Original Duckhead Reviews 175

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express their love for the products, often highlighting the attractive designs and the overall high quality of the items. The customer service consistently receives praise for being super helpful, responsive, and kind, with many people appreciating the quick and effective resolutions to their issues. Reviewers frequently mention the excellent support provided, even for purchases made through third-party retailers, and commend the company for standing behind its products. However, some people mentioned issues with the product's durability, describing the build quality as terrible, flimsy, and not suitable for real weather conditions. A few other people also felt that the quality was poor, with items breaking after light use or arriving with defects, leading to disappointment despite the appealing design.See more

Reviews shaping this summary

Love my duck umbrella! Customer service were super helpful when it broke and kindly offered me a new one. Obviously not ideal that it did break (after 18 months) but it's definitely the highest qualit... See more

I bought my first duckhead last year and unfortunately it recently broke under a very strong gust of wind. I don't blame the umbrella though as we were in the storm season. The customer support team... See more

I've been eyeing this umbrella for a while and I'm so glad to have finally bought it ! It's the cutest umbrella ever with a lovely range of colours to choose from. The team is super helpful and respon... See more

A genuinely gorgeous umbrella that is backed up by excellent customer service. Everything about the design and packaging is high quality and it has a very good heft to it. I needed to get in touch... See more