It was absolutly incredible! Even though weve been at the last row, it was almost as ecxiting as floor tickets. Maybe we were far away, but you guys made sure thay every one in every seat could enjoy... See more
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See what reviewers are saying
I have bought 4 tickets to celine dion. I can't see the tickets on my page after it got canceled, but I haven't got my money back, they have been difficult to get in touch with Now it's just to see... See more
The event was rescheduled from 2020 to 2022 and also the venue changed. First asked for a refund, but got the answer that the tickets were not refundable, but heard that some people had gotten refunds... See more
Bad service, bad custommer support. If a concert is delayed multiple times they won't refund the ticket. Prices are also higher than other places - if you want to purchase a ticket, they are not the p... See more
Company details
Information provided by various external sources
Premium Tickets for Concerts, Football, Comedy, Theatre and all other Events Worldwide. Buy Safe & Secure with Onlineticketshop! 100% Guaranteed!
Contact info
Bornholmstraat 82, 9723AZ, Groningen, Netherlands
- +31502011520
- info@onlineticketshop.nl
- www.onlineticketsshop.com
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was fast and easy to use
It was fast and easy. No problem with it.
November 2, 2018
Unprompted review
Reply from Onlineticketshop
Dear Emma,
We are glad to hear that you are happy with our services!
We hope that you will enjoy the concert and that you will come back to visit us soon!
Have a nice day!
Awaiting tickets with my name
I ordered tickets, dispite the price as I really wanted to be sure to get to Bon Jovis concert.
I talked to a polite employee yesterday, but when I just recieved my tickes it wasen't with my name on.
I am still waiting for the company to reply on my email.
Hopefully everything is sorted out soon.
November 2, 2018
Unprompted review
Scam..
Scam... I payed a lot more than what I actually needed. I dont recommend this site.
November 1, 2018
Unprompted review
Reply from Onlineticketshop
Dear Kjetil,
Thank you for your review.
I understand your question and I would like to give you an explanation about the difference that you have noticed in price.
As you know, Onlineticketshop is a reseller of tickets. To determine our pricing, we look at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand.
Onlineticketshop is transparent about its pricing, by always mentioning the original price below our price on our website. So you can make a fair decision whether the tickets are worth for you the amount requested.
In our Terms and Conditions - with which you have agreed while placing your booking - the price difference is explained again. If you wish, you can find it again here:
http://www.onlineticketsshop.com/about-us/terms-conditions
Enjoy the event!
After a little mistake
After a little mistake, selling the ticket I had reserved, the Onlineticketshop personnel, professionally followed up and communicated until the order was completed. I find its when mistake happens, that the true value of a company shows, here Onlineticketshop performed top marks.
October 16, 2018
Unprompted review
Reply from Onlineticketshop
Dear Henning,
We are glad to hear that you are happy with our services!
We hope that you enjoyed the concert and that you will come back to visit us soon!
Have a nice day!
Easy way to get your tickets
It was an easy way to get the tickets I needed. I was aware of the price difference with the normal price as I was told by phone. So I was not surprise. I understand there is a commission involved. I got the receive of my purchase the first day of order. Personal contact with the customer. . Just before I got my tickets ready to print I was contact to be sure if there was not changes or change my mind. I got really good seats. Very good service
October 15, 2018
Unprompted review
Reply from Onlineticketshop
Dear Flor de Maria,
Thank you for your time and your positive review.
This type of comment make us very proud and motivate us to always offer
We are glad to hear that you are happy with our services!
We hope that you enjoyed the concert and that you will come back to visit us soon!
Have a nice day!
Greetings,
Anna
Team Onlineticketshop
Reply from Onlineticketshop
Dear Maja,
Thank you for your review.
I would like to explain to you that we are not a scam. The name that is visible on the ticket is the one that we have used to purchase the ticket for our customers.For some events personalization is required by the organization of the event: this means that the name on the ticket needs to be the same on the ID card of the person going to the event. In the case of the event for which you have bought the tickets personalization is not required: this means that the name on the ticket is not relevant, only the barcode is important. In this case, this ticket can be used also from a third person, in case at the last minute you can not attend the event.
We assure you that you have bought valid tickets with us. Please note that your ticket has a special guarantee: in case, for some unforeseen reason, you are not admitted to enter the event with your tickets, you will be refunded 120% of the price of the ticket. I want to underline that non admittance to the event with our tickets is extremely rare.
Onlineticketshop wishes you a great event!
Its very easy to order and your ticket…
Its very easy to order and your ticket comes quickly
October 8, 2018
Unprompted review
Reply from Onlineticketshop
Dear Susanne,
Thank you for your positive review.
We are really glad that you liked our website and that you are satisfied with our service!
Enjoy the concert!
Greetings,
Anna
Team Onlineticketshop
More Expensive Than billerne
More Expensive Than billerne. And what there stand on the tickets
September 27, 2018
Unprompted review
Reply from Onlineticketshop
Dear Brian,
Thank you for your feedback and for your time.
Unfortunately your comment is not really clear. You can always write in your language and we will translate it to provide you an answer!
Have a nice day!
Team Onlineticketshop
Perfect
Perfect, email with ticket received day+1
Customer service contacted. Quick answer and solutions.
Many thanks
September 26, 2018
Unprompted review
Reply from Onlineticketshop
Dear patbul,
Thank you for your positive review.
We are really glad that you liked our website and that you are satisfied with our service!
Enjoy the concert!
Greetings,
Team Onlineticketshop
Good service, got the tickets more than 6 months prior to the concert.
After ordering the tickets, I contacted Onlineticektshop and asked how the system with reselling works, could I be sure to get the tickets in time etc? I got immediate and kind answers. To-day, the 6th of September 2018, I got the tickets for the Andrea Bocelli concert at Telenor Arena the 14th of March 2019. Could not be better!
September 6, 2018
Unprompted review
Reply from Onlineticketshop
Dear Toril,
Thank you for your positive review.
We are really glad that you liked our website and that you are satisfied with our service!
Enjoy the concert!
Greetings,
Team Onlineticketshop
Useless website.
Despite me trying to contact you via email and chat, I get no help. I have paid for two tickets, and all I get is the invoice, no tickets, and no explanation of what is wrong.
August 20, 2018
Unprompted review
Reply from Onlineticketshop
Thank you for your feedback.
You can contact us by chat or telephone in between working hours (Mon - Fri 09.00 AM- 09.00 PM and Sat 3:00 PM - 9:00 PM). In the evening you can send us an e-mail and we will give you a reply the next day. :). I would really like to help you anyway! You can call us on +31(0) 502011520.
I hope that I have informed you sufficiently.
Regards,
Team Onlineticketshop
Iron Maiden - Royal Arena - 2018
Iron Maiden - Royal Arena, Copenhagen 05/06/2018
I did not know about the site but I bought the ticket anyway. Got worried about some bad reviews although everything was pretty straightforward on their part. i worried for nothing. I had the receipt, and download link within minutes and of course the tickets were valid and I had wonderful experience. Thank you.
June 25, 2018
Unprompted review
Reply from Onlineticketshop
Dear Ioannis,
Thank you kindly for your positive review :)
We are happy to hear you've had a great experience and this is a motivation for our enthousiastic team to go on with what we are doing.
Good to hear you have faith in our company, because we only sell official tickets.
We hope to welcome you at Onlineticketshop again soon!
Warm regards,
Team Onlineticketshop
Overprized tickets with more than 35%
April 13, 2018
Unprompted review
Reply from Onlineticketshop
Dear Johan,
Thank you for your time and feedback.
I understand your question about the price difference that you have noticed between the price you paid and the ticket price and I would like to give you an explanation about it.
As you saw on our website we are reseller of tickets. To determine our pricing, we look at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand.
Onlineticketshop is transparent about its pricing, by always mentioning the original price below our price on our website. So you can make a fair decision whether the tickets are worth for you the amount requested.
In our Terms and Conditions - with which you have agreed while placing your booking - the price difference is explained again. If you wish, you can find it again here:
http://www.onlineticketsshop.com/about-us/terms-conditions
We always try to give as much information as we can on our website in order to help you making the right decision if you wanna buy the tickets we are offering for the price we are asking or not. We are sorry to hear that you are not satisified with it but unfortunately there is nothing more we can do.
We hope you will enjoy the concert and meanwhile we wish you a lovely day!
Regards,
Team Onlineticketshop
Reply from Onlineticketshop
Dear Lizz,
Thank you for your positive review!
We are really happy to hear that you are satisfied with the tickets that you have received from us and that you enjoyed the concert. We always try to provide to our customer the best experience!
We hope to see you again soon at Onlineticketshop :)
Sincerely,
Team Onlineticketshop
Reply from Onlineticketshop
Dear Georgiana,
Thank you for your positive review! We are happy to hear that you are satisfied and this motivates us enormously to continue to provide a good service.
We hope to see you again soon at Onlineticketshop :)
Sincerely,
Team Onlineticketshop
Ordered tickets on the 2nd of Feb for…
Ordered tickets on the 2nd of Feb for an event in MArch. Still not here at end of Feb. Terrible customer service. Couldnt get through to their customer service team for over an hour... use tickmaster!
February 22, 2018
Unprompted review
Reply from Onlineticketshop
Dear David,
Thank you for your message.
I am really sorry to hear that you are unsatisfied with our website and our customer service.
In order to help you, would you be so kind to provide us your order number?
Thanks in advance!
Regards,
Team Onlineticketshop
Bad tickets at an overly high price and …
Bad tickets at an overly high price and will never use them again.
January 24, 2018
Unprompted review
Reply from Onlineticketshop
Dear Vibeke,
As we are a reseller of tickets the prices may differ from the original prices, adapting to the demand for that specific event. We are transparant about this and the original prices per event are also stated on each page. In addition, it is stated in the terms & conditions that each customer has to agree with before purchasing their tickets.
I have read in our system that you kindly asked us to cancel your tickets. As we also tried to explain to you via e-mail, unfortunately this was not possible. This is also something that is stated in the terms & conditions, which you agreed upon. I regret that you feel upset about this issue, but we cannot change this as it is the responsibility of the customer to read the terms & conditions and we also remind our customers about this before they accept to pay for the tickets.
We are sorry that you had a negative experience with us, but I hope this clarifies the situation for you.
Have a good day!
Best Regards,
Team Onlineticketshop
Reply from Onlineticketshop
Dear C Veldhuizen,
Thank you for your positive reaction and for your time.
We are glad to hear that you had a nice experience with us and we hope to see you soon again on our website ;-)
We wish you a lovely day!
Greetings,
Team Onlinetickeshop
Den er super god
December 20, 2017
Unprompted review
Reply from Onlineticketshop
Kære Birgit,
Tak for din positive feedback.
Det gør os meget glade og motiverer os til at levere en konstant god service!
Nyd koncerten af Runrig i juni!
Hav en god dag!
Vær hilset,
Team Onlineticketshop
Good communication
December 19, 2017
Unprompted review
Reply from Onlineticketshop
Dear Veleva,
Thank you for your positive feedback! This motivate us to keep up our service and always aim higher for our customers.
The team of Onlineticketshop does everything to offer you a top experience :)
We hope to see you soon again ;-)
Have a nice day!
Team Onlineticketshop
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