Cable machines are useless. My local gym swapped to Origin and there were issues with the machines within about 2 weeks. The knobs you pull to adjust the cable heights have come apart on multiple mach... See more
Company replied
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See what reviewers are saying
Ordered the OC3 spin bike last week, after a couple of conversations with Origin to find suitable date it was delivered today. Helpfully the driver placed pallet right outside my door. Packaged well a... See more
Company replied
Bought a curve treadmill online from Origin Fitness, which cost a lot and therefore made me a bit nervous but there was no need. They delivered exactly when they said it would be delivered and communi... See more
Company replied
I cannot praise Origin Fitness enough. From my initial enquiry with the sales team (Matthew) to the installation team of Muran and Andrew who lugged my 60+kg OC3 spin bike up 2 flights of stairs, my e... See more
Company replied
Company details
Information provided by various external sources
We’ve helped organisations and businesses of all sizes get better results from their gyms and sports facilities. We supply gym equipment and apply our gym design skills right across the board, from modest personal trainer start-ups to global gym brands, local authorities to hotels, and sports clubs to CrossFit boxes. We consider it our mission to build lasting relationships by offering the best customer service and the best range of products. All of this is supported by the passion, dedication and knowledge of our team.
Contact info
Alexandra House, 21 Cliftonhall Road, Newbridge, EH28 8PW, Edinburgh, United Kingdom
- 0131 335 3145
- hello@originfitness.com
- www.originfitness.com
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Origin Fitness
Hi Nick,
Great to hear about your experience shopping with ourselves. We really appreciate the time taken to leave us a review, we hope to provide this level of service to you again soon.
Have a great Christmas,
Erin
Great purchase
Great purchase. Delivery details not well organised and had to pursue.
December 10, 2021
Reply from Origin Fitness
Hi Sharon,
Thank you for taking the time to leave us a review - I've passed this feedback over to our distribution team to avoid disruptions like this in the future.
If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Good experience ordering with Origin
Good experience ordering with Origin, items were well packed and deliverd on time
December 10, 2021
Reply from Origin Fitness
Good Afternoon John,
It's really good to hear about your positive experience with ourselves - thank you for taking the time to leave us a review.
If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Great equipment
Easy to buy from website. Good communication and great products. I have bought the step and the rower. Love my new equipment
December 10, 2021
Reply from Origin Fitness
Good Afternoon Michelle,
It's great to hear you're happy with your new equipment. Thank you for taking the time to leave us such a positive review, we really appreciate customer feedback here at Origin.
Have a great Christmas,
Erin
I’m giving this product a 5 star but…
I’m giving this product a 5 star but with some honest feed back the order got duplicated and wasn’t delivered on time after the confusion I got my money back for the duplication and a new delivery date was very happy how it was resolved and i will be using again customer after care was great the products good quality
December 9, 2021
Reply from Origin Fitness
Good Afternoon Joe,
Thank you for taking the time to leave is a review, we really appreciate honest customer feedback here at Origin.
If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Good customer services products are…
Good customer services products are great. Will be using again.
December 9, 2021
Reply from Origin Fitness
Good Evening Simon,
Great to hear you'd buy from us again - we can't wait to provide you with the same level of service again soon.
Have a great Christmas,
Erin
Amazing
Great Price, Great Product, Great Service, Great Pallet Delivery.. All Great.
December 8, 2021
Reply from Origin Fitness
Good Evening Tom,
Amazing - really nice to hear about your positive experience with Origin. If you have any other queries or feedback please don't hesitate to get back in touch.
Have a great Christmas,
Erin
Fantastic service and gym gear as…
Fantastic service and gym gear as normal would highly recommend
December 7, 2021
Reply from Origin Fitness
Good Evening Darren,
Thank you for taking the time to leave us a review - we hope to provide the level of service to you again soon.
Have a great Christmas.
Erin
Dumbbell order
Ordered heavy set of dumbbells 5 pairs. Delivered in 2-3 days and very well packaged. Very good quality and dense dumbbells so not crazy big like many are above the 50kg mark
December 7, 2021
Reply from Origin Fitness
Good Evening Sean,
Amazing to hear about your review of our service and equipment. If you have any further queries or feedback please don't hesitate to get in touch.
Enjoy training with your new dumbbells and have a great Christmas!
Erin
excellent support from the staff
December 7, 2021
Reply from Origin Fitness
Good Evening Andrew,
Thank you for taking the time to leave us a review - great to hear about the support you got from the staff hear at Origin. If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Quality weights! Hope they do more sales!! Great service too!
Weights are of good quality! And look fresh too! Super happy with the purchase and definitely will buy again! Wish there was more sales or discount codes!
December 7, 2021
Reply from Origin Fitness
Good Evening Luiz,
That's very kind of you, thank you for taking the time to leave us such a lovely review. We hope to provide you with similar service again soon.
Have a great Christmas,
Erin
Good products and very well priced
December 6, 2021
Reply from Origin Fitness
Good evening Paul,
It's great to hear your happy with your products received - if you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Delivery arrived today
Delivery arrived today. The driver was really, really helpful BUT my main item, olympic bar was not included!!Hence the one star. Lets see how long it takes to resolve and scote may increase.
December 6, 2021
Reply from Origin Fitness
Good evening Sian,
Thank you for taking your time to raise this, I'm sorry to hear a part of your order was missing upon delivery. I have escalated this to our operations team to ensure this is picked up and should be dealt with very soon if it hasn't already.
Thank you for your patience. If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Reply from Origin Fitness
Hi Jeremy,
Thank you for taking the time to leave us a review, it is very much appreciated. If you have any further queries or feedback please don't hesitate to get in touch via hello@originfitness.com
All the best,
Erin
Reply from Origin Fitness
Hi Peter,
Amazing. Thank you for taking the time to leave us a review, it is very much appreciated. We hope to provide a similar service to you again soon.
All the best,
Erin
Gym division 20kg plate
Bought 2 of their basic 20kg plates, great value for money in the Black Friday sale, quick to respond when I emailed about delivery time. Would definitely buy from them again.
December 4, 2021
Reply from Origin Fitness
Good evening,
Thank you for taking the time to leave us a review, we really appreciate customer feedback here at Origin. It's great to hear your happy with the service provided and that you'd buy from us again.
If you have any further queries or feedback, please don't hesitate to get in touch with us via hello@originfitnes.com
Have a great Christmas,
Erin
Reply from Origin Fitness
Good evening,
I'm sorry to hear about this, I'll pass this over to our dedicated team as feedback to avoid this in the future. If you have any further queries please don't hesitate to get in touch via hello@originfitness.com
Have a great Christmas,
Erin
Easy to assemble and very sturdy.
December 1, 2021
Reply from Origin Fitness
Good evening,
Thank you for taking the time to leave us a review, we really appreciate customer feedback here at Origin. Please don't hesitate to get in touch with us if you have any further queries or feedback via hello@originfitnes.com
Have a great Christmas,
Erin
Great customer service
Customer service team were quick in helping solve any issues and the product is great quality. Definitely would recommend.
December 1, 2021
Reply from Origin Fitness
Good evening Toby,
Thank you for taking the time to leave us a review, we really appreciate customer feedback here at Origin. It's brilliant to hear you'd recommend us to others - please don't hesitate to get in touch with us if you have any further queries or feedback.
Have a great Christmas,
Erin
Quick service and always good prices
Quick service and always good prices, would recommend again.
November 30, 2021
Reply from Origin Fitness
Good evening Graeme,
Thank you for taking the time to leave us a review. It's great to hear you'd recommend us to other - it is much appreciated.
Have a great Christmas,
Erin
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