase 3 packs of nanny bags for my little baby. The product was ok, but i was awaiting too long for my delivery. I live in Greece, i order the product 18/11 and i received after 2 weeks. N... See more
Company details
Information provided by various external sources
UK's cheapest, biggest and most comprehensive internet Pharmacy with over 30,000 Health, Electrical, Pet and beauty products at up to 90% off high street prices!
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE
I recently placed an order on 30th November - some 16 days ago. A notification email regarding my order was received.
To date, nothing has arrived and all mechanisms of chasing this order up (email to support) have been ignored.
Total waste of time - I for one will never use this place again and I suggest likewise from others.
too many days delay....
I only purchase 3 packs of nanny bags for my little baby. The product was ok, but i was awaiting too long for my delivery. I live in Greece, i order the product 18/11 and i received after 2 weeks. Nevertheless, i would buy again from the store, as i believe that this delay was due to the fact that the product was out of stock, as they claimed and also, the goods are cheaper than Greece and it is worth buying from onecleckpharmacy :-)
THE WORST ONLINE COMPANY I HAVE EVER USED
I ordered my item 13 days ago, they have taken my money, yet I have received nothing and have not had an email confirming my item has been dispatched. I have sent them several emails and I have not bothered to respond to me despite their webistie stating they will respond within 12 hours.
AVOID THIS COMPANY THEY WILL QUITE HAPPILY TAKE YOUR MONEY BUT WILL NOT SEND YOU THE GOODS!!!
I will be contacting trading standards and advertising standards authority.
AVOID LIKE THE PLAGUE - This Company is a joke
Ordered goods 10 days ago using PayPal, over £35 so qualified for free delivery. Got a response within a couple of hours asking for an additional £7 for delivery. I immediately responded asking for a refund as I was not willing to pay this.
Despite several emails & SPENDING OVER 3 HRS ATTEMPTING TO GET THROUGH ON THE PHONE they have not responded. I have now had to make a claim from PayPal, but won't get money back from them until near end of December at the earliest.
I am going to make a complaint to Trading Standards, and the Advertising Standards Authority (about false claims on their Web Site stating emails answered within 12 Hrs, Ha Ha).
what is happening to my ordered item from one click pharmacy
I ordered for a product on Tuesday the 4th December 2012 and am yet to receive the item. Is one click pharmacy a scam or what?
Good service, great prices
Easy to use website, good prices, goods arrived quickly and well packed. Happy to recommend and will use again.
Have One Click Pharmacy gone BUST?
Ordered on 16 Nov and when checked with them they managed to send one of the seven bottles ordered with the others marked to follow.
Since then I have been unable to get a response from ANY department, or indeed managed to get them to answer the phone (it costs me extra to dial an 0844 number so can not afford to continue racking up phone bills whilst I am kept hanging on for 5 or 10 minutes to no avail!)
Just experimented on their web site and it says my item is "In Stock", however the on line payment basket does not work at all, even with other products the order page will not load (HAS THE ORDER SYSTEM BEEN TAKEN DOWN FROM THE WEB SITE?).
I AM NOW WONDERING IF THEY HAVE ACTUALLY GONE OUT OF BUSINESS?
careless
If a client orders something and it is´nt in stock the company should inform that client inmediately and not after sending an e-mail with the question ´when can I receive my goods`.
Good efficient service.
Have used Oneclickpharmacy a couple of times now and they have been really fast and efficient. They're well priced too. Well packaged items. All in all I would recommend them.
Please AVOID very very poor
I ordered an item from this disaster company 10 days ago to get my item delivered 1st class and until now not received anything from them. The most annoying thing is they never answer your calls or emails,called and waited for hours and sent maybe 20 emails to all department and not even got any repone. This is the first time happens in my life that i'm stuck and dont know what to do. i'm soo angry and will never ever use this oneclickpharmacy, I dont know how this company sells medicines
I DO NOT RECOMMEND THIS COMPANY AT ALL
Very poor
Ordered and paid for products 3 weeks ago, when asking 2 weeks ago where they were I was sent an email saying that they would be with me shortly, since then I have sent 3 emails, one being to the "complaints" department, I have had no response and am still none the wiser to when I will be receiving my delivery. I will never ever use this site or company again.
ONE CLICK TO NOTHING! 3
Still getting 7.1?
Still trading on Amazon?
Apalling Service!
Ordered an item for my dog in Novmber. They took payment via PayPal straight away. I had not received the item 10 days later. I sent an email and received a reply advising the item was out of stock and should be arriving shortly. A week later I had not heard anything and sent another email requesting that I cancel the order and asked for a refund. Since then I have not received any further contact! I have sent 3 further emails made numerous calls waiting on hold for over an hour at a time with still no answer other than "sorry for the delay all of our operators are currently busy please hold the line and we will answer your call as soon as possible"! Really? Worst online company that I have dealt with. I will now have to raise a dispute via PayPal. Cheap price cheaper service!!!
Goods not available elsewhere delivered reasonably promptly - suits me
We have been unable to find Johnsons Foaming Handwash (for children) for months so after a google search I stumbled upon OCP. Other sites listed the product but with no stock.
I ordered several to keep some in reserve and I didn't have to wait too long for delivery (can't remember how long it took but didn't need to chase the order).
EXCELLENT RESPONSE TO MY ORDER, PRODUCTS DELIVERED PROMPTLY & FAR CHEAPER THAN AVAILABLE ELSEWHERE
Shocked to see so many bad reviews for this company. Placed my first order without having seen the reviews and got precisely what I ordered in good time and at the best price I have EVER paid. If I was just lucky, it's the first time ever but I will repeat my order in three months and hope for the same luck.
BAD!
Ordered some crutches, the website clearly stated FREE delivery on orders over £35 i think it was and in the UK .... crutches were nearly £40 and im definately in the UK. Order wnt thru then few days later received an email saying they were having to charge me for carriage as the goods were over the size allowance on delivery. I went spare , cheeky gits!! Told em to cancel my order , refund me and i would contact Trading Standards . Heard nothing for couple of days ( i even complained on the site an no reply ) then got an email saying they would let it go this time ... cheeky b******s!! Couldnt believe their cheek! Received my crutches .. would have proper kicked off had i not needed them! disgusting service , even worse they wanted feedback lol. Will never use them again , even tho theyve offered me free delivery next time lol CRAP!
AVOID...absolute joke of a company...
I ordered supplements for my dog..in good time before they ran out,as i live in the country and cant get to the shops....they have well ran out now!!! no answer to my numerous emails..tried there online help service...thats a joke...and as for tying to get an answer on the phone...am i sick of hearing ' I'm sorry ' etc.... will just have to order them from elsewhere and take the financial hit....lesson learned..NEVER USE THIS COMPANY... I just wish i had read these reviews first..
Poor customer service
Ordered two items from this company but only one was delivered. Contacted oneclickpharmacy who replied within 24 hours and said they would send missing item as a priority (26th nov). Today's date is the 12th dec and i am still waiting on delivery!!!
Good product, terrible customer service!
After ordering and paying for a product which was shown as in stock on the website, I waited over 2 weeks with no product! I emailed the company and was told the product was in "high demand" and had run out. A perfume from 1932 with the smell only a mother would wear? (I once sprayed it on my brothers pillow as a prank, it was a good one). I waited a further few weeks before finally receiving my product. It was for a birthday present, turned out to be a very belated birthday gift after all.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








