Oseasons Reviews 255

Ordered a rattan garden furniture set from this company via Debenhams. When it arrived the glass for on top of the table was shattered in the package so I immediately contacted customer services on Debenhams website and they told me they’d contact the seller for a new glass for me which I had an email the next day to say it had been posted out already. I was gutted the glass was smashed but they resolved it straight away I honestly have no complaints for this company at all! Thank you very much and it all looks lovely up ready for summer.

Had a rattan garden set from this company- I needed a replacement foot which had been damaged during a storm this winter. They have bust a gut to help me find the right replacement. Has restored my faith in human nature seeing after great sales service and the trouble and time devoted to getting this right. Couldn’t have had a better experience and I do need to record my thanks. Especially To Steve.

Paid £1k for a bed, via Debenhams, which is extremely poor quality. Instructions do not correspond to the materials provided. It is not stable and it substandard. Debenhams were absolutely useless and didn’t want to know. We feel like we were ripped off and ended up with a cheap imported bed which is not fit purpose. We contacted Debenhams directly via messenger and email to no avail. Avoid at all costs!!!

Update.
I purchased the bed from Debenhams, therefore my contract under The Sale of Goods Act is with Debenhams, not you. As I understand it, you are a supplier, via Debenhams and classed as a partner. Debenhams stipulate in their T&C's that customers communicate directly with them and they will resolve it on behalf of their customer. I cannot be held responsible for Debenhams communication methods or customer service levels. I have not avoided contacting you directly. I have communicated with the seller and followed the correct process.

The review was with regards to the quality of the bed delivered. The delivery method, via Shipley's was cumbersome. Communication was extremely poor via Shipley's and we didn't know if the bed was to be delivered or not. I left many questions on Shipley's to clarify, but no one responded.

This review is with regards to the product I received, which I consider fair and true.

Bought garden sofa and coffee table from them through debanhams. 2 months later and i am still missing parts and they refuse to give a partial refund for the awful service.

Bought the 8 seater Malta set, the quality is good n was very pleased however we made the adjustable firepit table up last as it very heavy n bulky. Once made n put with the furniture we found the sofas n chairs are too low to eat with the table at dining table height.
We put extra cushions on the seats then adjusted the levelling screws on the bottom of the chairs to as high as possible n still found them to low to be able to eat at a comfortable height. Contacted them, they NEVER answer the phone, tried 7 times, same message can’t take your call.
Eventually after second email saying sorry about this but we advise customers to check the details n heights etc before buying. It says in write up, table has coffee or dining positions, the dining position is too high or the chairs are to low by about 4/5 inches to be able to eat comfortably. Sadly won’t use them again and wouldn’t recommend them even though the items are very well made n very quickly delivered.
It’s seems they are a largish company but operate a very small company customer service system.

In their return policy, we are able to send back the items in 28 days. I just sent an email regarding the return request. No one response the emails.

Update: Problem solved by Oseasons.

Thanks for their support.

We ordered our Malta 9 in May this year 2023. Along with the covers the seat covers do not fit the chair's they are way to small.
We haven't assembled the sofas yet so hoping the covers actually fit.
We have had the protected covers on the chair's which the sent x1 long sofa one to cover both not good as we have to keep putting the chairs together to cover them. They do not protect the garden furniture as water has come through them but description "fully weather proof". This has resulted in water stains all over the cushions, which I might add mark really easy as my grandson squirted water and it marked them straight away. Not happy at all.

Bought the Malta range seat covers only to discover that the 2 chair covers don’t fit. The chairs are actually bigger than stated and there’s no way the covers will go on them. Emailed twice but still waiting for a response. Will steer clear of those in the future

I actually purchased our furniture via B&Q on a Saturday online, then discovered your website! It arrived 10am 3 days later.
However, I wanted to leave a review to report the furniture is fantastic, the delivery company was superb, thank you not charging the earth for a lovely set of outdoor seating, other companies seem to of rocketed in price! Sat having a morning brew on it, taking advantage of the lovely weather here in Cheshire, in May!

Similar to other reviews, very poor quality ratten that fell disintegrated after 18months. Also be aware that this lot has a history of liquidating companies and springing up under another name. Previously trading under Cosy Bay Ltd and Great Sense Ltd

great log burner and quick delivery all ariived on time and safe

Very helpful in providing a pdf file that gave the critical lower surface basin dimensions that I needed for a special purpose installation. Success.

First class customer service. Would 100% recommend. Placed an order on Thursday and it arrived on Saturday. Customer service team kept us updated. Product was excellent quality.

Excellent service, excellent covers for outdoor furniture

Good quality for price and easy to assemble. Very quick delivery

Fast and efficient service and the product was spot on

Easy account setup.
Simple payment process.
Great product selection.
Prompt delivery.
Highly recommended

Absolutely love it, pre built just feet to go on which is amazing and lovely wide rattan effect. So glad I bought it fingers crossed it’s long lasting.

I am very happy with my purchase of garden furniture. The Oseasons helpline was very helpful when I had a query and it was delivered quickly and very well packaged.

We purchased the Rattan 6 seater corner unit....it was flat packed for delivery, apart from the usual problems with self assembly it was relatively straight forward..Really happy we bought this it looks great.
The delivery driver could not have been more helpful.