Oseasons Reviews 255

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Had a rattan garden set from this company- I needed a replacement foot which had been damaged during a storm this winter. They have bust a gut to help me find the right replacement. Has restored my fa... See more

Rated 5 out of 5 stars

Ordered a rattan garden furniture set from this company via Debenhams. When it arrived the glass for on top of the table was shattered in the package so I immediately contacted customer services on De... See more

Rated 5 out of 5 stars

Bought a cozy bay table, very high quality, powder coated aluminium, granite glass, polyurethane weave. Really well made, stainless steel fixings, looks high quality. Delivery was exceptionally fast... See more

Rated 1 out of 5 stars

I ordered a ceramic sink from you, in good faith. It arrived, not just broken but shattered. I took photos during the unpacking of this unpleasant arrival and sent them to you, along with a written... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Welcome to Oseasons. We specialize in Outdoor & Indoor Furniture, Patio Heaters, Parasols, Accessories and More! We stock some of the best quality designs at an affordable price.


Contact info

3.7

Average

TrustScore 3.5 out of 5

255 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Hi Steve

Hi Steve

very happy with the product and service. communication with the delivery service faultless.

cheers jerry

ps if the chairs are ever on offer let me know.

October 8, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I had a problem using the company's website - it wouldn't accept my credit card. I brought it to. their attention and the top managers personally took control and sorted out the problem as well as checking that I was OK.
Brilliant service at a time when so many companies rely on faceless chat or scripted call centres. And the furniture was excellent too!

October 6, 2019
Unprompted review
Rated 1 out of 5 stars

Ordered one left hand and one right…

Ordered one left hand and one right outdoor sofa to form corner . Received to left hand . Tried contacting them no response

August 11, 2019
Unprompted review
Oseasons logo

Reply from Oseasons

Hi Darren, Sorry for the extreme delay in replying. I am very surprised that no one answered your reply at the time. This seems unheard of. I assume that your situation was quickly resolved when someone did get back to you? Please accept our apologies for that inconvenience. That is certainly not how we want to be perceived.

Rated 4 out of 5 stars

Interesting designs that you don't see on the high street.

Fabulous, outdoor furniture. Interesting designs that you don't see on the high street. Well made, in high quality materials. Online enquiries dealt with promptly and efficiently. The only reason I have not given 5* is because the packaging for delivery is not always adequate resulting in unnecessary damage to some items which could very easily have been avoided.

July 28, 2019
Unprompted review
Rated 4 out of 5 stars

The product is excellent but....

The product is excellent. Delivery was quick.
Drawback, the goods were delivered on our drive on one huge pallet.
This left us the task of unpacking the pallet and disposing of a huge amount of cardboard and other packing materials, plus a pallet too large to put in our car.
It would be good to have an unpacking option with removal of the packaging for reuse.
As it stands we have had to make one trip to the local dump and another duringthis week, after dismembering the pallet.

June 9, 2019
Unprompted review
Rated 1 out of 5 stars

I have tried to contact O Seasons…

I have tried to contact O Seasons regarding a discount code on my next order and returning a faulty chair. Phone calls receive an unobtainable tone and emails are ignored. I am at a loss how to return the chair and get any response from them. It is very frustrating.

May 29, 2019
Unprompted review
Oseasons logo

Reply from Oseasons

Hi Katrina, Sorry for the very late reply. We apologise for your inconvenience caused. At the time we were transitioning companies, staff and locations. The phone and emails were both in transition. This is no excuse but i just wanted you to know this was the reason and we have since been very supportive and present with our phone and email service to our customers.

Rated 1 out of 5 stars

Ordered a garden suite

Ordered a garden suite, phoned can’t get through. Emailed NO response, not good at all.

May 29, 2019
Unprompted review
Oseasons logo

Reply from Oseasons

Hi Neil, Sorry for the very late reply. We apologise for your inconvenience caused. At the time we were transitioning companies, staff and locations. The phone and emails were both in transition. This is no excuse but i just wanted you to know this was the reason and we have since been very supportive and present with our phone and email service to our customers.

Rated 4 out of 5 stars

Lovely furniture easy to put together…

Lovely furniture easy to put together quick delivery. Only reason I gave a 4 instead of a 5 is because we didn’t receive a dispatch or delivery date notification which meant no one was available when delivery was made however delivery driver did well to contact us and agree how to unload and store safely. All together thank you for a great product.

May 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, we have bought similar products previously, and excellent delivery service. Bistro table easy to assemble and very sturdy, now looking forward to some good weather to get all the benefits.

May 25, 2019
Unprompted review

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