Cable machines are useless. My local gym swapped to Origin and there were issues with the machines within about 2 weeks. The knobs you pull to adjust the cable heights have come apart on multiple mach... See more
Company replied
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See what reviewers are saying
Ordered the OC3 spin bike last week, after a couple of conversations with Origin to find suitable date it was delivered today. Helpfully the driver placed pallet right outside my door. Packaged well a... See more
Company replied
Bought a curve treadmill online from Origin Fitness, which cost a lot and therefore made me a bit nervous but there was no need. They delivered exactly when they said it would be delivered and communi... See more
Company replied
I cannot praise Origin Fitness enough. From my initial enquiry with the sales team (Matthew) to the installation team of Muran and Andrew who lugged my 60+kg OC3 spin bike up 2 flights of stairs, my e... See more
Company replied
Company details
Information provided by various external sources
We’ve helped organisations and businesses of all sizes get better results from their gyms and sports facilities. We supply gym equipment and apply our gym design skills right across the board, from modest personal trainer start-ups to global gym brands, local authorities to hotels, and sports clubs to CrossFit boxes. We consider it our mission to build lasting relationships by offering the best customer service and the best range of products. All of this is supported by the passion, dedication and knowledge of our team.
Contact info
Alexandra House, 21 Cliftonhall Road, Newbridge, EH28 8PW, Edinburgh, United Kingdom
- 0131 335 3145
- hello@originfitness.com
- www.originfitness.com
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Hassle free & delivered extremely qucikly!
Really cannot recommend this Origin Fitness enough. Ordering was extremely quick and very easy and the quality of the equipment is great!
I will add, i came across Origin Fitness on FB whilst scrolling through my FB wall and to be honest wasn't aware of the company at the time, but they had what i was after and at a really good price. So i purchased, but paid via PayPal thinking if there were any issues with the product and even getting the product i would have the arm of PP behind me. But none of that was necessary. The purchase was easy and the tracking of the item after purchase to delivery at my doorstep was really great and extremely quick.
In the future, if i need more home gym equipment i've got Origin Fitness as one of my go to's.
January 8, 2022
Reply from Origin Fitness
Good Morning Robert,
Thank you for taking the time to leave is such a lovely review, we really value our customer feedback here at Origin.
It's really great to hear we are considered as one of your go-to's for any future purchases.
Please if you have any further queries or feedback, don't hesitate to get in touch via hello@originfitness.com.
All the best,
Erin
Fantastic service and great quality products!
Fantastic service and great products! Ordered two pairs of Dumbells and they were delivered within two days! Will be using origin fitness again!
January 4, 2022
Reply from Origin Fitness
Good Evening,
Amazing to hear your dumbbells arrived quickly and you're happy with high the level of service provided to you by Origin Fitness. We really appreciate you taking the time to leave such a positive review for us.
If you have any further queries or feedback, please don't hesitate to get in touch via hello@originfitness.com. We hope to provide this level of service to you again soon.
Have a great day,
Erin
I still haven’t received anything?
January 2, 2022
Reply from Origin Fitness
Hi Alex
Your order is due for delivery on the 5th of January, I am sorry that our system has generated the Trust Pilot review in advance of this.
Kind Regards
Origin Fitness
Delighted with my dumbbells
Fantastic service, experience and even better products. As a competition winner I was delighted to put my reward towards filling my hex Dumbbell collection. Here is to 2022 and more gains for my clients
December 27, 2021
Reply from Origin Fitness
Good Morning Simon,
I hope you had a lovely New Year. Thank you for taking the time to leave us a review - it is very much appreciated. It's great to hear your reward went to some good use, we hope to provide you with the same level of service again soon.
All the best for 2022,
Erin
Great company to deal with
Great company to deal with, fast delivery and very competitive prices
December 26, 2021
Reply from Origin Fitness
Hi Cath,
I hope you had a lovely New Year. Thank you for taking the time to leave us a review - we really appreciate customer feedback here at Origin Fitness. If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com.
All the best,
Erin
Goods not received
Unable to review as courier advises goods were received by them in a damaged condition.
Have tried live chat with Origin but was redirected to a phone number for origin but there is no one answering their calls so have left message
Not impressed so far.....
December 21, 2021
Reply from Origin Fitness
Hi Jane,
Thank you for your feedback. As discussed via email the replacements will be delivered to you this week.
We are sorry for the issues you have experienced with your order.
Kind Regards
Origin Fitness
Reply from Origin Fitness
Hi Pete,
Amazing. We hope to provide the same level of service to you again soon.
Have a great Christmas,
Erin
I was quite happy although the…
I was quite happy although the cardboard box was not intact when we received the parcel.
December 16, 2021
Reply from Origin Fitness
Good Evening,
Thank you for taking the time to leave us a review, we really appreciate this. If you have any further queries or feedback please don't hesitate to get in contact with us via hello@originfitness.com.
Have a great Christmas,
Erin
Excellent service and quick delivery
Excellent service and quick delivery. Helpful and patient when I had to call up
December 16, 2021
Reply from Origin Fitness
Hi Jamie,
It's great to here you were happy with our services, we hope to provide the same level of service to you again soon.
Have a great Christmas,
Erin
Reply from Origin Fitness
Hi Alex,
Thank you for taking the time to leave us a review, we really value customer feedback here at Origin.
Have a great Christmas,
Erin
Good product but small in size
Good communication, good delivery - all be little expensive. These are the second set of bag gloves I have purchased which are well made. If a little small. My first set were L and for me just slightly small, so this time I chose X-LARGE however these feel the same as the large.
December 13, 2021
Reply from Origin Fitness
Hi Gary,
Thank you for taking the time to leave us a review. If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Bargain Prices & Easy Delivery
Delivery was delayed only by a day, a lot of weights delivered very easily by a pallet at a bargain price which costs x5 the amount elsewhere.
10/10
December 13, 2021
Reply from Origin Fitness
Good Evening,
Thank you for taking the time to leave us a review - we really appreciate customer feedback here at Origin. We hope to provide the same level of service to you again soon.
Have a great Christmas.
All the best,
Erin
Half squat stand once put together…
Half squat stand once put together wasn’t flush to floor so not secure
It isn’t the floor it’s the stand
December 13, 2021
Reply from Origin Fitness
Hi Jessica,
Thank you for taking the time to leave a review. Sorry to hear about this - I've passed this review over to our operations team to get in touch if they haven't already done so. If you have any further queries or feedback please don't hesitate to contact us via hello@originfitness.com and we'd be more than happy to help.
Have a great Christmas,
Erin
Still waiting...
Got asked to review. Really all I can say is its been weeks since I placed my order and I still don't have it. Communication on why has been extremely poor and dates on when I will get my order are extremely vauge. Starting to feel like I have been scammed.
December 12, 2021
Reply from Origin Fitness
Good Evening Ian,
I'm really sorry to hear about this about this. I've passed this over to our Operations team to investigate and someone should be in touch shortly if not already so.
Thank you,
Erin
Hi Ian
The missing item should now have arrived with you, apologies for the inconvenience this has caused.
Regards
Lesley
Excellent service as usual from origin…
Excellent service as usual from origin and staff
December 12, 2021
Reply from Origin Fitness
Hi Sam,
Wonderful to hear you are satisfied with your Origin experience. We hope to provide you with this level of service again soon.
Have a brilliant Christmas!
Erin
Great price
Great price. Great quality. However I had to chase up team for invoice receipt and details fo delivery.
December 11, 2021
Reply from Origin Fitness
Good Afternoon,
It's great to hear you are satisfied with your purchase, thanks for sending in your feedback. Please do not hesitate to contact us if you have any further questions or concerns at hello@originfitness.com.
Have a great Christmas!
Erin
Reply from Origin Fitness
Good Afternoon,
Amazing. Thank you very much for leaving a review with ourselves. It's great to hear you're happy with your purchase. If you have any further queries please don't hesitate to get in touch.
Have a brilliant Christmas Lisa!
Erin
Reply from Origin Fitness
Hi Adrian,
Amazing. It's great to hear you'd recommend us to others. If you have any further feedback please don't hesitate to get in touch.
Have a brilliant Christmas,
Erin
Excellent price for great products
Excellent price for great products. Delivered promptly.
December 11, 2021
Reply from Origin Fitness
Good Afternoon,
I really appreciate your taking the time to leave us a review at Origin, we value your feedback very much. If you have any questions or feedback, please do not hesitate to contact us.
Have a great Christmas,
Erin
Really happy with the service I have…
Really happy with the service I have received since purchasing a ski trainer from origin. A very minor issue with the machine was quickly resolved. Woudl reccomend.
December 11, 2021
Reply from Origin Fitness
Hi Stuart,
Great to here you'd recommend ourselves to others - thank you for taking the time to leave us a review. If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a brilliant Christmas,
Erin
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