Oseasons Reviews 255

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Had a rattan garden set from this company- I needed a replacement foot which had been damaged during a storm this winter. They have bust a gut to help me find the right replacement. Has restored my fa... See more

Rated 5 out of 5 stars

Ordered a rattan garden furniture set from this company via Debenhams. When it arrived the glass for on top of the table was shattered in the package so I immediately contacted customer services on De... See more

Rated 5 out of 5 stars

Bought a cozy bay table, very high quality, powder coated aluminium, granite glass, polyurethane weave. Really well made, stainless steel fixings, looks high quality. Delivery was exceptionally fast... See more

Rated 1 out of 5 stars

I ordered a ceramic sink from you, in good faith. It arrived, not just broken but shattered. I took photos during the unpacking of this unpleasant arrival and sent them to you, along with a written... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Welcome to Oseasons. We specialize in Outdoor & Indoor Furniture, Patio Heaters, Parasols, Accessories and More! We stock some of the best quality designs at an affordable price.


Contact info

3.7

Average

TrustScore 3.5 out of 5

255 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Bought a rattan sofa set which was…

Bought a rattan sofa set which was great until I opened the packaging to find that there were no fixings for one of the items. Emailed to ask them to send them on and nothing, no reply from them

May 10, 2021
Oseasons logo

Reply from Oseasons

Hi Dave, Sorry for the late reply. This seems a very odd situation and i apologise on behalf of the company for your issues experienced. Which email address did you send to? its advised to use helpdesk@oseasons.com which is fully monitored by our customer service staff. Did anyone get back to you and solve your issue?

Rated 1 out of 5 stars

Your failure to deliver merchantable goods and failure to communicate.

I ordered a ceramic sink from you, in good faith. It arrived, not just broken but shattered. I took photos during the unpacking of this unpleasant arrival and sent them to you, along with a written explanation in which I voiced my willingness to receive a replacement. After five days, you have not found the decency to respond. Such ‘business’ is both contemptible and inexcusable.
Sincerely,
Jeremy McKay.

April 19, 2021
Oseasons logo

Reply from Oseasons

Hi Jeremy, Sorry for the very late reply. I believe I was on holiday during that week and a miscommunication occurred between my colleagues and I. I belie no ebay messages were actioned during that week, a problem which has been resolved since. I'm sorry that you had to have ebay step in to resolve your issue. If this case happened today, i assure you it would be a different story. A new basin would be sent straight out to you. Sorry for the inconvenience and hassle last year.

Rated 5 out of 5 stars

Garden furniture arrived a day before…

Garden furniture arrived a day before due date. Delivery driver was very helpful putting it in garage for me. It was fairly straight forward to build up but needed two people. I am delighted with it and it looks great in the garden. Looks exactly as shown on picture. Thank you

April 19, 2021
Rated 5 out of 5 stars

Delivered when they said item would be…

Delivered when they said item would be back in stock. Had a slight issue with manufacturing of part of the table and the next day we received a replacement part. Excellent customer service.
The product was great too exactly as we thought it would be. Would defiantly recommend.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Not having even heard of you before, I came across your advert on Instagram. I’ve have difficulty finding the correct size basin, so thought I’d give you a go. I was nervous it may be a hoax company, but I was wrong. The basin came really well wrapped and it is a perfect fit. I will definitely be using you again. Well done and thank you.

April 13, 2021
Rated 5 out of 5 stars

Vanity basin

My sink arrived but it was broken, probably broke in transit. Emailed oseasons who replied to advise a replacement was on its way. It arrived the next day in tact. I am very happy with my purchase.

April 3, 2021
Rated 5 out of 5 stars

Great item

Fast delivery, product was just what it said it was, customer service also helpful. Would use again 👍🏻A++++++

March 30, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid buying on e-bay with this Company.

It seems there are happy customers when you buy direct, It's a shame that people never read reviews before buying off a company, Purchased a sink through e-bay and it arrived 2 days later broken. Asked them that same day to replace it and they ignored me for a week and in the end it's been about a 3 weeks and e-bay had to step in with a refund, hardly fair considering this outfit should have paid up. I'm stuck with a broken sink now and will have to take action another route to get the rubbish collected.

March 24, 2021
Unprompted review
Oseasons logo

Reply from Oseasons

Hi Keith, Sorry for the very late reply. I believe I was on holiday during that week and a miscommunication occurred between my colleagues and I. I belie no ebay messages were actioned during that week, a problem which has been resolved since. I'm sorry that you had to have ebay step in to resolve your issue. If this case happened today, i assure you it would be a different story. A new basin would be sent straight out to you. Sorry for the inconvenience and hassle last year.

Rated 4 out of 5 stars

Quality of the product was as described…

Quality of the product was as described and it was very good value for money. The speed of delivery was excellent but I found the website difficult to negotiate otherwise I would have given 5 stars. Despite this I wouldn't hesitate to use Oseasons again.

March 21, 2021
Rated 5 out of 5 stars

Fantastic service

Ordered on a Saturday night had it delivered on the Tuesday .had a problem with the hubby ordering 2 by mistake and they sorted it out straight away .the product was exactly as discribed .I would definitely recommend this company to anybody .

February 12, 2021
Rated 5 out of 5 stars

I ordered a garden set from those and…

I ordered a garden set from those and it came the next day as I was so surprised by this fast delivery and my garden set is very good Quality so do please with it and it definitely worth the money so hands up to this company very good Thankyou so much

February 10, 2021

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