Avoid this company. In a period when interest rates are falling and the cost of borrowing cheaper, this company takes it upon itself to raise interest rates, significantly, £0.28p per every... See more
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See what reviewers are saying
I called customer service as I lost my job and couldn’t afford to pay the monthly direct debit and everyone I spoke to was lovely! In the end I’ve been offered a holiday which will prevent me from bei... See more
Company replied
Always kept account up to scratch and never used full amount...today credit limit reduced as they told me I didn’t need my credit limit so high..what an excuse, so if you are a good payer you get pena... See more
Company replied
Great credit card with no problem transactions, easy secure website to follow transactions and payments plus the same can be said for the mobile app. Easy to contact support should a query arise, o... See more
Company details
Information provided by various external sources
One card for all your credit essentials. Move cash into your bank account with Money Transfers (Fees and Terms apply)
Contact info
opus Customer Services PO Box 171, S98 1JS, Sheffield, United Kingdom
- 0333 414 1077
- www.opuscard.co.uk
2.9
Average
131 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No contact or help
After I wrote my last review I had a reply from opus asking me for my details so they could contact me .I replied the following day to there request they have not made any contact with me
June 20, 2023
Unprompted review
Reply from opus card
Hi Janet, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you. Please can you reach out to our Customer Service team on 0333 414 1077 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. All the best, Stephanie.
Reply from opus card
Hi Hayley, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Best, Elan
Excellent credit card
May 28, 2023
Reply from opus card
Hi Garry, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Jackie from opus Customer Care was…
Jackie from opus Customer Care was absolutely fantastic I was worried about my review coming up on my payment plan and she did everything to put my mind at rest it is a big relief so thank you very much Jackie and if any managers read this please pass on a big thank you.
May 25, 2023
Unprompted review
Reply from opus card
We appreciate your comments, windows1969. Best, Audrey
Super simple application
Super simple application. Card & pin arrived quickly. Clear step by step instructions on next steps. App easy to use
May 18, 2023
Reply from opus card
Hi Denise, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan
Untrustworthy and No Customer Loyalty Whatsoever!!!
I have been an Opus credit card holder for the last 13 years and generally have not had any problems. I never missed a payment or exceeded my credit limit. My credit score is in the excellent band. Yesterday out of the blue I received an email stating that they had cut my credit limit to less than half it had been over that 13 year period. I called them to query this and I explained that by cutting my credit limit they had left my balance at greater than 50% which would have a negative affect on my credit score but the person I was speaking to had no clue about this and I was told that there was nothing they could do and I would need to speak to their escalation team. After hanging on the phone for 20 minutes with no answer I hung up, arranged to pay off my outstanding balance and called them again to close my account, which they happily did without even asking why! This morning I received an email with a survey asking for my feedback on why I closed my account but when I clicked on the survey link I received a message stating that the survey was closed!!! This company has managed to go from hero to zero in the blink of an eye. I am fortunate enough not to have any credit or financial problems even in the current crisis and yet I am still penalised and demeaned by this selfish internally focused joke of an organisation. They took their actions based on what some imbecile within their organisation determined was in my best interests so I fired them as based on this experience, what is in my best interests is to have nothing to do with such a crass company. Good riddance you appalling excuse for a credit card company.
Response to Raine's reply. Thank you for your explanation which is straight out of the CS handbook. No account of my credit agency rating was taken into account because as I said earlier all of them give me a score of excellent even after your obvious attempt to damage this. This was a blatant example of customer manipulation by hOPeleSS and had absolutely nothing to do with acting as a responsible lender! If you had read my comments fully you would have noticed that I have settled and closed my account following this appalling treatment so how on earth is anybody going to restore my credit limit. I will take my business to companies that actually put some value on their customers rather than treating them with utter contempt. Good day!
May 16, 2023
Unprompted review
Reply from opus card
Hello there,
Thank you for your review. I am sorry that your account was selected for a credit limit decrease. Under responsible lending guidelines, we regularly monitor and review customer’s credit limits to see if they are still suitable for them and their finances. We do this by looking at your account management and information shared by the Credit Reference Agencies. We do review the accounts on a regular basis, so when we are able to offer an increase again, we will let you know at the time.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please contact us so that we can discuss your concerns in more detail or see if we can increase the limit back for you. You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details. Our contact details will also be shown on any communications received from us.
We hope to hear from you soon,
Raine
Useless
I tried to make a payment twice to Jet2 holidays on both occasions was sent a text message with a pin code to enter both times payment did not go through totally bizzare
April 30, 2023
Unprompted review
Reply from opus card
Hello Michael,
I am very sorry to read that your card did not work. I appreciate the time that you’ve taken to write the above.
I personally would like to look into this further for you. However, due to system restrictions and security purposes, we are unable to discuss any account specific information via this platform.
The only way to get this resolved is to get in touch with our Customer Services team. You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details. Our contact details will also be shown on any communications received from us. The team will have full access to your account, and someone will be happy to help you. We hope to hear from you soon so that we can get this resolved for you.
Take care,
Raine
Worst credit card …
After being with opus credit card for many years I find there support and customer service absolutely shocking. No support and only interested in there selves AVOID!!!!!!
March 20, 2023
Unprompted review
Reply from opus card
Hi Mr Hunter, I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail.
You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details.
Our contact details will also be shown on any communications received from us. I can assure you that we're a company that prides ourselves on a high level of professional service, and I apologise if this has not been your experience. Thanks, Michelle.
Yes they made me able to build my…
Yes they made me able to build my Credit rating and given me the chance of owning a credit card and prove that i can make my self credit rating better
February 23, 2023
Reply from opus card
Hello valued customer. Thank you so much for the lovely review! We're glad to learn that we were able to help you build your credit score. Keep up the good work! Best, Audrey
Reply from opus card
Hi Lynn,
Thank you for your 5 star review - we appreciate it!
We're thrilled to hear that we've been helpful for you and that you are enjoying our services :)
Thanks for being our customer. Have a lovely weekend, Becki
Great for Daily expenses
Use my card for daily expenses and then pay it off at the end of the month,
Given a credit increase within 3 months,
Easy to check credit score too
January 21, 2023
Unprompted review
Reply from opus card
Hi Nathan, We're happy to read that you've had a positive experience so far!
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
We hope you continue to enjoy our services.
I call then to change my adress and…
I call then to change my adress and close my account but person who answer was really rude and what not possible to sorted my problem.
January 5, 2023
Unprompted review
Reply from opus card
Hello Patryk,
Thank you for your review and feedback here. I'm sorry that you've not had the best experience with us, and are looking to close your account.
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to our relevant team for further review.
If your card is activated, you can update your address via our app by going to: 'More > Account Settings > Personal Details'.
You can also request an account closure via our app at any time, by going to: 'More > Account Settings > Account Closure'.
If you still need further assistance, or have any further queries, then please do get back in touch with us on 0333 414 1077. An associate will be happy to help you.
Alternatively, we also offer a chat service through our mobile app. Once signed in, this can be accessed via ‘More > Help & Support’.
All the best, Becki
Absolutely faceless company
Absolutely faceless company. No one can answer the phone, ever. No email. Paid my minimum payment by request date, and they charged me £12! Also, fees are sky high. Ridiculous scamers. Avoid
P.s. how can you say that you give a good service, when no one answer the phone, you can't talk to anyone via phone! Also, your fees gone up front £40 to £110?!, I didn't go over ny limit! Paid December min payment, next was due in January, and you changed me £12, and your ridiculous fee! Scamming thieves!
December 24, 2022
Unprompted review
Reply from opus card
Hi Albina, Thanks for your feedback. I am very sorry to read that you're dissatisfied with our Customer Service. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time. Best, Elan
Unable to get through on your telephone…
Unable to get through on your telephone line apart from payment line. Must have tried a dozen times on phone for over half a hour. I am unable to obtain my username and pin number. I would like a telephone number to ring that gets answered.
December 12, 2022
Unprompted review
Reply from opus card
Hello there,
Thank you for your review and feedback. I'm very sorry for the troubles you are having when trying to reach us.
We have seen higher than anticipated call volumes of late, which has unfortunately caused longer than usual wait times. I apologise for any inconvenience caused.
If you still need further assistance, then please do get back in touch with us on 0333 414 1077. Opening hours: Monday-Friday 9am-7pm, and Saturday 9am-5pm.
I understand you have been trying to do this but our associates will have full access to your account details. We are unable to access account details over here, as this is a public platform which I trust you appreciate.
All the best, Becki
I will never go with this company…
I will never go with this company again, the charges are extortionate, way over the top.
So decided to put myself on an IVA as from November 2022
November 4, 2022
Unprompted review
Reply from opus card
Hi Ken,
Thank you for taking the time to provide us with feedback. I'm sorry to read that you are unhappy with the charges on your card. At opus, if you have a poor credit score, we won’t rule you out and we help you build your credit score - so naturally the interest rates may be higher than other cards.
I personally would like to look into this further for you. However, due to system restrictions and security purposes, we are unable to discuss any account specific information via this platform. If you could please contact us on 0333 414 1077, an associate will be happy to check your account, and discuss this in further detail with you.
We hope to hear from you soon, take care!
- Raine
Years of misery with this company
Worst company I have ever had a credit card with! It wasn’t even by choice when a previous card transferred onto this horrible company. They actually put you more in debt with the constant increase in interest and even if you pay on the date your payment is due it shows on the app but doesn’t update on their system so they charge a late payment fee anyway. Constantly had these issues for years now they have the cheek to suspend my card due to “responsible lending” they put you in a worse position then take the credit you have available off you hike the payment and leave you helpless at then end of every month. Disgusting service, can never get through and on the day of payment the phone calls start harassing you from early in the morning all through the day when the payment is showing on the app!! I can’t say it loud enough please avoid this company
October 1, 2022
Unprompted review
Reply from opus card
Hello Pauline,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
I personally would like to look into this further for you. However, due to system restrictions and security purposes, we are unable to discuss any account specific information via this platform.
The only way to get this resolved is to get in touch with our Customer Services team on 0333 414 1077. The team will have full access to your account, and someone will be happy to help you. We hope to hear from you soon so that we can get this resolved for you.
Take care,
Raine
Customer service was execllent
Customer service was execllent, what i asked for got done very quick with no problems.Would put forward any family members who would want a card.
October 8, 2022
Unprompted review
Reply from opus card
Hi Geoffrey,
We're proud to hear that our Customer Service team have been excellent for you, and helped you with your queries :)
Thank you for your positive review, and for saying that you would recommend us!
Have a lovely evening, Becki
Worst customer service ever wait on…
Worst customer service ever wait on hold and they just hang up. Can't log in to my account and can't speak to anyone. AVOID
September 29, 2022
Unprompted review
Reply from opus card
Hello Tyler,
Thank you for your feedback here. I'm very sorry for the troubles you are having when trying to reach us and log in. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time.
We have seen higher than anticipated call volumes of late, what has unfortunately caused longer than usual wait times. Please be assured that we do aim to get to you as soon as possible.
I've read your review and I understand that you've already tried to get in touch with us. However, this is how we can look into this for you. The team will have full access to your account, and will be able to update your details, and discuss this further with you.
Take care, Raine
Faceless company
can someone ring me plz as its been days since i tried to contact you, no one answer a phone, chat is useless, and i need to loging to my acc to rase a dispute, and my acc is closed
September 27, 2022
Unprompted review
Reply from opus card
Hello Albina,
Thank you for your feedback here. I'm very sorry for the troubles you are having when trying to contact us.
We have seen higher than anticipated chat and call volumes of late, what has unfortunately caused longer than usual wait times. Please be assured that we do aim to get to you as soon as possible - in order to help you.
If you still need further assistance, then please do get back in touch with us. I understand you have been trying to do this, but our associates will have full access to your account details. We are unable to access account details over here, as this is a public platform which I trust you appreciate. Please note that you are able to contact us via the app and the online account manager, with our chat service - if you would prefer this method.
We hope to hear from you soon, as we'd really like to help you.
Wishing you all the best, Raine
Easy to use and good communication
August 20, 2022
Unprompted review
Reply from opus card
Hi Samantha,
We're glad to hear that you found our services easy to use and great. Thanks for leaving us a review!
All the best,
Nicole
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