Trade Power Tools Direct Reviews 

249
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Plumb Tools Direct , through Amazon. Don’t deal with them they are totally dishonest. I returned an item to them for refund, they told the Post Office not to deliver the return to them, so they have... See more

Rated 1 out of 5 stars

I buy online every day most items are delivered the next day, some 2 days never any longer than 3 days but I ordered with you on the 19/3/2012 and 9 days later have not even go a delivery date.... See more

Company replied

Rated 1 out of 5 stars

I would put 0 stars, but unfortunately this is not possible. I paid for express delivery because I urgently needed the product, but they waited 11 days before sending it. As a result, I paid more whe... See more

Rated 1 out of 5 stars

I spent £299.99 on a Milwaukee impact driver with 2 batteries and a charger. The charging system was defective. I returned the item asking for a refund, which is my legal right as a consumer. They hav... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Trade Power Tools Direct is a family run business established over 12 years ago and our family has been in retail for 30 years, so we have strong foundations of customer care and satisfaction. We have seen year on year of successful growth and are fast becoming one of the leading Power and Hand Tool sellers within the UK. Located in the South West, we have recently moved into our new unit to service the needs of our Internet customers which has grown rapidly with the high volume of demand for our power tools from the e-commerce market. Trade Power Tools Direct distribute across the mainland U.K. The company has grown with a very fast moving power tool market and have formed links with some of the best known brands. Trade Power Tools Direct have embraced new technology and our new e-commerce website which continues to grow and we have added some very functional ideas: integrated Pay Pal for ease and secure payments and floating navigation bars for faster product retrieval. All have been implemented to make your use of the Internet a simple and safe one. Hope this gives you an insight into how Trade Power Tools Direct works We would like to take this opportunity to thank you for buying from Trade Power Tools Direct.


Contact info

1.1

Bad

TrustScore 1 out of 5

249 reviews

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1.1

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(249)

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Rated 3 out of 5 stars

Like product, poor delivery!

The purchasing experience was simply as was the price. However, the delivery experience was very poor. I had to wait nearly 10 days for the product to turn up. That's not really acceptable for such a small item as a making battery. I nearly wentout and brought from another supplier. I'm likely to use power tools again but not for urgent purchases.

November 21, 2014
Unprompted review
Rated 5 out of 5 stars

Very good value

Found the company very helpful even though I had to tel. to remind them to send the items. I think that this my fault not theirs because I ordered another item and then changed my mind.
I will use the firm again.

November 14, 2014
Unprompted review
Rated 5 out of 5 stars

Best Service Ever

I ordered and the process was easier than any other site I have used. The goods were delivered the next day for a standard delivery charge, could not have been better service, even if i went into a store.

November 12, 2014
Unprompted review
Rated 1 out of 5 stars

Shambles So so so dissapointed with my first time buying with online power tools

My first experience with online power tools ,I must say was a total shambles .I made. My purchase and was told would be here within 3 days ,9 days later still no power tools after e-mails to say that they had been dispatched and confirmation of orders and payment.
Phoned online power tools to say that my order still hadn't arrived .They phoned back to say it left there depot last Thursday morning the 30th and they didnt know where it is (DPD) are the couriers .
They said they will dispatch a new order .
The point being I needed the tools for a very important job and had to borrow tools to get the job done.I had been told that online power tools were the the best,obviously not . So dissapointing

November 6, 2014
Unprompted review
Rated 5 out of 5 stars

Customer Satisfaction is Their Priority

Going the extra mile to deliver the goods on time is something I must appriciate. I had a phone call from the company saying that there could be a delay with my delivery and how would that affect me as a customer. Unfortunately I needed the items to be delivered before the weekend and couldn't accept any delays. They used their own van and send it to do 300 miles long trip on Friday afternoon to deliver my order. I'm feeling very greatful.

October 3, 2014
Unprompted review
Rated 3 out of 5 stars

Special offer price attracted me however......

Made my purchase on line 7th August for which I received an acknowledgement. After 5 days of silence I received confirmation of despatch on 12th August. The 'not knowing' was a little frustrating. Therefore I can only give 3 stars for poor service through lack of communication.

August 16, 2014
Unprompted review
Rated 5 out of 5 stars

Very good service

I order my choice, Makita impact driver and was kept informed at all times when it would arrive .they gave me a 1 hour slot and it came with in that slot.
Cant ask for more. Oh the price was very competitive.

August 1, 2014
Unprompted review

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