Outdoor Leisure Direct.co.uk Reviews 

224
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Terrible after service Do Not use I purchased an Air Awning from them it's unfit for purpose never been used manufacturing fault the end of the tub that holds the air has not been sealed Th... See more

Company replied

Rated 1 out of 5 stars

Ordered a rattan table with 4 chairs and parasol, parasol has never arrived!! I have called repeatedly and emailed and have never once had a phone call back or my email replied to, just the excuse t... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible customer service. Yes I understand the current situation. The trampoline I bought had bits missing. Contacted by phone and email. To no reply from them!! The site lets you buy... See more

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Rated 1 out of 5 stars

My opinion, do not buy from outdoor leisure. I'm furious, I ordered an awning carpet, they sent me the wrong one not as advertised on their website. They said Yodel would collect , that never happened... See more

Company replied

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Outdoor Leisure Direct aims to provide high quality leisure products at prices that make you smile! Who Are We? We are a family business based in Exeter, sunny Devon! We retail through our website, eBay and Amazon. See our eBay Shop and excellent Feedback! We are on Facebook at www.facebook.com/outdoorleisuredirect, or simply search 'Outdoor Leisure Direct' in Facebook's search bar! We are also on Twitter - Follow us @OutLeisDirect Who Runs Outdoor Leisure Direct? Outdoor Leisure Direct is run by Matthew Conridge. Matthew started the business in 2006 and has grown the business into what it is today. In 2011 Matthew won the Young Entrepreneur of the Year Award from The Express and Echo, presented by Dragons Den star Deborah Meaden' and the IOD Young Director of the Year South West England. In 2010 Matthew won the FSB Devon Young Entrepreneur of the Year Award. We have a great team at Outdoor Leisure Direct with Matthew, Stuart and Ben running the office and Nick, Tom Mike looking after the warehouse. We only stock high quality products from brands such as Bestway, Intex and Osprey.


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TrustScore 1 out of 5

224 reviews

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(224)

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Rated 5 out of 5 stars

Excellent, speedy service

Wetsuits arrived 2 days after ordering, exactly as described. Excellent service

July 23, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Thanks for reviewing us Anon, good to hear we provided an excellent service for you.

Rated 5 out of 5 stars

Fast, efficient and friendly

I have ordered wetsuits and related equipment from Outdoor Leisure for the past three years. I have always found them to be very helpful and willing to provide expert advice on sizing - essential when you have children who need new wetsuits each year. They are competitively priced and the delivery service is very fast. I would highly recommend them.

July 22, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thanks Birdie for the great review and for recommending us in future!

Rated 5 out of 5 stars

Tiptop service

No sooner had I ordered it than it arrived - well almost!
Excellent speedy service - exactly as described & keenly priced.
I will certainly use Outdoor Leisure again.

July 20, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

So glad your order arrived swiftly for you. Thanks for the review!

Rated 5 out of 5 stars

Good product and excellent service

Bought a Intex Queen size Supreme AirFlow Airbed. Delivery was very fast. We had guests staying for week, using the bed each night. Apart from the the very minor inconvenience of having to flick a switch for a minute each evening to re-inflate it (which actually added to the fun to be honest), they loved the bed and found it extremely comfortable and cool to sleep on. Very good product!

July 20, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Good to hear you were so pleased with your purchase from us!

Rated 4 out of 5 stars

good service fast delivery

ordered wets uit for my son.
received e mail to say it was on its way delivered that day.

July 16, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thanks Brian for reviewing the service you received from us!

Rated 5 out of 5 stars

OUTSTANDING SERVICE

A great company to order from and to deal with, any questions I had I emailed on and was answered within 30 minutes. The service was very friendly and helpful. Highly recommended.

July 15, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you very much for your fantastic review!

Rated 5 out of 5 stars

Fantastic refund service

Product over size
No other size to fit
Full refund Even postage covered with re usable bag

Thank you

July 11, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Great to hear the refund process went so well. Thank you for reviewing us Mark :-)

Rated 5 out of 5 stars

good company,quick delivery good product.

great product oedered and delivered in 3 days, easy to use site, all in all a very ggod company that i wouldnt hesitate to use again !

July 11, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Thank you very much for your great review!

Rated 5 out of 5 stars

Fast delivery

I ordered a childs wetsuit and was very pleased with how quickly it was delivered. I had to return it for a larger size and was impressed with the returns process - I returned it second class post and the replacement was delivered five days later. Impressive service.

July 9, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Glad your order arrived swiftly Nina and that the returns team processed your replacement quickly for you!

Rated 4 out of 5 stars

Good products - swift service

Was impressed with the swift delivery and good quality product. I even recommended them to my sister who went on the purchase a wetsuit and was very pleased. Only downside is paying for items to be delivered and returned (when I needed to exchange size), so cost an extra £12. But all service was swift and I will use this site again.

July 9, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Good to hear you were pleased with our service Clouise and thank you for recommending us to your sister :-)

Rated 5 out of 5 stars

Great value, what a boat it is massive

This boat is superb, well worth the small money spent. It arrived within 36 hours, thanks.
Used it on Friday , me and another large fella, plenty of room to fish.
Just looking at buying a bracket and electric engine for it
Thanks again
Regards Tom

July 8, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Great review, thanks Tom! Enjoy your purchase :)

Rated 5 out of 5 stars

Fantastic service & product!

Bought 2 inflatable sofas for our camping trip. Excellent product, service & delivery :-)

July 7, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Delighted to hear you were happy with your purchases Janet :)

Rated 5 out of 5 stars

WoW !! Spot On !

Was very impressed with the prompt service and posting - ordered Aqua Shoes for my grand children and for a friend, hope they all enjoy the comfort of wearing them.

July 7, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Great review, thanks Linda! Enjoy the summer :)

Rated 5 out of 5 stars

Fast, no quibble service

Excellent service. Substituting items for those unavailable was done to my advantage with no questions to make sure items arrived quickly. Very impressed. Only black mark was an unhelpful delivery driver (presumably a contractor) who left my 15-year-old daughter to carry a very heavy parcel.

July 6, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thanks Graham, great to hear you were happy with your purchase :) Sorry to hear about the driver, we'll pass this on.

Rated 5 out of 5 stars

Superb and fast service.

Very easy ordering process and exactly the products requested arrived very quickly. Really pleased. Thank you.

July 2, 2012
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thanks for taking the time to leave a review Catherine! Enjoy your purchase :)

Rated 5 out of 5 stars

Easy to order, great delivery

Easy to order this Intex bed on the website - the price was very compeitive too. Amazed to receive deliver on the next working day without having paid any premium. Thanks - will be back!

June 29, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

We aim to please! Thanks for the positive review Jonathan, enjoy a comfy nights sleep :)

Rated 5 out of 5 stars

Quick Delivery

I Ordered my wetsuit before 3.45 Wednesday afternoon and received it on the Friday which is very good and used it on the Monday aftenoon for a sailing activity with Scouts

June 23, 2012
Unprompted review
Outdoor Leisure Direct.co.uk logo

Reply from Outdoor Leisure Direct.co.uk

Thanks Robert, hopefully you'll be a little warmer while sailing now :)

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