A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... See more
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See what reviewers are saying
well done to all OSIM team ❤️❤️ Thank you Natalie from OSIM Westfield London for her before and after sale service and free gift as well❤️ (Andrew) the deliver team go through every single details... See more
★★★★★ Outstanding experience with OSIM from start to finish. We are so pleased to have found OSIM in the UK. The customer service was exceptional, delivery was fast and efficient, and the entir... See more
We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... See more
Company replied
Company details
Written by the company
OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.
Contact info
Westfield White City Shopping Centre, OSIM kiosk, Ground floor. 1 Ariel Way, W12 7GF, London, United Kingdom
- +44 01270 830888
- cs@osim.co.uk
- www.osim.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Happy with Osim
The Osim team are helpful and assisted with the purchase process of my uDivine V chair effectively and were available through whatsapp for ease of communication. Delivery was smooth and was done in a careful manner. Thank you
This is my first time used osim is very…
This is my first time used osim is very good. Will continue used it .
Love the osim products
Love the osim products, already have a foot and head massager. Just ordered a uCozy, can’t wait for it to be delivered.
Osim products and good quality and…
Osim products and good quality and never seem to disappoint!
It was an amazing service from booking…
It was an amazing service from booking to delivery which tooks less than 5 days and efficient. It also does offers with free product with one other purchase is a go back place for healthcare equipments.
Excellent Product and Service
I bought several products from OSIM before.
Excellent product and service.
I have many products from Osim from…
I have many products from Osim from foot massage to massage chair & vibrating plate. Their customer service is excellent and all items are all good quality. This is why I keep buying products from them again and again. With my new order from them I will get it under 1 week from purchase. Express service. Very efficient. Would recommend Osim to all my friends and family.
This product is the best that I choose…
This product is the best that I choose in all
Excellent Product
My mum uses OSIM leg massager for many years in Singapore and it is an excellent product. Hence, my husband bought leg massager for me to improve blood circulation. Good customer service and highly recommended!
Extremely unprofessional and my chair…
Extremely unprofessional and my chair hasn’t worked at all and not receiving any replies or help. When buying they are extremely helpful and lovely but when you have a problem whey ignore you. AVOID OSIM
This is my first time buying an osim…
This is my first time buying an osim massage chair. I wanted to write and thank John for his excellent customer service and help my family to pick the right chair!
Osim Massage Chair
What can I say the experience was 1st class from start to finish they made it so easy the communication was great and friendly. They gave me exactly what I wanted and delivery was fast.
Thanks Osim I’d be recommending you to my friends and family.
Do not buy from them
Do not buy from them, not contactable email address and Phone number shown on their website both incorrect. They charge £840 for extended warranty for my massage which was over £ 4000. Poor customer service.
Hi Osim,
Let’s be honest please check the chat Conversation before your reply , your customer service never send the technician email to me. Osim been the market for 20 year what are the reason both email address and Contact number are not contactable, how can I be patient if I am getting no where. Could you please check your online chat and email the technician details to me, my contact details and mobile number are all there. Thank you

Reply from OSIM UK
Great services from David
Great services from David even after sales services, thanks 👍👍
Great customer experience and David is…
Great customer experience and David is very helpful
Excellent Product and Customer Services
Love2 four hands massage chair is probably the best massage chair available in the market. OSIM customer service is second to none. Special thanks to David H, no question was too many for him and he co-ordinated the delivery in a professional manner swiftly.

Reply from OSIM UK
Good sales service
I recently purchased a massage chair from OSIM UK. David was the sales man who was looking after me. He supplied great service and helped me through the process of buying the massage chair as I am not based in the UK. I would recommend his service as it was fast and efficient. A very polite man. Thank you

Reply from OSIM UK
The OSIM Usqueez2 is a birthday present…
The OSIM Usqueez2 is a birthday present for my boyfriend. I was absolutely amazed with the overall service, especially during this lockdown period because I made the online purchase on Sunday and it was delivered to me on Tuesday!! So thrilled that it had arrive 2 days before his birthday (I was expecting a 7 to 14 days wait) it was just amazing !! thank you :)
After the parcel was opened, the Usqueez2 is being used almost every night as a treat for him as he is one of the key workers.
Would definitely recommend the product

Reply from OSIM UK
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