Original Duckhead Reviews 175

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express their love for the products, often highlighting the attractive designs and the overall high quality of the items. The customer service consistently receives praise for being super helpful, responsive, and kind, with many people appreciating the quick and effective resolutions to their issues. Reviewers frequently mention the excellent support provided, even for purchases made through third-party retailers, and commend the company for standing behind its products. However, some people mentioned issues with the product's durability, describing the build quality as terrible, flimsy, and not suitable for real weather conditions. A few other people also felt that the quality was poor, with items breaking after light use or arriving with defects, leading to disappointment despite the appealing design.

What people talk about most

Product

Clients share positive opinions on product quality, often describing umbrellas as solid, well-made,... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, incredible,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the products as solid,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness and... See more

Service

People report positive experiences with service, with many customers expressing appreciation for the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my duck umbrella! Customer service were super helpful when it broke and kindly offered me a new one. Obviously not ideal that it did break (after 18 months) but it's definitely the highest qualit... See more

Rated 5 out of 5 stars

I bought my first duckhead last year and unfortunately it recently broke under a very strong gust of wind. I don't blame the umbrella though as we were in the storm season. The customer support team... See more

Rated 5 out of 5 stars

I've been eyeing this umbrella for a while and I'm so glad to have finally bought it ! It's the cutest umbrella ever with a lovely range of colours to choose from. The team is super helpful and respon... See more

Rated 5 out of 5 stars

A genuinely gorgeous umbrella that is backed up by excellent customer service. Everything about the design and packaging is high quality and it has a very good heft to it. I needed to get in touch... See more


Company details

  1. Fashion Accessories Store

Written by the company

We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.
 Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

A beautiful umbrella

A beautiful umbrella. My daughter was so happy to receive it. A quirky design which sets it apart from other umbrellas. The same goes for the workmanship, finish and presentation. This was our first umbrella from Duckhead but it won't be the last.

February 15, 2022
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Reply from Original Duckhead

Thank you for this raving review ❤️

Rated 5 out of 5 stars

I had a duckhead umbrella for years and I'm back again

I had a duckhead for years while in college until I accidentally left it behind in an auditorium once. So this is my second, and I fully anticipate it will last through strong winds and rain like my first. Not only are they so beautiful and unique, but they have lasted me forever and are so easy to use for a small collapsible umbrella. I started using a full size umbrella once I had my daughter, but storing that in the car is so cumbersome. On top of that, there's not way to keep dry when it's raining hard and I'm trying to finagle a full size umbrella into my car while I'm in a parking lot, so having a smaller one makes sense.

February 15, 2022
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Reply from Original Duckhead

Thank you for this review and insights!

Rated 5 out of 5 stars

I love my Original Duckhead Umbrella

I love my Original Duckhead Umbrella! Super cute design, durable & received so many compliments!
Fast shipping & even better sustainably handmade.
Truly an excellent gift :)

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

A good product

A good product, well made and an iconic design. On line customer support was excellent. Highly recommend the product.

December 9, 2021
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Reply from Original Duckhead

Thank You! ❤️❤️❤️

Rated 5 out of 5 stars

Great service and great product

Great service and great product! Absolutely love that it's made from recycled+ sustainable materials and the fact that it's a company ran and led by women is just a great bonus and something I'm very happy to support! I've got one myself and have been buying them for friends as well :)

December 3, 2021
Rated 4 out of 5 stars

Good product

The product itself is great and of quality, no complaints. My package only had two of the three items I ordered but eventually that was corrected when I contacted customer service. I eventually received all three items.

November 29, 2021
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Reply from Original Duckhead

Hi Brenna! Hope you are well. I can see your missing item was shipped this morning and your email replied to this afternoon. Perhaps our email ended up in your spam box... Apologies for that. Wishing you a great week. Kind regards, Morgan

Rated 5 out of 5 stars

Something a little different

Something a little different! I bought this for my daughter and she loves it! Sturdy and a handy size.

November 22, 2021
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Reply from Original Duckhead

Amazing! We are so happy to hear your present was a hit!

Rated 4 out of 5 stars

I give 4 stars only because my order…

I give 4 stars only because my order took longer to arrive and it messed up my plans a bit, as it was for a gift.
However, the umbrellas are lovely, very sturdy and very well made. In general - happy with my order :)

November 18, 2021
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Reply from Original Duckhead

Hi, thanks for the review! Improving our shipping speed is definitely a top priority :)

Rated 5 out of 5 stars

I have bought two umbrellas for…

I have bought two umbrellas for Christmas presents. They are lovely and I shall be buying one for myself next year. They are beautifully made and the colours are great.

November 15, 2021
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Reply from Original Duckhead

Thank you Anne for your kind review :)

Rated 4 out of 5 stars

Great design and eco friendly

I absolutely love this design and the idea of the umbrella having a duck's head.
I also think that using re-cycled fabric and being handmade are a plus too.
The only downside was that it took a while to get to me (order was despatched on 26th October and delivered on 8th November) but it was well worth the wait.

November 9, 2021
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Reply from Original Duckhead

Hi Joyce! Thank you for the review. This is great feedback :)

Rated 5 out of 5 stars

Have yet to use in rainy weather as…

Have yet to use in rainy weather as there has been no rain since my umbrella arrived … typical. All appears to be working and has been thoroughly tested by my 3 year old! I am so pleased with my umbrella and have shown many friends who all agree it’s very cute. Arrived quickly and well packaged. Thank you

October 13, 2021
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Reply from Original Duckhead

Hi Kelly, Thank you and your little one for your review. Such a nice way to start our day! ❤️

Rated 5 out of 5 stars

Fantastic

Fantastic! Such a cute umbrella and incredible quality!

October 13, 2021
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Reply from Original Duckhead

Hi Tristan! Thanks so much for your review! It really matters to us 💕

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