It was absolutly incredible! Even though weve been at the last row, it was almost as ecxiting as floor tickets. Maybe we were far away, but you guys made sure thay every one in every seat could enjoy... See more
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See what reviewers are saying
I have bought 4 tickets to celine dion. I can't see the tickets on my page after it got canceled, but I haven't got my money back, they have been difficult to get in touch with Now it's just to see... See more
The event was rescheduled from 2020 to 2022 and also the venue changed. First asked for a refund, but got the answer that the tickets were not refundable, but heard that some people had gotten refunds... See more
Bad service, bad custommer support. If a concert is delayed multiple times they won't refund the ticket. Prices are also higher than other places - if you want to purchase a ticket, they are not the p... See more
Company details
Information provided by various external sources
Premium Tickets for Concerts, Football, Comedy, Theatre and all other Events Worldwide. Buy Safe & Secure with Onlineticketshop! 100% Guaranteed!
Contact info
Bornholmstraat 82, 9723AZ, Groningen, Netherlands
- +31502011520
- info@onlineticketshop.nl
- www.onlineticketsshop.com
3.1
Average
1K reviews
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Reply from Onlineticketshop
Dear Nhung,
Thank you for your positive review.
We are really glad that you liked our website and that you are satisfied with our service!
We hope to see you soon again!
Greetings,
Maria
Team Onlineticketshop
Excellent!!!
Excellent!!!! Very efficient. I will recommend it to my friends... thanks a lot. I can’t wait to watch westlife again on live... 😊😊😊
April 30, 2019
Unprompted review
Reply from Onlineticketshop
Dear Irish,
thank you very much for your time and your positive review!
We are glad that you are happy with our services and we wish you a lot of fun at Westlife!
Have a nice day!
Maria
Team Onlineticketshop
Very expensive
Very expensive - 40% more expensive than other stores. Strange mix of language and a lot other of strange signals that tells you this is a fake site. I hope 🤞 I can use my tickets 🎫 Unfortunately I have to live with the uncertainty until the concert.
Annoy me and regret my purchase
April 13, 2019
Unprompted review
Reply from Onlineticketshop
Dear customer,
Thank you for your review.
I understand your concern about the price difference. However due to the fact that we are a re-seller of tickets, the price we are asking for a ticket is more expensive than is being mentioned on the website itselfs.
The strange mix of language is something we are working on right now. We are translating all the e-mails and all website to make sure everything works properly in the future in your own language. We do our very best to make sure everything is clear to our customers and we don't want to mislead them.
Taking a further look in our system, I can tell you bought tickets for the concert of Volbeat at our website. I can assure you that the tickets you received from us, are 100% valid and will give you access to the concert. There will be no uncertainties about you not be able to attend the concert.
I hope this information give you a better insight in how our company works.
I wish you a nice day.
Best regards,
David
Team Onlineticketshop
--
Kære kunde,
Tak for din anmeldelse.
Jeg forstår din bekymring over prisforskellen. Men på grund af det faktum, at vi er en sælger af billetter, er prisen, vi beder om en billet, dyrere end det, der nævnes på selve hjemmesiden.
Den mærkelige blanding af sprog er noget, vi arbejder på lige nu. Vi oversætter alle e-mails og hele hjemmesiden for at sikre, at alt fungerer korrekt i fremtiden på dit eget sprog. Vi gør vores allerbedste for at sikre, at alt er klart for vores kunder, og vi ønsker ikke at vildlede dem.
Hvis du kigger i vores system, kan jeg fortælle dig købt billetter til koncerten hos Volbeat på vores hjemmeside. Jeg kan forsikre Dem om, at de billetter, du har modtaget fra os, er 100% gyldige og giver dig adgang til koncerten. Der er ingen usikkerhed om, at du ikke kan deltage i koncerten.
Jeg håber, at disse oplysninger giver dig et bedre indblik i, hvordan vores virksomhed fungerer.
Jeg ønsker dig en god dag.
Med venlig hilsen,
David
Team Onlineticketshop
Such excellent service and very…
Such excellent service and very friendly staff. I recommend them 100%.
April 4, 2019
Unprompted review
Reply from Onlineticketshop
Dear Michael,
Thank you for your time and your positive review.
This type of comment make us very proud and motivate us to always offer a very good service.
Have a nice day!
Regards,
Chloé
Team Onlineticketshop
Helpful refund
I recently purchased tickets for the incorrect concert on online ticket shop. I immediately contacted the customer service on what’s App.
I was immediately contacted by them and they were able to sort out the issue in no time! I am very grateful to the helpful staff who have helped me greatly! Thank you!
April 4, 2019
Unprompted review
Reply from Onlineticketshop
Dear Remi,
Thank you for your time and your positive review.
Thank you very much for this very laudatory comment from you.
We will strive to maintain the quality of our service to be able to satisfy you during your next visit to us.
See you soon! ;-)
Regards,
Chloé
Team Onlineticketshop
Efficient purchase
It took only 3-4 minutes to purchase the tickets to BTS in June and the tickets were immediately available for downloading. I hope it will be same great experience and service in Paris when we will arrive to the concert :) Thank you!
March 12, 2019
Unprompted review
Reply from Onlineticketshop
Dear Lince,
Thank you for your time and for your positive comment.
This makes us very happy and motivates us to always provide a good service.
Enjoy the concert of BTS!
Regards,
Chloe
Team Onlineticketshop
Sharks
Sharks! I did not pay attention when I googled for the Smashing Pumpkins concert coming up in Norway this spring. Norway is the most expensive country in the world but still - if I had paid attention and purchased the ticket on "Ticketmaster.no" which I normally do, I would have paid 25% less (icluding 40 kr in purchase fee) for my 3 tickets. 25% profit on top of the Ticketmaster price is outragous!
STAY AWAY FROM THESE SHARKS!
March 4, 2019
Unprompted review
Reply from Onlineticketshop
Dear Bjorn,
Thank you for your time and your feedback.
As you said, you did not pay attention, because is written overall in our website that we are reseller.
Under theprice we ask there is the face value and furthermore before you can process your payment you agree with the terms and conditions in which the difference in price is explained again.
Not everybody as the time to stand in the line to buy the tickets for the concert, therefore we do it for them, asking en extra for it. And we make it visible so you can freely decide if the price is worth for you or not.
We hope that this clarify the situation and we wish you a lot of fun to the concert!
Regards,
Maria
Team Onlineticketshop
overpriced and very very time-consuming
this a fraud. This is not a real box-office ticketsale. This got to be close to a criminal offense - fictive people buying tickets for popular events and then selling them overpriced. You have to spend time reading through their conditions when shopping, to realize that your own name is not on the ticket, the actual pricing has nothing to do with the actual price on the ticket etc. This is not for impulsive buyer who just want to buy a ticket for a concert. This is so time-consuming.
February 22, 2019
Unprompted review
Reply from Onlineticketshop
Dear Mads,
Thank you for your time and your review.
I would like to underline the concept of Fraud. Fraud is when you buy something and you do not receive the product. But according to the system you have received the tickets and also downloaded them.
All the information that you apparently found out after you bought the tickets are available on our website: https://www.onlineticketsshop.com/faq
Regarding the price while you are ordering the tickets under the price we ask there is the original price, always. In this way we let you free to make your own choise if the event is for you worth the price.
Regarding the "impulsive buyer" allow me to kindly advice you to always read terms and conditions, because also on the official webiste, for exemple there is no refund policy for the tickets. Take your time, reading is the power!
Kind regards,
Maria
Team Onlineticketshop
onlineticketshop and onlineticketsshop uses fraudulent selling tactics and act in bad faith
onlineticketshop and onlineticketsshop uses fraudulent selling tactics and act in bad faith.
They use fraudulent selling tactics because:
1) they manipulate the seats map to scam you into buying high price tickets under the optical illusion that you are buying seats for a good seating place
2) They use different websites because of the clients that expose their scams such as Online Ticket Shop or Online Tickets Shop
3) They also act in bad faith. Immediately after buying on the website, I found out the fraudulent behaviour and requested that the transaction did not go forward. They shielded into legalish talk
4) hours after I requested for the transaction not to go forward they sent me the "tickets". The time of acquisition was hours after my emails and their own reply. So they could have canceled the whole thing but they preferred to hurry and buy the tickets because of my complaints.
February 19, 2019
Unprompted review
Reply from Onlineticketshop
Dear Bernardo,
I do not really understand your remark about manipulating the seating map. The seating map on our website is the same seating map as the seating map of the organization of the event.
The only reason why we have several websites is because we want to serve all our customers in his or her language.
Furthermore, we did not cancel your order and refund your money because after your payment is successful you can not cancel your order anymore, this is also in our general terms and conditions which you agreed on when purchasing the tickets.
In final, you received your tickets because you ordered them.
I wish you a lot of fun at the concert of Ennio Morricone!
Kind regards,
Lotte
Team Onlineticketshop
I purchased my Andrea Bocelli tickets 2…
I purchased my Andrea Bocelli tickets 2 weeks ago and I happily received them today. Was a bit worried for not receiving within 24 hrs...
The customer service was awesome.
Will definitely buy ticket from u guys again.
Thanks
Ebrahima from Cape Town
February 17, 2019
Unprompted review
Reply from Onlineticketshop
Dear Ebrahim,
We would like to thank you for your time and positive review.
We are really glad to hear that you had a nice experience with us and we hope that you are going to we hope you will renew soon!
Have a nice day !
Regards,
Maria
Team Onlineticketshop
Communication in Dutch?
My tickets and invoice arrived in Dutch. I speak English. I cant find a place to change the language.
February 12, 2019
Unprompted review
Reply from Onlineticketshop
Dear Liza,
Thank you for your feedback.
At the bottom of the page you can select the country and the language will be change automatically.
I hope this information will be helpful!
Have a nice day and enjoy the concert!
Kind Regards,
Maria
Team Onlineticketshop
Good day
Good day. Please note my tickets are showing a different person's name. Mr Gabriel Boutin? And I paid more than that for the tickets?
February 5, 2019
Unprompted review
Reply from Onlineticketshop
Dear Karen,
Thank you for your feedback.
I understand your question and I would like to give you an explanation about the name and price.
For the event for which you have ordered tickets, we are aware of all the conditions requested by the entrance. There is no need to personalize the tickets. The name on the tickets is not relevant for the validity, only the barcode is relevant. You can also sell your ticket last-minute when you are no longer able to attend the event. The name that is visible on the ticket is the name that we have used to buy the ticket for you, since as you know, we are reseller of tickets.
To determine the pricing, our sales department looks at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand. Transparency is our top priority and therefore the original price is mentioned on our website under our price. You can make a good decision yourself whether the ticket is worth the requested amount for you.
Do you wish to know more? In our Terms and Conditions - with which you have agreed while placing your booking - the price difference is explained again. If you wish, you can find it again here:
http://www.onlineticketsshop.com/about-us/terms-conditions
I hope I have informed you sufficiently and I wish you a nice day!
Enjoy the concert!
Regards,
Maria
Team Onlineticketshop
I was not sure whether I should buy Ed…
I was not sure whether I should buy Ed Sheeran tickets through this page due to the number of low ratings and bad comments but I went for it since it was my girlfriends birthday and tickets went officially on regular sale like 2 weeks afterwards.
Tickets came on my name with no problem whatsoever, I was informed about every step to a degree it wasn’t even necessary (but it was welcomed). I sent 2 emails to them, first was answered within 16 minutes, second within hour and half, both to my satisfaction.
Not only that I would recommend, it was one of the best customer service. My experience is related to buying tickets before they went on sale, maybe it is different if you buy reselled tickets close to the date of event (name on the tickets) but the level of support should not be any different.
February 1, 2019
Unprompted review
Reply from Onlineticketshop
Dear Adam,
Thank you very much for this very laudatory comment from you.
We will strive to maintain the quality of our service to be able to satisfy you during your next visit to us.
See you soon! ;-)
Regards,
Chloe
Team Onlineticketshop
This is bad there is another name on…
This is bad there is another name on the ticket i receaved
the name on the ticket is
Phillip Jensen my name is
Ruth Rasmussen
December 26, 2018
Unprompted review
Reply from Onlineticketshop
Dear Ruth,
I understand your concern regarding the name on your ticket and I would like to give you an explanation about the personalization of a ticket.
For some events personalization is required by the organization of the event: this means that the name on the ticket needs to be the same on the ID card of the person going to the event. For the concert of the Eagles, personalization is not required: this means that the name on the ticket is not relevant, only the barcode is important. In this case, this ticket can be used also from a third person, in case at the last minute you can not attend the event. The name that is visible on the ticket is the one that we have used to purchase the ticket for our customers. I checked your order and everything is fine with it. You can go to the concert without receiving any problems :) So I wish you a lot of fun at the concert of the Eagles.
Kind regards,
Juul
Team Onlineticketshop
Overpriced tickets
Overpriced tickets, wrong name and in general really bad service. 😞😞😞😞😞 WILL NEVER EVER MAKE THE SAME MISTAKE AGAIN. STAY AWAY FROM THEM!!!
December 13, 2018
Unprompted review
Reply from Onlineticketshop
Dear Maj-Britt,
I understand your question and I would like to give you an valid explaination, but to give you this explaination it would be very helpfull to have your reference number of your order. I tried to look up your order by using your name but I could not find your order. Can you provide me your reference number or the email address you used for ordering the tickets? You can also send this more personally to our own email address: info@onlineticketshop.nl. Thanks a lot in advance.
Kind regards,
Juul
Team Onlineticketshop
Payed overprice for the tickets hope they can be used
Payed overprice for the tickets, and there is another name on the ticket.. I hope they're valid enough as it is meant for a gift. Thought the company was official, but they're obviously a scam and won't refund the tickets if you've looked at them. I guess I'll have to wait until june to see if the tickets are legit.. Does anyone have any experience with actuall using the tickets provided by this company?
December 12, 2018
Unprompted review
Reply from Onlineticketshop
Dear Karen,
I understand your question and I would like to give you an explanation about the name and price.
For the event for which you have ordered tickets, we are aware of all the conditions requested by the entrance. There is no need to personalize the tickets. The name on the tickets is not relevant for the validity, only the barcode is relevant. You can also sell your ticket last-minute when you are no longer able to attend the event. The name that is visible on the ticket is the name that we have used to buy the ticket for you, since as you know, we are reseller of tickets.
To determine the pricing, our sales department looks at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand. Transparency is our top priority and therefore the original price is mentioned on our website under our price. You can make a good decision yourself whether the ticket is worth the requested amount for you.
Do you wish to know more? In our Terms and Conditions - with which you have agreed while placing your booking - the price difference is explained again. If you wish, you can find it again here: http://www.onlineticketsshop.com/terms-conditions
I wish you a great event!
Kind regards,
Team Onlineticketshop
They prey on people by selling tickets…
They prey on people by selling tickets before the release date of concerts for double the price through facebook ads, where it is easy to overlook the overcharge. My friend believed he was buying official tickets- They also wont refund you your money, even if they havent bought the tickets yet as they are not on sale.
Apart from this it is illegal to resell tickets in Denmark above they original price. i will be reporting them to the police.
STAY AWAY FROM THIS SERVICE
December 12, 2018
Unprompted review
Reply from Onlineticketshop
Dear Kent,
Thank you for your feedback.
The information you have are incorrect, we do not "pray people by selling tickets" because we only by from the official point of sale and not from individual people.
We say overall our website that we are reseller, also in the FAQ and in the Terms and Conditions and is the responsibility of the customer to read all the information and our conditions before buying tickets with us, in those is also explained the non refund policy.
We are not based in Denmark, we are under the dutch legislation, but you are free to report us to the police and we will provide all the necessary information.
Have a nice day!
Maria
Team Onlineticketshop
Why have you changed the price
Why have you changed the price? on the ticket standing Dkr 850 pr. pers. but i pay Dkr. 1.098,-pr. pers.?
December 6, 2018
Unprompted review
Reply from Onlineticketshop
Dear Anette,
Thank you for your message.
We did not change the price. We are a reseller and base our prices on the demand for tickets and their current availability. Our prices can therefore fluctuate and may be higher or lower than the original price. We consider transparency to be very important, which is why we always state the original price of the tickets alongside our own prices. We don't like hidden costs and that's why the price shown is the price you pay.
More questions? Send us an e-mail or contact one member of our staff by telephone on +31 50 2011520 (Mon - Fri 09.00 AM- 09.00 PM and Sat 3:00 PM - 9:00 PM).
I wish you a great event!
Regards,
Maria
Team Onlineticketshop
When will we recive our correct…
When will we recive our correct tickets. And why have you changed the price?
November 20, 2018
Unprompted review
Nice cst service
I was a bit sceptical at first because my tickets didn't arrive instantly. After I e-mailed the support team they replied after 24hrs and in a few days my tickets were sent without any issues.
November 2, 2018
Unprompted review
Reply from Onlineticketshop
Dear Roli,
Thank you for your positive review.
We are really glad that you liked our website and that you are satisfied with our service!
Enjoy the concert!
Greetings,
Anna
Team Onlineticketshop
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