Speedy delivery of item ordered. Came well packaged. There was a fault with the item I ordered which had nothing to do with being the companies fault. The customer service from first contact was first... See more
Company replied
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Great help received when my card wouldn’t work when ordering and then very good service after I received my big order and needed to return one of the items. Not the first time I have bought from... See more
Company replied
I came across this company by chance so wasn’t sure whether or not this would be a good experience - but I couldn’t be more pleased with their service. I will definitely be using them again & will re... See more
Company replied
What an amazing company, before finding Outdoormania we used 6 different companies all claiming to have stock, They took our money and then failed to deliver any goods!! took us a long time to... See more
Company replied
Company details
Information provided by various external sources
Under new ownership, at the new Outdoormania we are aiming to provide high quality products at competitive prices, wrapped in a caring and connecting customer experience. Outdoor clothing, ski-wear, glamping and camping.
Contact info
Dunford Road, HD9 2AR, Holmfirth, United Kingdom
- 01484817456
- jc@winwood.co.uk
- www.outdoormania.co.uk
4.7
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Recommended
Easy ordering process and fast delivery. Fantastic service!
September 4, 2018
Unprompted review
Reply from Outdoormania
Hi Yvonne, Sincere thanks for taking time to write a review, we really appreciate it. We are happy that all went well. Kind Regards OM
Product arrived quickly and fits…
Product arrived quickly and fits perfectly
September 2, 2018
Unprompted review
Reply from Outdoormania
Hi Liz, Sincere thanks for the review, we are really pleased that all went well. Kind Regards OM
Ordered a sprayway fleece and arrived…
Ordered a sprayway fleece and arrived quickly but wrong size sent. Promptly contacted company who have arranged collection at my request and refund given. Only 4 stars due to staff error on sizing issue but promptly and efficiently rectified/refunded. 👍
August 31, 2018
Unprompted review
Reply from Outdoormania
Hi Philip, Sincere thanks for your review, we really appreciate your feedback, patience and kind consideration. Kind Regards OM
Good price and quick delivery
Good price and quick delivery
Very pleased with the Craghoppers walking trousers deliver.
August 31, 2018
Unprompted review
Reply from Outdoormania
Hi Chris, sincere thanks for the review, the Craghoppers trousers are a great product and also great value. We are sure they will serve you well. Kind Regards OM
Reply from Outdoormania
Hi, Thank you for the review, thats what we like, no problems. Kind Regards OM
Very helpful when there was a delay on…
Very helpful when there was a delay on the shipping of our order.
August 28, 2018
Unprompted review
Reply from Outdoormania
Hi David, Sincere thanks for the review and for your patience, the supplier of this product has had a number of issues this summer. Kind Regards OM
Very helpful
Very helpful, jacket I ordered was not in stock, offered me a higher spec jacket at the same price very pleased.
August 27, 2018
Unprompted review
Reply from Outdoormania
Hi Mr Hart, sincere thanks for the review, it was our fault that the jacket was on-line but not in stock, clearly our fault so you should not lose out, thankfully you like the replacement. Kind Regards OM
Awning has a fault and despite emailing…
It appears the emails had not been received?
I was contacted within minutes of leaving the review so I assume there was some error in communication
Awning has a fault and despite emailing no reply
August 27, 2018
Unprompted review
Reply from Outdoormania
Hi Mr Bennett, sincere thanks for the review and your kind understanding. Kind Regards OM
I placed my order and paid for a next…
Edited*
The team went out of their way to get this put right for me. I had several phone calls to apologise which I missed but they left a really polite messages and were truly sorry about this error. Because of the way they dealt with their mistake and took complete ownership of the issue, I would definitely use them again.
placed my order and paid for a next day delivery as I was going on an unexpected trip the day after the requested delivery date. On the day of delivery the wrong item was delivered. I had ordered 2 beds and only 1 bed of a different style arrived. I contacted them and sad told that my order had been dispatched as ordered by their warehouse team. I sent a photo of the product received so that I could prove the wrong item was delivered. They then arranged for the correct items to be delivered, I requested an am delivery as we were due to leave by midday. On the day of delivery I was sent a text by the courier saying my items would be with me by 4pm, when I got in touch with them they stated no am delivery had been requested. I was also advised that the bed to return would be picked up Friday am and no on turned up till. Friday afternoon and my partner couldn't stay in all day so we missed the afternoon collection. It has now been picked up after arranging another pick up date so in total 4 days of waiting in for deliveries and collections, for what should have been 1 delivery. I can't say I'd ever use this company again, although customer services were very helpful in getting b the issue resolved I think the service was a let down overall, so much hassle and waiting around to get 2 beds delivered and 1 bed picked up. I also didn't get the cost of my next day delivery refunded despite requesting this so paid extra to have the wrong item delivered.
August 25, 2018
Unprompted review
Reply from Outdoormania
Hi Sarah, theres nothing we can say to disagree with your review, all we can do is apologise again. We have been through the whole incident with our team and used it to demonstrate why we have a 'right first time' attitude and what can happen when we don't achieve this, inevitably when one thing goes wrong something else usually does too.
We are pleased that the customer service team did all they could to amend for the error and we will of course ensure that you receive a refund for the cost of the next day delivery. We see that you mention that you are unlikely to order from us again, however we would like to point out that this was a simple human mistake and ask you to look at the other very positive reviews here on TrustPilot. If you do choose to give us another chance we will give you discount as a gesture of goodwill. Kind Regards and thank you for the feedback OM
Reply from Outdoormania
Hi Helen, Sincere thanks for the review, excellent quality and service is what we aim for. Kind Regards OM
Excellent service
Very impressed with how quickly the order was delivered and it was as described on the website
August 23, 2018
Unprompted review
Reply from Outdoormania
Hi Brenda, thanks for your kind review, we really appreciate it. Kind Regards OM
Very efficient
Very efficient, speedy delivery and product as described. Very good service, thank you - would recommend.
August 20, 2018
Unprompted review
Reply from Outdoormania
Hi Dianne, thank you for the review, we aim to please, thanks also for the recommendation. Kind Regards OM
Prompt service very quick and items as…
Prompt service very quick and items as described. Easy website to follow and overall for first ever purchase from outdoormania a very pleasing experience.
August 19, 2018
Unprompted review
Reply from Outdoormania
Hi Dave, Sincere thanks for the review and the feedback, we are happy that all went well for you. we try to keep the website very user friendly, it still needs some work and a few upgrades to the search process are coming soon, anyway thanks again OM
great prices fast delivery
Can’t fault outdoormania at all, ordered a berghaus 3 in 1 jacket at a great price yesterday and received it today no complaints. Would order from you again, great price and fast delivery, 5 stars from me
August 16, 2018
Unprompted review
Reply from Outdoormania
Hi Andy, thanks for the review and we really appreciate it. We are pleased you liked the jacket, Berghaus are a great brand and one of our favourites. Kind Regards OM
Excellent service
Excellent service - despatched same day as ordered. Excellent value for money - best price (by a long way) for the product I wanted that I could find.
August 16, 2018
Unprompted review
Reply from Outdoormania
Hi Sue, sincere thanks for the review, they mean a lot. Kind Regards OM
Recommend
Easy website to use, good communication, paid for next day & arrived on time. Would thoroughly recommend.
August 12, 2018
Unprompted review
Reply from Outdoormania
Hi, Thank you for the review and the feedback, we are trying hard to ensure that we provide a great customer experience. Kind Regards OM
Very good price and quick delivery
Very good price and quick delivery. Garment didn't fit (not their fault). Had to pay postage for return but quick refund. Would use them again.
August 8, 2018
Unprompted review
Reply from Outdoormania
Hi Pete, Sincere thanks for the review, we really appreciate you completing it for us. Kind Regards OM
There was a problem with the item being…
There was a problem with the item being sent but not delivered - but on contacting firm they sent a replacement immediately
August 7, 2018
Unprompted review
Reply from Outdoormania
Hi, Thanks for the review, delivery companies are dealing with thousands of deliveries every day and some will inevitably go wrong, our aim is to make sure this has the minimum impact on the overall service, sincere thanks for your understanding. Kind Regards OM
Ordered an awning on the Sunday it…
Ordered an awning on the Sunday it arrived Monday afternoon. Prompt service would highly recommend
August 7, 2018
Unprompted review
Reply from Outdoormania
Hi Paul, sincere thanks for the review, we aim to please, Kind Regards OM
Reply from Outdoormania
Hi Mr Bardell, thank you for the review, we are happy that you are too. Kind Regards JC
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