Orchard by Bridges  Reviews 

160
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

It is said that moving house is one of the most stressful things you ever do and they are not wrong. After accepting an offer from a cash buyer, we thought the sale would be straight forward. This wa... See more

Rated 5 out of 5 stars

Orchard by Bridges (Camberly) has been fantastic in helping us secure our first home. Particular thanks go to David Ramon and Hayley Levy who were also happy to answer any questions we had and follow... See more

Rated 5 out of 5 stars

We felt extremely fortunate to have Orchard as our agents when we sold our house recently. They listened and saw we only had appointments that were booked in advance with buyers who seemed genuine. W... See more

Company replied

Rated 1 out of 5 stars

I ordered two 4 in 1 cherry trees. One died almost immediately. I contacted them 3 times via e-mail (there is no phone number on their website) and was completely ignored. Whatever you are saving i... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Since 2006 Orchard has risen to become one of the areas most successful and reputable estate agents. Orchard was founded on a simple belief: Offering unrivalled levels of personal service to our valued clients. We pride ourselves on providing extensive local knowledge and impartial advice and in essence, it’s our people that make us special. When you enlist the help of Orchard you will be pleased to know that we’ll take the time to truly get to know you and your requirements. We will be by your side every step of the way, helping to make your property sale as smooth and effortless as possible. Critical to this is our belief in the importance of communication. To this end, we utilize the very latest technology to help us stay in touch – either online or in person. As a result you’ll always know how your house sale is progressing. Why not contact us today, and find out how we can help you sell your property?


Contact info

3.5

Average

TrustScore 3.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(160)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful. Rachel especially was exceptional at making the whole experience much less daunting and was instrumental in helping us find a new home.

February 1, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Claire

Many thanks for taking the time to write a review for us, I am glad that you found Rachel so helpful. Enjoy your new home.

Regards

Jo & The Orchard Lettings Team

Rated 5 out of 5 stars

The process was quick and simple

The process was quick and simple. The agency costs are not unreasonable. A pain free experience with viewings to work around my availability. I spoke to a lot of members of the team and all were just as helpful as each other.

February 1, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Amanda

Many thanks for the positive review of our services, we hope you enjoy your new home.

Regards

Jo & The Orchard Team

Rated 5 out of 5 stars

Friendly staff in Camberley

Friendly staff, very accommodating and tried their utmost to help with buying experience.

January 17, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Neil,

Thank you very much for your feedback, I really hope you are both happy in your new home!

Will & all the team at Orchard

Rated 5 out of 5 stars

Pleasure to work with.

Very professional, accurate, reliable, and friendly. Pleasure to work with.

January 12, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Zanyar
We appreciate your positive review and good luck with your proposed move.
kind regards
The Orchard team

Rated 5 out of 5 stars

Very professional and competent Estate Agent Services.

Orchard showed great communication all the way through our selling and purchase transactions, The staff were always friendly and listened to what we had to say.
Would definitely use them again if I need an estate agent, and will recommend them to my family and friends.

January 9, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Stuart, Thanks so much for the feedback and both yours and Helens patience throughout the process! Trust you are extremely happy in your new house!

Will

Rated 5 out of 5 stars

Excellent & Trustwothy Service

Excellent service from start to finish.
Always kept up to date throughout the whole process. I have used them before and will continue to use them in the future - 5 Stars.

January 3, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Scott
It was great to do business with you again and appreciate the kind review.
regards
the Orchard team

Rated 5 out of 5 stars

Orchards worked very hard to sell my …

Orchards worked very hard to sell my house and tried to find a new home for me. Staff found solutions when there were problems. The staff were always friendly and provided an efficient service. Will, in particular, was very helpful.
I have already recommended Orchards to friends looking to move and will happily do so again

December 16, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Agnes
Thank you very much for your kind review and good luck with the move next week.
kind regards
The Orchard team

Rated 5 out of 5 stars

Will and Team

My sincere thanks to Will Rosten and his highly professional team for the quick sale of my parents' house at an extremely emotional time. The whole process was handled with great sensitivity and efficiency, for which I am extremely grateful.

December 7, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Jackie
Thank you for your kind review about Will and the team and thank you for the business.
Kind regards
The Orchard team

Rated 5 out of 5 stars

I had the pleasure of dealing with …Rachel

I had the pleasure of dealing with Rachel in Camberley letting who is extremely kind and a pleasure to deal with not like your normal agent. Orchards have been great also highly recommend Rachel and Orchards

December 6, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Lianne
Thank you very much for your very kind review and I hope you are happy in your new home.
kind regards
Nigel

Rated 5 out of 5 stars

Professional and trustworthy Lettings Company.

Orchard Lettings have been superb helping me find suitable long-term tenants for my family home whilst we spend some time abroad. They guided and prompted me all the way whilst we were going through a potentially life changing experience. I felt confident I could pick up the phone and ask questions whenever I needed to and am extremely happy that they are managing my property so we can get on with our new lives without worrying. Excellent service.

November 26, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Ann
Thank you for your very kind review.
best wishes
The Orchard team

Rated 5 out of 5 stars

Excellent

Excellent, honest and fair service.
They have provided an excellent Agent service in what has been a difficult time with our tenant.

November 20, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Mr Varley
Thank you for your kind review, we very much appreciate it.
kind regards
The Orchard Team

Rated 4 out of 5 stars

Overall a really positive experience

Overall a really positive experience.
The team were fast and very proactive. They took care of all the viewings and subsequent visits which was extremely useful for me.
Only lost a star because the door was left unlocked a few times.

November 15, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Miss Lane
Thank you very much for your positive review and obviously apologise about the door.
Kind regards
The Orchard Team

Rated 5 out of 5 stars

We can not thank everyone at Orchard …

We can not thank everyone at Orchard enough, Rebecca especially has been absolute wonderful, being first time buyers and being new to this whole process, they were so understanding, always available and always polite and couldn't do enough more for us. They were always one step ahead and always new what we needed to do. The description for our new place was exact to the paper work and any changes we knew instantly.
Thank you to everyone for making this stressful time for us, less stress!

November 14, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Mr Florance and Miss Wyborn
Thank you for excellent review and we hope you love your new home, kind regards Orchard team.

Rated 5 out of 5 stars

Will and the team at Orchard Camberley …

Will and the team at Orchard Camberley were very helpful in my search for a property. In the end I didn't buy a property through them but I would certainly recommend them as an estate agent.

October 25, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Barry
Thank you very much for your kind review and good luck with your move.
kind regards
The Orchard Team

Rated 5 out of 5 stars

Chris Gray and all his team at the …

Chris Gray and all his team at the camberley office where always on hand ,hard working and giving you the best customer care whenever i needed to speak to them .

Would definitely recommend this estate agents to anyone.

Thank you once again Chris and all your team .

October 19, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Linda
Thank you for your kind review, I'm glad we got there for you in the end. Good luck in your new home, kind regards The Orchard team

Rated 5 out of 5 stars

Sale of my property

This is the second property that Orchards have sold for me and they have done an excellent job on both occasions. Special mention to Nigel Allen who really kept the transaction on track and helped it through to completion.

October 17, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Thank you Jo for your excellent review, best wishes The Orchard team

Rated 5 out of 5 stars

Very quick response,helpful and …

Very quick response,helpful and trustable. I am moving the house tomorrow very quick then expected time because of them.

October 3, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Mr & Mrs Khadka, Thank you for your kind review I hope the move goes well for you today, best wishes The Orchard team

Rated 5 out of 5 stars

Superior estate agents!

Our home buying experience with Orchard Estate agent and Chris Gray has been excellent! Throughout the process Chris and the team have been absolutely fantastic and gone above and beyond. Some challenges with the house buying process led to quite a stressful experience (properties falling through etc) however Orchard have been supportive and one step ahead of the journey throughout! Would really recommend them!

October 3, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Mr & Mrs Rosewarn, Thank you very much for your kind review, I hope you are settled in your new home and thank you for using Orchard, kind regards The Orchard Team

Rated 3 out of 5 stars

Were sold on the personable director …

Were sold on the personable director and non-estate agent feel to them. Eventually did a good job, but the first month when the director who sold Orchard to us was on holiday was very poor with the marketing of our house appearing to be well below par. Seems to me that this agent depends on a small number of top rate individuals but when they're not present standards drop. Was this £10k of service and would we have sold for a lower price or more slowly with someone like Purple Bricks?....I'm not so sure.

October 3, 2017
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Mr Gale, I'm sorry that you were not entirely happy with your experience and I know it was a stressful sale. We pride ourselves on our customer service and will certainly learn from any feedback positive or otherwise. Thank you for using Orchard and all the best in the future, kind regards Nigel Allen.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look