I recently sent a load of personal family items of sentimental value from my home town of Edinburgh to my present home of over 50 years in Italy! Cousins put me on to Pack& Send, otherwise, being scep... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Highly recommend the team at Pack & Send Hall Green! I needed an auction lot collected from a West Midlands auction house and shipped to the US, which was a bit nerve-wracking. They handled everyth... See more
Company replied
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend eno... See more
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Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Fantastic service!
Maymon and Dave were really helpful from start to finish.
They collected my parcels to be shipped abroad and explained the process of them being shipped.
There were a few times I needed their assistance with additional information required by customs and they sorted everything for me and were very reassuring.
Needless to say my parcels arrived to their destination safely.
We would without a doubt use their service again.
They are really helpful, professional and friendly.
Thank you Maymon and Dave
April 8, 2026
Unprompted review
Reply from PACK & SEND UK
Hi Miss Chapman,
Thank you so much for your wonderful review! We are so pleased to hear that your international shipment was a success.
Navigating customs requirements can often be the most stressful part of shipping abroad, so we’re glad Maymon and Dave were able to step in and provide that extra reassurance and support. Our team prides itself on being there for our customers from collection to final delivery, and it’s great to know their professional and friendly approach made such a difference for you.
We truly appreciate your kind words and look forward to seeing you again when you next need something shipped!
Best regards,
The Team at PACK & SEND Hall Green
NEVER USE THIS COMPANY. Sneakily shipped my item via DHL and it arrived broken
NEVER use this company for sending anything precious or delicate artworks, they just palm it off to DHL and your items will get damaged. They say they do 'door to door service' (they do NOT, they give it to non-specialised delivery people to save them money) and 'provide extra care when handling to make sure delicate art pieces arrive damage free'. My delicate artwork I spent months making was kicked around by DHL and arrived in bits.
Also, the items was sent to Germany and got stuck in customs because Pack and Send did not handle the customs correctly. We ended up having to employ an expensive specialised broker to get the broken items through.
The lady at Pack and Send was unpleasant to deal with and all in all a horrible experience. Please don't make the mistake of using them.
It all cost £700 for this privelege too. It would have been cheaper and safer if I booked a flight to and from Germany to deliver it myself.
April 21, 2026
Unprompted review
Reply from PACK & SEND UK
I am genuinely sorry to hear that your artwork arrived damaged. We understand the months of work that go into a piece like this, and it’s never the outcome we want for our clients.
However, I must clarify a few points regarding our service. We were fully transparent at the time of booking that the transit would be handled via the DHL network, which is why we invested so much into the protection of the pieces. To ensure their safety, our team packed the items secured inside a foam-lined crate and void-filled with biofil in any gaps to hold the Perspex boxes in place. This is a high-spec, gallery-standard packing method designed specifically to withstand international transit. Unfortunately, accidents do happen, which is why we offer warranty cover against loss or damage.
We emphasise to all customers that any damage must be reported within 10 days of delivery to satisfy our insurer's requirements. As this was delivered by DHL to the broker on April 9th and we weren't notified until the 21st, it has made it impossible for us to file a claim on your behalf.
We also put significant effort into the customs documentation based on the details provided. DHL assured us that the value was low enough that there would be no customs issues in that regard, but that duties may be due. You opted not to pay these in advance as recommended and instead chose to appoint a separate broker to clear customs, which is what caused the delay.
We truly regret that your experience wasn't a positive one, but we stand by the professional quality of our packing and the transparency of our process. If you would like to discuss the matter further, we would be happy for you to call the centre so we can provide more clarity on the process and any next steps.
Excellent service from Pack & Send Trafford Park
I had purchased items from an auction house that did not provide a shipping service
I tried a few but Pack & Send Trafford Park were on this immediately, got a quick price, pick up and delivery within a few days so excellent service and great communication with Jack
I can use the auction house again knowing I have a safe collection / delivery. I’ll definitely be using them again!
March 19, 2026
Unprompted review
Reply from PACK & SEND UK
Hi Tracey,
Thank you so much for the excellent review!
Buying from an auction house can be a bit daunting when they don't offer shipping, so we’re thrilled we could step in and make the process seamless for you. Jack will be delighted to hear that his quick communication and efficiency gave you the confidence to bid again in the future.
It's great to know your items were picked up and delivered within just a few days. We look forward to being your reliable partner for your next auction win!
Best regards,
The Team at PACK & SEND Trafford Park
Good reliable packing service
Good reliable packing service, most of my items being precious.
April 15, 2026
Unprompted review
Reply from PACK & SEND UK
Hi John,
Thank you for your review! We understand that when it comes to "precious items," trust is everything.
We’re glad we could provide the reliable packing service you needed to feel confident about your shipment. Our team takes great pride in ensuring that high-value and sentimental items are handled with the utmost care.
We look forward to helping you again next time you're in Oxford!
Best regards,
The Team at PACK & SEND Oxford
Great service. So easy to work with.
Great service. Effortless to arrange collection from auction house and deliver to the Isle of Wight. Recommended.
April 13, 2026
Unprompted review
Reply from PACK & SEND UK
Hi Brett,
Thank you for the recommendation! We’re so glad we could make the logistics of your auction win "effortless."
Mainland-to-island shipping can sometimes feel like an extra hurdle, so it’s great to hear that our collection and delivery service to the Isle of Wight hit the mark for you. We aim to keep things as easy and stress-free as possible.
We look forward to helping you with your next find!
Best regards,
The Team at PACK & SEND Oxford
Fragile items excellently packaged
Very clear commissioning information, very quick response, and fragile items excellently packed for speedy delivery.
April 8, 2026
Unprompted review
Reply from PACK & SEND UK
Hi Steve,
Thank you for the great review! We’re delighted to hear that you found our process clear and our responses quick.
We know how important it is to get fragile items right, so we’re glad our "excellent" packaging and speedy delivery met your expectations. Providing that peace of mind is what we do best.
We look forward to helping you with your next shipment!
Best regards,
The Team at PACK & SEND Salford Quays
I always trust Pack & Send for…
I always trust Pack & Send for international shipping from the UK to the US. I've used multiple pack and send locations for multiple shipments, and the customer service is consistent. I won't even bother asking other sippers for quotes.
March 31, 2026
Unprompted review
Reply from PACK & SEND UK
We are honoured to have earned such a high level of trust, Nathalie.
Consistency is a core value across all our locations, and hearing that you now rely on us exclusively for your UK-to-US shipments is the ultimate compliment. Whether you are visiting our Oxford branch or any of our other centres, we remain committed to providing the same reliable service every time.
Thank you for your continued loyalty and for choosing PACK & SEND.
Best regards,
The Team at PACK & SEND Oxford
Quality packing/shipping and at a great price!
Pack and Send Oxford did a fantastic job of packing my pair of antique oil paintings for international shipping and getting them to me quickly at a fair and reasonable price. They picked them up quickly from Bonhams in London, were well-packed to prevent any damage, and shipped them to me quickly via FedEx International shipping. Very satisfied with the service and communication.
April 6, 2026
Unprompted review
Reply from PACK & SEND UK
It is a pleasure to hear that your antique oil paintings arrived safely and swiftly, Robert. Handling fine art requires a high level of technical expertise, and we are delighted that our Oxford team met those standards—from the prompt collection at Bonhams to our specialist "safe-transit" packing.
We are also pleased that the communication and FedEx international shipping met your expectations for both speed and value. Thank you for trusting us with such meaningful items.
Best regards,
The Team at PACK & SEND Oxford
Excellent customized service, great communications.
My clock auction season has started again in earnest. I am reminded by the excellent service I received from P&S Oxford Circus when they combined an important shipment of 1 longcase, 2 table clocks and 2 carriage clocks into a single wonderfully-packed crate. They followed my instructions closely and communicated extensively to ensure my satisfaction.
August 18, 2025
Unprompted review
Reply from PACK & SEND UK
It is a pleasure to be part of your clock auction journey once again, Mike. Consolidating such a varied collection—from a longcase to delicate carriage clocks—requires precision engineering and a deep understanding of horological logistics.
We are delighted that our Oxford Circus team met your exact specifications, ensuring that the custom-built crate provided the security your collection deserves. Thank you for highlighting our commitment to clear communication and bespoke service.
Best regards,
The Team at PACK & SEND Oxford Circus
Quality Shipping Service
I highly recommend Pack & Send UK- Salford Quays. They were very professional, patient and helpful with my shipping questions, great job wrapping the antique, and fast shipment. I’m so pleased with their shipping services.
April 2, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for the high recommendation, K Lytle. Our Salford Quays team takes great pride in being patient and helpful, especially when it comes to navigating the specifics of international shipping. We are particularly glad to hear that your antique was wrapped to your satisfaction and arrived promptly.
Best regards,
The Team at PACK & SEND Salford Quays
I purchase a lot of things on auction…
I purchase a lot of things on auction sites, and have had such a great experience with Pack and Send Newbury. They took great care and attention to detail. They packaged my expensive jewelry and it made its way to me through U.S. customs (no small feat right now!) and delivery to my front door without any difficulties!
They even called my U.S. mobile number to ensure delivery was smooth and to my satisfaction. I will for sure be using them again! Cannot recommend enough!
March 31, 2026
Unprompted review
Reply from PACK & SEND UK
We are thrilled to hear about your experience with our Newbury team. We understand that shipping expensive jewellery internationally—and navigating U.S. Customs—requires a high level of care and attention to detail.
We are especially pleased that the team’s proactive communication, including that personal call to your U.S. mobile, provided the peace of mind you deserve. Thank you for your high recommendation; we look forward to assisting with your future auction wins!
Best regards,
The Team at PACK & SEND Newbury
simply - excellent
For the first time, we decided to cooperate with Pack&Send UK company based on a recommendation. All praise - fast and efficient with very little paperwork needed. I recommend it!
April 1, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for trusting the recommendation and choosing PACK & SEND Guildford for the first time. We are delighted that our team made the process fast and efficient for you, with the minimal paperwork we strive to provide.
We look forward to working with you again!
Best regards,
The Team at PACK & SEND Guildford
The best in Oxford.
Helpful, dedicated and went above and beyond for my time sensitive delivery.
March 27, 2026
Unprompted review
Reply from PACK & SEND UK
We are thrilled to hear that the Oxford team went above and beyond to ensure your shipment arrived on time. Being called "the best in Oxford" is a title we strive for every day, and we’re glad our dedication made the difference for you.
Best regards,
The Team at PACK & SEND Oxford
Fantastic packing...thank you for a…
Fantastic packing...thank you for a great job
See you soon
Thank you
March 31, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for the wonderful feedback. The Hammersmith team takes great pride in their packing standards, so it's rewarding to know you were pleased with the results.
We look forward to seeing you again soon!
Best regards,
The Team at PACK & SEND Hammersmith
Used Pack and Send for the first time…
Used Pack and Send for the first time this month to get a print I had purchased from Mallams auction. Very easy to register and pay for the service print arrived two days later excellently wrapped and very good communication with courier as well!
March 26, 2026
Unprompted review
Reply from PACK & SEND UK
What a fantastic first experience, Dixie!
We are delighted that your print from Mallams arrived so quickly and that our specialist wrapping lived up to your expectations. It is great to know the communication and registration process made things easy for you.
Thank you for choosing PACK & SEND Oxford!
Best regards,
The Team at PACK & SEND Oxford
Many thanks for Your services from an Italian client
Many thanks for Your collecting, packaging and shipping service to Italy: great communication, fair price and superbly safe packaging
March 9, 2026
Unprompted review
Reply from PACK & SEND UK
Grazie mille, Andrea!
It was a pleasure assisting with your shipment to Italy. We are delighted that you were pleased with our communication and found our pricing fair, but we are especially glad to hear the packaging was "superbly safe"—that is exactly what we strive for at PACK & SEND Lincoln.
Safe travels for your items, and we hope to help you again soon!
Best regards,
The Team at PACK & SEND Lincoln
Thoroughly recommend Pack & Send for…
Thoroughly recommend Pack & Send for international shipment of art work.
March 26, 2026
Unprompted review
Reply from PACK & SEND UK
It is wonderful to receive such a high recommendation, Leigh!
We are delighted that our Hammersmith team could provide the expertise needed for your international artwork shipment. Handling and protecting art is a specialist task, so it is great to know we hit the mark for you.
Thank you for choosing PACK & SEND Hammersmith!
Best regards,
The Team at PACK & SEND Hammersmith
Excellent service from Hasan - Newbury Pack and Send
Hasan from Newbury pack and send provides excellent suggestion and professional service of the greatest quality. Hasan was very accommodating of my specific requirements and ensured that I received my articles in proper condition and as per committee timelines. I am very glad to use their services and would highly recommend Hasan and Newbury Pack and send team.
March 26, 2026
Unprompted review
Reply from PACK & SEND UK
It is fantastic to hear that Hasan and the Newbury team provided such a professional and high-quality service, Aniruddh!
We are delighted that Hasan was able to accommodate your specific requirements and offer the right suggestions, ensuring your items arrived in perfect condition and on time. We take great pride in our "can-do" approach to bespoke shipping, so your high recommendation means a lot to the whole team.
Thank you for choosing PACK & SEND Newbury!
Best regards,
The Team at PACK & SEND Newbury
Everything was perfect
Everything was perfect and the best part was the communication so I knew at all times where our antiques where
March 24, 2026
Unprompted review
Reply from PACK & SEND UK
Everything was perfect—what a result, Ronna!
We are thrilled to hear that our Newbury team provided the "perfect" service for your antiques. We know how important peace of mind is when shipping one-of-a-kind items, so it is great to know that our communication kept you informed and reassured throughout the journey.
Thank you for choosing PACK & SEND Newbury to look after your treasures!
Best regards,
The Team at PACK & SEND Newbury
Exceptional packaging
Exceptional packaging, prompt delivery. Highly recommended!
March 25, 2026
Unprompted review
Reply from PACK & SEND UK
Short, sweet, and to the point—thank you, Chris!
We are thrilled that our Oxford team's "exceptional packaging" and prompt delivery hit the mark for you. Providing that extra level of protection is what we do best, and it is great to know it gave you peace of mind.
Thank you for the high recommendation!
Best regards,
The Team at PACK & SEND Oxford
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