OSIM UKReviews 

249
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... See more

Rated 5 out of 5 stars

well done to all OSIM team ❤️❤️ Thank you Natalie from OSIM Westfield London for her before and after sale service and free gift as well❤️ (Andrew) the deliver team go through every single details... See more

Rated 5 out of 5 stars

★★★★★ Outstanding experience with OSIM from start to finish. We are so pleased to have found OSIM in the UK. The customer service was exceptional, delivery was fast and efficient, and the entir... See more

Rated 4 out of 5 stars

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... See more

Company replied

Company details

  1. Massage Therapist

Written by the company

OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

249 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(249)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy with Osim

The Osim team are helpful and assisted with the purchase process of my uDivine V chair effectively and were available through whatsapp for ease of communication. Delivery was smooth and was done in a careful manner. Thank you

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

I have many products from Osim from…

I have many products from Osim from foot massage to massage chair & vibrating plate. Their customer service is excellent and all items are all good quality. This is why I keep buying products from them again and again. With my new order from them I will get it under 1 week from purchase. Express service. Very efficient. Would recommend Osim to all my friends and family.

November 25, 2020
Unprompted review
Rated 4 out of 5 stars

Excellent Product

My mum uses OSIM leg massager for many years in Singapore and it is an excellent product. Hence, my husband bought leg massager for me to improve blood circulation. Good customer service and highly recommended!

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

Osim Massage Chair

What can I say the experience was 1st class from start to finish they made it so easy the communication was great and friendly. They gave me exactly what I wanted and delivery was fast.
Thanks Osim I’d be recommending you to my friends and family.

July 16, 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

Do not buy from them, not contactable email address and Phone number shown on their website both incorrect. They charge £840 for extended warranty for my massage which was over £ 4000. Poor customer service.
Hi Osim,
Let’s be honest please check the chat Conversation before your reply , your customer service never send the technician email to me. Osim been the market for 20 year what are the reason both email address and Contact number are not contactable, how can I be patient if I am getting no where. Could you please check your online chat and email the technician details to me, my contact details and mobile number are all there. Thank you

July 3, 2020
Unprompted review
OSIM UK logo

Reply from OSIM UK

Dear Cora,
Sorry for the inconvenience caused to you.
However, we have been operating in the UK & EU for more than 20 Years now.

We will have a large amount of customers who need our service daily.
When you first contact us, our customer service team has provided you the technical department email, and also forwarded your request to our technicians.

You will just need to a bit patient, and then our technicians will contact you to help you.

We understand that you want your products to be fixed instantly.
However, we have to follow our own rules to help customers in sequence.

Please also note that under the COVID-19 circumstance, Our technical department has stop offering in-home repair for a few months by the UK law.

Thus, it will take some times for our technicians to help with the customers in May & June before they provide you with the services.

Again, we apologise for the inconvenience caused to you, but if you can be a bit more patient, and be a bit more understanding like other customers during this difficult period. We will be very appreciated.

Please take care,
Thank you.
OSIM UK & EU

Rated 5 out of 5 stars

Excellent Product and Customer Services

Love2 four hands massage chair is probably the best massage chair available in the market. OSIM customer service is second to none. Special thanks to David H, no question was too many for him and he co-ordinated the delivery in a professional manner swiftly.

June 17, 2020
Unprompted review
OSIM UK logo

Reply from OSIM UK

Hi Alex,
Thank you for the words of appreciation!

Hope you enjoy your Massage Chair.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Rated 5 out of 5 stars

Good sales service

I recently purchased a massage chair from OSIM UK. David was the sales man who was looking after me. He supplied great service and helped me through the process of buying the massage chair as I am not based in the UK. I would recommend his service as it was fast and efficient. A very polite man. Thank you

June 11, 2020
Unprompted review
OSIM UK logo

Reply from OSIM UK

Hi Alan,
Thank you for the words of appreciation!

Hope you enjoy your Massage Chair.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Rated 5 out of 5 stars

The OSIM Usqueez2 is a birthday present…

The OSIM Usqueez2 is a birthday present for my boyfriend. I was absolutely amazed with the overall service, especially during this lockdown period because I made the online purchase on Sunday and it was delivered to me on Tuesday!! So thrilled that it had arrive 2 days before his birthday (I was expecting a 7 to 14 days wait) it was just amazing !! thank you :)
After the parcel was opened, the Usqueez2 is being used almost every night as a treat for him as he is one of the key workers.
Would definitely recommend the product

June 10, 2020
Unprompted review
OSIM UK logo

Reply from OSIM UK

Hi Judy,
Thank you for the words of appreciation!

Hope you enjoy your uSqueez2.

Please share this wellness to more of your friends & family.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

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