Outdoor Leisure Direct.co.uk Reviews 

224
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Terrible after service Do Not use I purchased an Air Awning from them it's unfit for purpose never been used manufacturing fault the end of the tub that holds the air has not been sealed Th... See more

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Rated 1 out of 5 stars

Ordered a rattan table with 4 chairs and parasol, parasol has never arrived!! I have called repeatedly and emailed and have never once had a phone call back or my email replied to, just the excuse t... See more

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Rated 1 out of 5 stars

Absolutely terrible customer service. Yes I understand the current situation. The trampoline I bought had bits missing. Contacted by phone and email. To no reply from them!! The site lets you buy... See more

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Rated 1 out of 5 stars

My opinion, do not buy from outdoor leisure. I'm furious, I ordered an awning carpet, they sent me the wrong one not as advertised on their website. They said Yodel would collect , that never happened... See more

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Company details

  1. Hobbies & Crafts

Information provided by various external sources

Outdoor Leisure Direct aims to provide high quality leisure products at prices that make you smile! Who Are We? We are a family business based in Exeter, sunny Devon! We retail through our website, eBay and Amazon. See our eBay Shop and excellent Feedback! We are on Facebook at www.facebook.com/outdoorleisuredirect, or simply search 'Outdoor Leisure Direct' in Facebook's search bar! We are also on Twitter - Follow us @OutLeisDirect Who Runs Outdoor Leisure Direct? Outdoor Leisure Direct is run by Matthew Conridge. Matthew started the business in 2006 and has grown the business into what it is today. In 2011 Matthew won the Young Entrepreneur of the Year Award from The Express and Echo, presented by Dragons Den star Deborah Meaden' and the IOD Young Director of the Year South West England. In 2010 Matthew won the FSB Devon Young Entrepreneur of the Year Award. We have a great team at Outdoor Leisure Direct with Matthew, Stuart and Ben running the office and Nick, Tom Mike looking after the warehouse. We only stock high quality products from brands such as Bestway, Intex and Osprey.


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TrustScore 1 out of 5

224 reviews

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Rated 5 out of 5 stars

Speedy dispatch and great communication

Outdoor leisure direct communicated well every step of the way. They informed me when the item was ready for dispatch which was within hours of placing my order and the item arrived in super fast time. 2nd time I have used the company for ordering online items and each time got a 10% discount off next order which was an added bonus. Will definitely order from the company again and again!

October 1, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Great that your order arrived so quickly and with good communication with our team. Thank you for taking the time to review us Deborah!

Rated 5 out of 5 stars

very quick service

Ordered on Saturday received on Monday . Beach shoes were as described so well satisfied. Can't wait to get to the sunshine next week to try them out !!

September 24, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Good to hear your order arrived so quickly and were as expected! Thank you for your review Liz :-)

Rated 5 out of 5 stars

Perfect for what we were looking for!!

Myself and my boyfriend were heading to Lanzarote for a weeks holiday - we had been last year and found a fabulous cove to go snorkelling in...only problem was, to get down to the water we had to walk on hard rocks and cobbles...ouch! We decided to buy some water shoes from Outdoor Leisure Direct and they were perfect for the job! Although the sizes are slightly on the bigger side (we bought some cheap short socks and this sorted the problem) they made a huge difference to our holiday, as I was dreading having to walk on the surface to get into the water!

They were reasonably priced, delivered when they were supposed to, and although I contacted to company to ensure they had been dispatched, I got the pleasure of dealing with Graham who was very very helpful, friendly and gave me some tips to chase up the local Post Office - which thankfully I didnt need to do as the items were delivered later on that day!

Would definatly use this company again!!

September 20, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Glad the aqua shoes were so useful to you on your holiday. Thank you for your great comments :-)

Rated 4 out of 5 stars

very quick delivery and great price

I wanted a wetsuit for my recent triathalon so bought one from outdoor leisure direct. The product was great quality and most important kept me warm in a cold dorney lake

September 13, 2012
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very fast delivery,many places sell the same product but charge a lot more,it's a good quality item.Its got the children away from the tv and out into the fresh air plus the added bonus of some good exercise!!

September 9, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Good to hear you were so pleased with the fast delivery and quality of the item you purchased. Thank you for your review Christine!

Rated 5 out of 5 stars

Excellent service

Excellent service, can't find anything to complain about, received the wetsuit sooner than expected in perfect condition. Got the size right by using the measurements on the website! Reliable company, would definitely order again from them. Many thanks for such a flawless service.

August 22, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you so much for your comments - good to hear the measurements on the website were so helpful!

Rated 4 out of 5 stars

Good service, good products however slightly inflexible

Can't fault the products as think they are ace to a high standard. However I ordered some stuff online last week and in a moment of madness completed the sale before I had added everything I wanted to the order. I immediately rang the company and the added the extra items to the order without me having to pay for another load of postage but they wouldn't give me the same 10% off as my code was an online code only. Seemed quite inflexible to me and think they could have honoured the 10% discount as was only a few pound but would have seemed fair to me. Products are good though and will keep on shopping there but will only order items every now and then as postage is high and staff inflexible if make mistake!

August 17, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for your comments Lucy - hope you come again soon :-)

Rated 5 out of 5 stars

Outstanding Local Delivery

I had been looking for some inexpensive gifts to put in Christmas Shoe Boxes for Smiles International and order a box of 'pool' balls. The order was taken late at night and delivered in good condition to my work address about 36 hours later. Glad to find the site and will no doubt be back.

August 15, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Great to hear your order arrived so quickly Trevor! Thank you for your comments - come again soon :-)

Rated 5 out of 5 stars

Superb Service!

I ordered a heater for my pool and a debris cover. A slight mix up was sorted out and i would recommend this company to all my friends. Fast delivery and friendly guy on the end of the phone.

August 13, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Good to hear the mix up was sorted out so quickly Mr Colbourne - thank you for recommending us to your friends :-)

Rated 5 out of 5 stars

Really efficient and helpful.

My wife was looking for a wetsuit and had been recommended to buy an Osprey brand by our local surf guru. Had a look online at Outdoor Leisure and quickly found what she wanted. BUT her size seemed between sizes. So I emailed the company with size questions. They replied very quickly with the details I needed. And that was on a Sunday!!
I placed an order there and then and we had the wetsuit the following Tuesday. Amazingly helpful and efficient. Couldn't have been better.

August 9, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Good to hear the customer service team were so quick and efficient in helping you with your sizing. Thank you for reviewing us!

Rated 5 out of 5 stars

Speed and Quality

I bought wetsuits from this site and having a very detailed size chart available it meant that I could get the perfect fit for the children. All fitted first time and no tears, quality efficient service, just what a very busy mum needs!!

August 4, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Pleased to hear the chart was useful to you - we aim to please! Good to hear the wetsuits fitted so well. Thank you for reviewing us.

Rated 5 out of 5 stars

Excellent all round

Fantastic service, speedy delivery, and perfect all round would use again. Thanks

August 3, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for taking the time to review us - come again soon :-)

Rated 5 out of 5 stars

GREAT STUFF

EVERYTHING GOOD - PRODUCT - COMMUNICATION - THEY EVEN POST TO SPAIN
CHEAPER THAN E BAY - EXCELLENT

August 2, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Excellent - so pleased you are so happy with your purchase Phil!

Rated 5 out of 5 stars

incredible service

super fast service well pleased

August 1, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Great to hear we were pleased with our service. Thanks!

Rated 5 out of 5 stars

ordered Monday delivered Wednesday

We needed an awning at the right price and delivered quick. Outdoor Leisure have met both requirements and to top it all it was free delivery. We ordered Monday evening and it was delivered Wednesday afternoon. I would definitely use this company in the future

July 27, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you very much Ian for writing us a review. So pleased your item arrived so quickly.

Rated 5 out of 5 stars

Nothing But Praise

2 Adults and 1 Childs wetsuit bought. Just the job, good quality and value for money. Excellent communication and speedy delivery. Original childs wetsuit too small, this was exchanged no questions asked. The whole process went smoothly, thank you would definately use again.

July 26, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Delighted to hear are so pleased with your purchase with us! Thank you.

Rated 5 out of 5 stars

Extremely helpful, reliable and trusted company.

I've used Outdoor Leisure for all my beach product purchases (wet suits, shoes and toys) in the past five years and have always been extremely pleased with the customer service and quality of products.

July 23, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for your continued custom and for reviewing us :-)

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