A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... See more
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well done to all OSIM team ❤️❤️ Thank you Natalie from OSIM Westfield London for her before and after sale service and free gift as well❤️ (Andrew) the deliver team go through every single details... See more
★★★★★ Outstanding experience with OSIM from start to finish. We are so pleased to have found OSIM in the UK. The customer service was exceptional, delivery was fast and efficient, and the entir... See more
We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... See more
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Company details
Written by the company
OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.
Contact info
Westfield White City Shopping Centre, OSIM kiosk, Ground floor. 1 Ariel Way, W12 7GF, London, United Kingdom
- +44 01270 830888
- cs@osim.co.uk
- www.osim.co.uk
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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USqueeze 2, small yet powerful!
Because of this covid, I bought a new foot massager, the USqueeze 2.. This small foot massager packs a heavy punch but only pity is that I still prefer the old Osim foot massager as to this. Those were so much more comfortable and felt like real massage. This felt a little painful to me but I couldn't be more please though~ Where can you get a foot massage in times like this!

Reply from OSIM UK
Awesome 3D should massager
I have received a 3D should massager as gift from my son and I must say that I have been so satisfied with the massager that I use it daily both for the should/Neck and upper let,
This is really the best massager that I ever had and strongly recommend it...

Reply from OSIM UK
Kudos to David H at Osim UK
I have been looking to replace my faulty Osim uPhoria Warm Leg Massager and saw the uSqueez 2 Leg Massager. I have approached David H at Osim for possible repair of my uPhoria and also more details of the uSqueez 2. David was very approachable and he had been of great help in assisting me to choose the uSqueez 2. Very happy with the new massager and also very happy with the customer experience from David.

Reply from OSIM UK
Loving our second Osim chair
We had an Osim iMedic chair for 17 years, when we bought it they promised that it would last a good long time, and require little to no maintenance and they weren’t wrong.
We decided to upgrade to uDevine V as we understood the technology had advanced since we bought our chair. The chair arrived a week ago and it lived up to its expectations and beyond. The programs are brilliant, and it was delivered with great care and attention to detail.

Reply from OSIM UK
Good customer service
David always reply promptly about any queries I have, and the pre-order deal free gift arrives next day after the deposit is received,I was surprise for the fast delivery. Would be better if they take finance on preorder deal too.

Reply from OSIM UK
Great customer service from David H and…
Great customer service from David H and the uJolly back massager is amazing. Money well spent :)
OSIM uSqueez 2 is great!
After a lot of research on the internet on foot and leg massagers, I ended up buying the uSqueez 2. I'm very delighted with the purchase experience and the product. It's a strong massager for my feet and calves that sits well in my living room. I now use it every day :)
David was very helpful with the pre-sales support too and the delivery took roughly a week.

Reply from OSIM UK
I had a very positive experience with…
I had a very positive experience with David, he took the time to explain various purchase options (including trade in) and explained the delivery timescale.
He also offer a free gift and we are now looking forward for the massage chair to arrive in a few weeks.
Overall, a very positive buying experience with David and OSIM U.K..
Update:
The chair is delivered and we have enjoyed it for a week, it is a shame that we are still waiting for the eye massager to enhance the experience.
Thanks,
Gareth

Reply from OSIM UK
High quality product and good customer…
High quality product and good customer service. Lots of modes to download and the chair does give a comfortable and relaxing massage. Highly recommended.

Reply from OSIM UK
Osim Uk , great service from David Huang .
Had a good contact with David .
Ordered my Osim Ulove2 from Uk .
David is very helpful in answering all my questions.
Now my Osim will be delivered to me tomorrow .
So happy it’s arrived 1 day before my husband birthday.
It’s you still can’t decide to order from Uk .
I would recommend you to do it.
I had a pleasant experience with Osim Uk .
Helped by David Huang .
Told longer because of Covid-19 and Brexit .
But don’t regret ordering from Uk.

Reply from OSIM UK
Efficient customer service
Contacted the customer service via WhatsApp before I placed the order and they were very efficient. Got what I wanted so now am just looking forward to my uSqueez 2!

Reply from OSIM UK
High quality.
Product delivered quickly. High quality product. Would recommend. Very well made and sturdy. Great massager for neck. Would buy again.
Good product & good customer service
Good product & good customer service. Thanks
Good product
Due to the current situation (Covid-19) we cannot to go outdoors very often. However, when I got this back massager, it has made feel relaxed these past days. When my kids take a nap, I use it for around 15 mins and it completely freshen up my energy.
5 star rating
Great customer service for helping me and providing all the information I needed to purchase my first ever massage chair also got discount and free gift

Reply from OSIM UK
We really enjoy using Osim massage…
We really enjoy using Osim massage chair, customer service is very good too, well done Osim ,keep up the good work xx
Excellent customer service
My boss was interested in purchasing a massage chair from Osim. David from Customer Service contacted me and answered all my questions. My overall experience with Osim UK has been excellent! Highly recommended!

Reply from OSIM UK
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