On the Beach Reviews 

Very detailed web site, shiws everything you need to book a holiday and easy to use

Had to use live chat due to a query about a refund, it took almost an hour to get through which isn't great, but I got through to Rio who was really helpful and resolved my query really quickly.

Everything was so easy to do online clear details and pricing it didn't take long to find our holiday and book it.

Great and easy to navigate

Easy to navigate and reminds you to get your extras such as hold bags seat pick and airport parking etc

Rating: 0/5 Stars

ABSOLUTE NIGHTMARE – Avoid On The Beach at All Costs

My name is Ari, and this is my firsthand nightmare with On The Beach.

I have used many holiday companies in my time, and I can say with complete certainty that On The Beach is the worst company I have ever dealt with. Even the shoddiest, budget operators I’ve used in the past are lightyears ahead of this outfit. This has been an absolute catastrophe from start to finish and it happened to me.

Here is what happened: I searched for a holiday using the On The Beach app, specifically selecting Cardiff and Bristol as my departure airports. I found a package, paid, and confirmed the booking.

Shortly after, I received the confirmation email and to my horror, it showed my departure airport as Edinburgh, Scotland. That is a 10-hour drive from where I live! The app clearly glitched or ignored my search filters, yet they took my money anyway.

The real nightmare began when I tried to fix it. Their customer service is non-existent. They do not have humans; they only operate a robotic chatbot that sends you around in endless, infuriating circles. It cannot even handle basic queries, let alone a major booking error. I tried every possible trick to get through to a real person, but nothing works. It feels like the company is run entirely by machines.

I contacted the hotel directly they said they couldn't help and told me to speak to On The Beach. I contacted the airline they said the same thing. I am trapped in the middle with no one to turn to.

I have paid £3,500 for this holiday, and my travel date is the 13th of August. I am now left with no holiday and a massive hole in my bank account. I even contacted my bank to stop the pending payment, but they said it has to clear before they can help.

Please, do not make the mistake I made. Run as far away from this company as possible. Even if you have to pay an extra £1,000 to book with literally anyone else, do it. It is worth the money to avoid this level of stress and incompetence.

Ari

Firstly the bags were not put on on the booking, this caused immense stress at Manchester Airport who charged for bags there and then, we had to use our holiday spends. We had to allocate hours trying to get through to yourselves as we didn’t want the same to happen in an Egyptian airport. The stress trying to get hold of you ruined the holiday. The chat bot sent us to a WhatsApp chat that just gave automated responses and kept us on a loop for days. We eventually had to pay for an add on on our phone to call. The money was refunded eventually but no compensation for the loss of hours on our holiday trying to sort it out!!. Secondly the return flight was incorrect coming home a day later, again we could not get hold and had to pay for a second add on to the phone to call. The girl we spoke with Anna was worse than a robot. On explaining that the flight was incorrect she just kept confirming the flight and huffing and puffing down the phone with long pauses before she answered. There was no willingness to help or trying to accept ownership of a problem we were facing while in a foreign country. As we where getting no sense we had to pay for the change of flight home. Again costing money. We had to pay £257!! This has been the first experience with on the beach I have had to encounter and I wish to never have to deal with you again. When you are in need of help and assistance no one is willing to help. Even if you show dissatisfaction there is no complaint process the whole thing was a joke. I cannot believe we spent thousands of pounds for a relaxing holiday only for it to be ruined by the company we booked with. One debacle to the next. Your staff are in immediate need of retraining.

Its completely easy to book and manage your booking. Great prices. The online chat used to be good, but recently with the ai its impossible to actually get matters sorted. Ive been lucky when ive needed something in the past as ive booked several holidays through yourselves. I appreciate you're cheaper as you dont have phone lines but i think you need to make yourselves a little more accessible to customers

To be honest I done most of the work my self iv been looking to book for 2 months now and found Tuesdays was the best time to book! Prices have been up and down for the past month now with only 30 odd days before I wanted to be in turkey Prices have dropped nearly £200 sorted but you don't tell people this and then end up with unsold seats i know you do a price promise but I wasn't offered this when I booked at least I'm all sorted now with a purchase I'm happy with thanks

Nikki got us a refund after spending one night in a hell hole. She was very quick about it and polite the whole couple of days it took. Thank you Nikki 👏

On the Beach are great at selling holidays, but terrible when something goes wrong. They moved our return flight forward by six hours, but we couldn't contact anyone to try to move times or days to get that part of our holiday back. Their automated system was useless and didn't help at all.
Once at the hotel we encountered nothing but issues with room doors not locking and safes not working. Our in resort rep refused to help and blamed hotel staff, who in return blamed the rep.
We have attempted to complain, but they pass us back to the hotel and take no accountability.
I would now always pay extra for a human travel agent to book my holiday.
I wouldn't recommend On the Beach to anyone. Absolutely rubbish

Easy to book. Competitive price.

Overall it was a nice place to stay.

Let’s start with the positives:
- Good location with easy access to the train/bus station
- Walking distance to the BioParc Zoo & also Miramar Shopping Centre
- Beach nearby, lots of restaurants, pubs, cafe’s, supermarket shops, and shisha bars all near by within walking distance
- The hotel has nice staff that are helpful, the cleaners clean once each day and do a great job, the entertainment staff are lovely to speak to
- The buffet had a variety of food which was lovely
- Really cheap and affordable prices everywhere

The not so positives:
- The hotel being classed as 4 stars is a stretch it should really be 3 stars as it does look slightly outdated
- The room had practically no plug sockets except for the socket for the TV and mini fridge and then just the one in the bathroom so having no where to charge our phones / devices other than the bathroom or by unplugging the tv wasn’t ideal
- You need to pay to use and rent the Safe, I’m not sure if this a popular thing but I’ve travelled a lot and it’s the first time I’ve come across this
- The happy hour should include the pool bar as well
- The pool is small and there aren’t enough lounge chairs given the size of the hotel which is weird given that it’s a “4 star” hotel. You’d expect to be at least 2 pools or one big one but that’s not the case. So it was frustrating having to wait until someone left and quickly trying to find a lounge chair.

Overall I would recommend this place if you want somewhere budget friendly and aren’t too picky with things and if you’re someone that doesn’t mind too much where you sleep as long as your maximising your holiday stay with other things.

Hi have booked a holiday with yourself but when I try to sign up for an account to manage my booking the code I'm sent ,says number is invalid . Have tried numerous times but no luck, please advise

Not best pleased, feel the initial price is to get you in to booking, booked around midnight to recieve a email 5 minutes later saying the price had gone up £6 per person which I accepted and then before confirmation in the morning at 8 recieved another email saying the price had gone up yet again £42 per person which is a lot when there is 8 in my party… so it had gone up twice before I had even got confirmation which is abit poor and funny that love holidays had the same holiday on for the same price that night before (the price I ended up paying that is) I had decided to use on the beach as it was so much cheaper. So slightly annoyed but the booking process was straight forward so I have still given it a 3 star rating “.

From searching for our holiday through to booking the whole experience was straight forward and easy. Managed to get exactly what we wanted at good price. I checked other web sites but found On the Beach the best one for us.

Amazing support.

We had a holiday booked to go to Turkey with our children.
Unfortunately my husband was diagnosed with cancer and we were told that treatment needed to start straight away and flying would not be safe.
We contacted On the Beach and sent over a letter from the hospital team, explaining why we couldn’t travel.
Within an hour of sending the email we received an offer for the full refund! Minus £2.50 per person.

We have got our money back and couldn’t be more grateful with the support this company has provided us.

We would like to thank the On the Beach team again and we will be booking with you again in the future.

Many thanks
Victoria

It was simple and easy to book the holiday

Definitely not a 5star hotel
great location & site. Gardens immaculate but food is a let down.
Drinks all served in plastic cups (only lobby bar will give you glass and you have to stay there to drink it)
Ice creams is only available a couple hours of the day . No cocktails around the pool .
Main water slide was broken while we was there .
Most random breakfast options every day - roast potato's, rice pudding and soups !

Very easy to book and easy to navigate website. I like you can add bags at the beginning of the search for a true reflection of price, much better than the likes of love holidays!! Cheaper on price compared to Tui, EasyJet and Love holidays.